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2.5
9 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
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ordered 21/8 . Said that AP had my parcel 27/8 but then nothing and no shipping update on AP app. One reply when I emailed but nothing since. I either want my product or my money back. If it is lost then send another.
Terrible customer service. Are they a scam or just a poorly run business??
I am in love with my two dresses I bought. I’m astonished at the reviews here, it’s not difficult to tell if something is pre order or not.
The quality of these dresses is beautiful, the sizing is correct for Aussie bodies and the fabric is cooling and very high quality.
Thank you to the team for a beautifully delivered parcel and my new dresses 💗
They blocked me because I was leaving reviews on Facebook! They responded to me for my inappropriate language, excuse me but you took my money and I still never received my product! You are scamming people and I will be posting reviews regarding your business every time! You are bunch of liars. Where is my order?? It has been more than 3 months. Still back order?? Haha ! You going be out of business soon . People please read this and please don’t buy from them . You all work too hard to spend your money by sending to them and not receiving your order.
Reply from houseoflacuna.com
Gabi you ordered our preorder item which we had clearly stated there was a 4-6 week wait on, stated clearly on our website. We have also sent the tracking number through and your order has already been dispatched. We are not an AMAZON brand and we ship from Australia which is all clearly stated on our website. Yes, unfortunately the language that you have been using across all platforms has been inappropriate.
I have been several weeks trying to get a return label. I have sent several emails requesting a return label. Their sizing chart is all off. I ordered what their chart said i should but it was to big. I did go ahead and ask them before i ordered the size if i can return the one that doesnt fit. I know they see their emails cause they responded. Now i have 2 of the same dress. The ladies that run the business are not responding. I never leave bad reviews. I am disgusted with their lack of professionalism. I may live out of country so its easy to ignore me. I will Never order from them again. And I will leave bad reviews in many places.
Reply from houseoflacuna.com
Hi Nancy, we did reply to you, could you kindly check your email. Thank you and we are thrilled the next size is perfect for you. Kindest regards Naomi & Joy
I have had the same issue as all the other reviews. Order number #6734 for the record House of Lacuna, Contracted to get an update for a blouse and was told it was on preorder and should be arriving in 21 days at the latest. It’s now way past the estimated delivery and 3 emails attempts at contact have been completely ignored. I have no blouse and no $169 refund. What a shame I can’t give minus stars for this review.
Reply from houseoflacuna.com
Good Morning Kim, we have sent you through the tracking for this preorder. Please kindly check your email. Our preorder window was clearly stated between 4-6 weeks. I am sorry if you did not see this clearly stated on the product page. Kindest regards HofL team.
I ordered a pair of linen pants back in early November and it has been almost 6 months and I have received nothing.
I have written them countless emails and no reply.
I want a refund.
How dare you treat customers in this way.
I will be taking it further and also exposing them on social media if I don’t get a reply by end of week.
I’m tired of dodgy businesses that think they can get away with it.
I have been trying to get hold of this company since January 2025 but they do not respond to any emails.
Reply from houseoflacuna.com
Hi there Richelle, I have looked up your order and can see it was processed through US customs. Did you receive more information from them regarding tariff charge or anything? I will investigate on our end and follow up with you in a few days directly. Kindest regards
I made two orders weekSSSSSSS ago
Never received any of them and you don’t even answer your emails.
I want a refund !
It is 3393 HKD altogether !
This is an absolute disgrace !!!
Refund, now !
Contrarily to the answer given, the order didn't arrive in the delivery window but WAY WAY later
Reply from houseoflacuna.com
Hi SG, I have just looked up your order and can see that you did receive your order within the shipping time frame window. As we have just seen this review now we will reach out directly. Kindest regards
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