House of Hearing - Morpeth Reviews 

24
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TrustScore 4.5 out of 5

4.7

55 Bridge Street, NE61 1PQ Morpeth, GB

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Rated 5 out of 5 stars

From first making my appointment, to my ear wax removal appointment, everything was so professional. Sarah Cottam who did the removal made me feel relaxed and at ease with what was going to happen,sh... See more

Company replied

Rated 5 out of 5 stars

Experiencing problems with my NHS hearing aids I was grateful that staff were so helpful and only too pleased to help. Sarah was so supportive and replaced domes with no charge. Thank you once again.... See more

Company replied

Rated 5 out of 5 stars

The staff at Morpeth were as always , extremely helpful and focused on what's best for the user/ customer. In this case we were deciding next steps on replacement hearing aids. The process was r... See more

Company replied

Rated 5 out of 5 stars

I was shocked by the amount of wax in both my ears, my latest hearing aids actually work better than I expected. I’ll be booking another appointment in 4 months time, couldn’t fault any of the staff.... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.7

All reviews

(24)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Norman Ede

From first making my appointment, to my ear wax removal appointment, everything was so professional.
Sarah Cottam who did the removal made me feel relaxed and at ease with what was going to happen,she talked me through every stage of the whole process from the start to the finish. It was so reassuring,if anyone has any hearing problems I would not hesitate at all in making an appointment with House of Hearing,they are first class

September 11, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Norman. We're glad to hear that you had a positive experience with us in Morpeth and that you felt well looked after by Sarah and the team. We look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

Professional

Used branch in Morpeth and first impression was very positive, relaxed and professional in all interactions with staff.
Excellent outcome and will definitely use again as appropriate

September 4, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, John. We're glad you had a positive experience with us in Morpeth and we look forward to welcoming you back into clinic again soon.

Rated 5 out of 5 stars

Experiencing problems with my NHS…hearing aids

Experiencing problems with my NHS hearing aids I was grateful that staff were so helpful and only too pleased to help. Sarah was so supportive and replaced domes with no charge. Thank you once again.

September 4, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for leaving your review, Pamela. It's our pleasure to be able to support you and we're really pleased the issues with your hearing aids were resolved. Please do get in touch again if there's anything else we can do to help.

Rated 5 out of 5 stars

Excellent customer service

Nothing was too much trouble for the professional, experienced staff at Morpeth who promptly repaired our hearing aid and gave invaluable advice about its use and maintenance going forward.

August 21, 2026
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review. We are glad to hear that our team could quickly repair your hearing aid and offer practical advice for its future care. Its wonderful that you felt well cared for and we look forward to welcoming you back to the clinic again soon.

Rated 5 out of 5 stars

I was shocked by the amount of wax in…

I was shocked by the amount of wax in both my ears, my latest hearing aids actually work better than I expected. I’ll be booking another appointment in 4 months time, couldn’t fault any of the staff. Thank you

August 12, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review. We're glad to hear that your earwax removal appointment in Morpeth met your expectations and that we could get you hearing well again. We look forward to seeing you again in four months time.

Rated 5 out of 5 stars

Ultra reliable advice on hearing care

The staff at Morpeth were as always , extremely helpful and focused on what's best for the user/ customer.

In this case we were deciding next steps on replacement hearing aids. The process was really structured and understandable.

Big thank you to Sarah and Ann !

August 17, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Elleson. We're glad to hear that you had a positive experience with us in Morpeth and that you could get some advice on next steps for your hearing aids. We look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

Staff are always helpful and friendly

Staff are always helpful and friendly. Very professional and efficient.
No pressure to buy, but plenty of information for you to make an informed decision for yourself.

The ear wax removal service is also great. I would definitely recommend.

August 17, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Linda. We're glad to hear that you had a great earwax removal and hearing test with us in Morpeth. We hope you got all the information you needed from us and we look forward to welcoming you back to clinic again soon.

Rated 5 out of 5 stars

Great staff fantastic service can't…

Great staff fantastic service can't fault highly recommended for anyone with hearing problems

February 25, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Mark. We're glad to hear that we could provide the right support and we look forward to seeing you again soon.

Rated 5 out of 5 stars

wonderful service

wonderful service, so professional and accessible.

