House of Hearing - Morpeth Reviews 17

TrustScore 4.5 out of 5

4.6

55 Bridge Street, NE61 1PQ Morpeth, GB


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Rated 5 out of 5 stars

Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up... See more

Company replied

Rated 5 out of 5 stars

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied

Rated 5 out of 5 stars

Visited HoH Morpeth recently for an annual hearing check and servicing of my Oticon hearing aids. The service was exceptional, but that is the norm!You are treat just as much as a friend whilst... See more

Company replied

Rated 5 out of 5 stars

Sarah Cotton was fantastic today at House of Hearing Morpeth so patient explaining my ear infection and how it should be treated.Even printed her findings and recommendations for me to to show my doct... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great staff fantastic service can't…

Great staff fantastic service can't fault highly recommended for anyone with hearing problems

February 25, 2026
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Mark. We're glad to hear that we could provide the right support and we look forward to seeing you again soon.

Rated 5 out of 5 stars

wonderful service

wonderful service, so professional and accessible.

March 15, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Yvonne. We're happy to hear that you have a positive experience with us in Morpeth and we look forward to seeing you in clinic again soon.

Rated 5 out of 5 stars

Focused customer care

Visited HoH Morpeth recently for an annual hearing check and servicing of my Oticon hearing aids.

The service was exceptional, but that is the norm!You are treat just as much as a friend whilst you are indeed a customer.

I've used NHS hearing aids in the past. Sarah and the team however provide great service and focus on product solutions that are suitable for you as an individual.

Thanks again to the whole team at HoH.

February 26, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Elleson. We're so glad to hear that you had a positive experience with us in Morpeth and that Sarah and the team were able to make you feel well looked after. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Total Appreciation

Professional, courteous and polite and very welcoming.

February 24, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for leaving your review, Thomas. We're glad to hear you had a positive experience with us in Morpeth. ^CW

Rated 5 out of 5 stars

Felt I was really listened to

Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up appointment, the audiologist, Sarah, took moulds and ordered smaller domes. These have yet to arrive, but I am hopeful!

February 27, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth - and we're looking forward to seeing you back in clinic shortly. ^CW

Rated 5 out of 5 stars

Would totally recommend

Seen promptly by friendly professional clinician. Reviewed and amended my hearing and aids. I would trust my treatment 100%

February 25, 2026
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with the team in Morpeth and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

First class service

Both my wife and myself visited House of Hearing - my wife , to check on hearing aid supplied previously and myself for earwax removal. Very professional help, treatment and explanation of events. Having been customers of H 0f H for several years, have no hesitation recommending them for first class service and attention.

February 24, 2026
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you so much for taking the time to leave your review, Colin. We're so glad to hear that both yourself and your wide have enjoyed your service with us in Morpeth and we look forward to seeing you back again soon. ^CW

Rated 5 out of 5 stars

Friendly and caring service

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not help at all. Many thanks indeed, you saved the day! Very caring and friendly service.

February 24, 2026
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Marie. We are so glad that we could help get your mother hearing properly again and that her hearing aid tubing was set right. Please do give us a call if there's anything else we can do to help. ^CW

Rated 5 out of 5 stars

A 10/10 Experience

A 10/10 Experience! I needed an urgent appointment for my Dad and the lady who took the call moved a few things around and kindly squeezed us in. The care my Dad received from Sarah was excellent - very patient, explained everything , thorough and very caring - we couldn’t have asked for more! A first class service all around - Thank you!

February 5, 2026
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for leaving your review, Tracey. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth. We hope your dad is doing well, but please do give us a call if there's anything more we can do - we're always happy to see you again if needed. ^CW

Rated 5 out of 5 stars

We have been clients for many years and…

We have been clients for many years and have advised family to go. Excellent service, knowledge, helpfulness and great value for money. As a health professional I couldn’t recommend them more highly.

February 11, 2025
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for your lovely review, Charles! ^CW

Rated 5 out of 5 stars

All very friendly staff

All very friendly staff, Sarah was very helpful as always and consistently provides a very comforting environment for us. Always very helpful and is extremely sympathetic when I have a concern. Thanks again to the team as usual as I am a regular visitor. Fantastic!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Sarah Cotton was fantastic today at House of Hearing Morpeth so patient explaining my ear infection and how it should be treated.Even printed her findings and recommendations for me to to show my doctor and where to go i.e.walk in centre should I not be able to get an appointment to obtain prescription

February 1, 2024
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for your lovely review, Enid. We're so glad you felt the benefit of your visit in clinic with Sarah. We hope you start to feel better again soon. ^CW

Rated 5 out of 5 stars

Excellent aftercare.

Since getting my hearing aids in 2021 the aftercare and service I've received has been quite outstanding. Nothing is too much time or trouble for Sarah. Yesterday I had wax removed and a supply of filters etc - no extra charges.

January 8, 2024
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for your lovely comments, Pru. We are so glad to be supporting you on your hearing health journey. We look forward to seeing you again soon.

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