The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good. Shipment was right on time, however ups left my parcel outside of my doo... See more
Company replied
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Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following M... See more
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Not being very good at buying on line , I found that having to input my e address & home address in so many times became frustrating. However when I got to the end eventually your service was exceptio... See more
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Fantastic dealings with House of Lor. Vicki was very attentive answering messages outside of working hours. My ring was ordered and very quickly delivered. The packing is second to none, beautifully p... See more
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Company details
Written by the company
The House of Lor range consists of a comprehensive Irish Rose Gold and Sterling Silver collection. We also use 9 carat Yellow and White Gold in our Love Shamrock Collection, incorporating the Irish Rose Gold in each and every design. Ireland has a rich, living culture drawn from its heritage and its enduring creative associations. Our collections live and breathe the duality of Ireland today, enhanced by the richness of an ancient society: constantly looking to the future whilst always honouring its past.
Contact info
10 Knockmitten Business Park, D12 YE39, Dublin, Ireland
- +353 (1) 4762112
- info@houseoflor.com
- houseoflor.com
4.6
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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While I received my order in good time
While I received my order in good time, I think that an email from house of lor confirming that an order had been received and was on the way would have eased any worries that I had re scams or fraud.
Regards
Eamonn
December 9, 2020
Reply from House of Lor
Hi Eamonn
Thank you for your review. Apologies for not communicating with you with a confirmation order. Due to unprecedented demand an error occurred in our dispatch process. This has now been rectified. Please be assured that the House of Lor website is completely safe and trustworthy. We have an SSL Certificate installed on our website for our customer's peace of mind. The SSL Certificate is small data files that digitally bind a cryptographic key to an organization's details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. Thank you for your order.
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Arda for her
I have got a wonderfull necklace with the Irish cross. That is fine. Only one mistake with the adress outside on the name was misspelled and the house number was missing a number. The parcel carrier from FedEx couldn‘ t find it in the morning, he finally called me, to clear everything up. Unfortunately i had to wait at home until the afternoon he could come back to my street again. Waiting was very annoying.
The billing adress i n the package was written correctly and the piece of jewelery is very nice! I like the house of lor! Hope, ist will work perfectly by the next order!
December 6, 2020
Reply from House of Lor
Hi Dagmar
Thank you for your review. I am very sorry that the address was printed incorrectly and that you had to wait for the courier to call back with your necklace. I am sure that was very inconvenient. I am glad your were happy with your necklace, it is a beautiful piece. I look forward to welcoming you back to our website and can assure you there will be no further issues with your address. As a gesture of goodwill, to make up the inconvenience, I will send you a 20% off discount code for your next purchase to your email address.
Delighted with my purchases & had it…
Delighted with my purchases & had it within a week of ordering, would recommend House Of Lor.
December 3, 2020
Reply from House of Lor
Hi Patricia Thank you for taking the time to post a lovely review about your House of Lor experience. It really means a lot.
Claddagh jewellery
Very pleased with my purchase, claddagh pendant and earrings. They look gorgeous and the box and presentation is lovely plus delivery time was really good which is great considering the current situation we are all in.
December 3, 2020
Reply from House of Lor
Hi Nuala we are truly delighted that you were happy with all aspects of your House of Lor experience from product quality to packaging to prompt delivery. Thank you.
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