March 15, 2026
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Yvonne. We're happy to hear that you have a positive experience with us in Morpeth and we look forward to seeing you in clinic again soon.

Rated 5 out of 5 stars

Focused customer care

Visited HoH Morpeth recently for an annual hearing check and servicing of my Oticon hearing aids.

The service was exceptional, but that is the norm!You are treat just as much as a friend whilst you are indeed a customer.

I've used NHS hearing aids in the past. Sarah and the team however provide great service and focus on product solutions that are suitable for you as an individual.

Thanks again to the whole team at HoH.

February 26, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Elleson. We're so glad to hear that you had a positive experience with us in Morpeth and that Sarah and the team were able to make you feel well looked after. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Total Appreciation

Professional, courteous and polite and very welcoming.

February 24, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for leaving your review, Thomas. We're glad to hear you had a positive experience with us in Morpeth. ^CW

Rated 5 out of 5 stars

Felt I was really listened to

Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up appointment, the audiologist, Sarah, took moulds and ordered smaller domes. These have yet to arrive, but I am hopeful!

February 27, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth - and we're looking forward to seeing you back in clinic shortly. ^CW

Rated 5 out of 5 stars

Would totally recommend

Seen promptly by friendly professional clinician. Reviewed and amended my hearing and aids. I would trust my treatment 100%

February 25, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with the team in Morpeth and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

First class service

Both my wife and myself visited House of Hearing - my wife , to check on hearing aid supplied previously and myself for earwax removal. Very professional help, treatment and explanation of events. Having been customers of H 0f H for several years, have no hesitation recommending them for first class service and attention.

February 24, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you so much for taking the time to leave your review, Colin. We're so glad to hear that both yourself and your wide have enjoyed your service with us in Morpeth and we look forward to seeing you back again soon. ^CW

Rated 5 out of 5 stars

Friendly and caring service

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not help at all. Many thanks indeed, you saved the day! Very caring and friendly service.

February 24, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for taking the time to leave your review, Marie. We are so glad that we could help get your mother hearing properly again and that her hearing aid tubing was set right. Please do give us a call if there's anything else we can do to help. ^CW

Rated 5 out of 5 stars

A 10/10 Experience

A 10/10 Experience! I needed an urgent appointment for my Dad and the lady who took the call moved a few things around and kindly squeezed us in. The care my Dad received from Sarah was excellent - very patient, explained everything , thorough and very caring - we couldn’t have asked for more! A first class service all around - Thank you!

February 5, 2026
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for leaving your review, Tracey. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth. We hope your dad is doing well, but please do give us a call if there's anything more we can do - we're always happy to see you again if needed. ^CW

Rated 5 out of 5 stars

We have been clients for many years and…

We have been clients for many years and have advised family to go. Excellent service, knowledge, helpfulness and great value for money. As a health professional I couldn’t recommend them more highly.

February 11, 2025
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for your lovely review, Charles! ^CW

Rated 5 out of 5 stars

All very friendly staff

All very friendly staff, Sarah was very helpful as always and consistently provides a very comforting environment for us. Always very helpful and is extremely sympathetic when I have a concern. Thanks again to the team as usual as I am a regular visitor. Fantastic!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Sarah Cotton was fantastic today at House of Hearing Morpeth so patient explaining my ear infection and how it should be treated.Even printed her findings and recommendations for me to to show my doctor and where to go i.e.walk in centre should I not be able to get an appointment to obtain prescription

February 1, 2024
Unprompted review
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Reply from House of Hearing - Morpeth

Thank you for your lovely review, Enid. We're so glad you felt the benefit of your visit in clinic with Sarah. We hope you start to feel better again soon. ^CW

Rated 5 out of 5 stars

Excellent aftercare.

Since getting my hearing aids in 2021 the aftercare and service I've received has been quite outstanding. Nothing is too much time or trouble for Sarah. Yesterday I had wax removed and a supply of filters etc - no extra charges.

January 8, 2024
Unprompted review
House of Hearing - Morpeth logo

Reply from House of Hearing - Morpeth

Thank you for your lovely comments, Pru. We are so glad to be supporting you on your hearing health journey. We look forward to seeing you again soon.

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