While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.0
8 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No options for return or exchange are available
Low quality dress
Very bad experience
Reply from Houseofmeliora
We’re sorry to hear this. Returns and exchanges are available through our return portal on our website here: https://houseofmeliora.returnscenter.com/
Our products are high quality and are praised by many customers. If you had trouble accessing the return options, please contact us on info@houseofmeliora.com
Just updated, I have received the refund now. Thank you all your team for helping.
I have known Meliora’s produtcs for 3 years and I always buy new arrivals.
I like the style especially their blazer dresses, they are smart, fashionable and exclusive!
I highly recommend all products from Meliora. The owner is very kind, helpful and professional.
Reply from Houseofmeliora
Thank you so much for your wonderful review and for being a loyal customer for the past three years! We're thrilled to hear that you love our new arrivals, especially the blazer dresses – we put a lot of care into making them both stylish and unique. Your recommendation means a lot to us, and we're so glad you've had such positive experiences with our products and service. We'll continue to strive for excellence, and we can't wait to bring you even more pieces you’ll love!
Absolutely beautiful products from HouseofMeliora. I’ve bought from this store for the past 2 year and every garment is made from the highest quality and most affordable quality. The fits are perfect to my size. I adore this store/shop and Matilda is most helpful to guide you to a suitable fit.
Reply from Houseofmeliora
Thank you so much for your kind words and continued support Wendy! We're thrilled to hear that you've been happy with the quality and fit of our garments over the past two years. It means the world to us that you find both the craftsmanship and affordability meet your expectations. Matilda will be delighted to hear that her assistance has been helpful in finding the perfect fit for you. We truly appreciate your loyalty and look forward to continuing to provide you with beautiful pieces in the future!
Since discovering this website back in 2021. I only use The House of Meliora when buying clothes and would never consider any other clothing site.
The range is stylish, sophisticated, elegant and at great prices. Each time I have placed an order the service is impeccable. Items arrive quickly and are beautifully packaged. I would not hesitate to recommend this company. I shall keep returning, thank you, House of Meliora from a very satisfied customer.
Reply from Houseofmeliora
Thank you so much for your kind words Linda! We are pleased to hear that you love our clothes and our service. Your recommendation means the world to us, and we look forward to seeing you again soon. Thanks for being an amazing customer!
What a wonderful fashion house is … The House of Meliora!
Discovered this exciting internet clothing company by chance some months ago, looking for a stylish, modern suit, in the style of Chanel….without the price tag.
I placed my first order, that which was acknowledged immediately, then waited in anticipation for the suit to arrive which it did so within a couple of days. The suit was fabulous. Quality material, a superb fit, size was exactly as suggested in the listing and the price…. Wow! I could afford another ten of these for the cost of a real Chanel.
So pleased was I with my purchase, I immediately ordered another two suits, different styles and colours, both of which were exactly as good as the initial purchase.
I’m writing this review just after House of Meliora has launched it’s 2024 Autumn range of suits and dresses, those which I have once again been tempted to buy, safe in the knowledge that the quality of the garments and the customer service will be exceptional.
House of Meliora is a fabulous find and almost hidden from mainstream advertising and media, although they do have up to date and interesting Facebook and Instagram pages, both of which I follow.
My wardrobe has been enriched with the new editions that House of Meliora has created. I just need more exciting dates and venues to show off my new, classy look.
Thank you HoM for great products at keen prices … you’re Simply The Best !
Reply from Houseofmeliora
Thank you so much for your wonderful review! We’re absolutely thrilled to hear how happy you are with your purchases from us, It’s nice to know that our suits not only met your expectations in quality, style, and fit, but also brought that touch of elegance you were looking for without the high price tag.
We’re delighted that you’ve returned to order more suits and have already found something to love in our 2024 Autumn range. Your kind words about our garments and customer service mean the world to us, and we’re so grateful to have you as a loyal customer.
We’re excited to continue being a part of your wardrobe, and we hope you enjoy showing off your new pieces on all those special occasions!
Thank you again for your support!
Kind regards,
House of Meliora Team
Dress purchased for my sisters birthday (which is today) - never heard of the site - no reviews on TrustPilot (never done that previously) but the dresses looked so classic and appealing - took a huge risk.
Ordered a size 14 - dresses arrived but Meliora dress sizes definitely run small, item didn’t fit. I returned the dress - the next morning (a Saturday), following the acceptance of my refund request - via email.
Of course I used a tracking service. Item arrived in Dagenham on Monday. Meliora only confirmed receipt of the item (via the refund portal, no email received) - the Friday after, as I had to raise a dispute with PayPal ( luckily, I paid via PayPal)
Still no update from Meliora- they have a very interesting return policy (please read the small print!)
Okay, I decide to honour this interesting company - by sharing my experience with others- now you know what to expect!!
No human expects a refund immediately- what customers expect is an ACKNOWLEDGEMENT of receipt! Fix that.
Reply from Houseofmeliora
The customer returned the item on a Saturday, and expected a refund by Monday, which is an unrealistic expectation for any online store. outlined in our policy, refunds are processed within 14 days of receiving the returned item/items. The customer did receive her full refund within 14 days.
Regarding the sizing, we acknowledge that our sizes tend to run small from size 14 and above, and we are actively working to resolve this issue to improve the fit for future collections.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
