While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At House of Roya, located at 23 Lordship Lane, East Dulwich SE22 8EW, we celebrate a harmonious blend of tradition and contemporary design. Step inside to explore our unique range of handcrafted homeware, thoughtfully designed to elevate modern living with timeless elegance.
23 Lordship Lane, East Dulwich, SE22 8EW, LONDON, United Kingdom
4.4
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am delighted with the beautiful napkins that I ordered online. The quality of the linen is outstanding and the colour very true to the photographs on their website. There was a slight glitch during the order prcess which was immediately dealt with . Excellent communication throughout. I will definitely become a frequent shopper.
Much appreciated the swift replacement of an item damaged in transit!
Reply from Houseofroya
Hi Luke, we appreciate the review. Again sorry the item was damaged in transit, and a replacement was sent our swiftly. We hope to have you shop with us again soon.
Beautiful and elegant homeware that brings a unique aesthetic to your home. Quick and efficient delivery.
Reply from Houseofroya
Hi Anushka. Thank you so much for your 5-star review! We’re delighted to hear you’re happy with your purchase and truly appreciate your support. 🌟
The cushions I ordered are beautifully made and exactly as described. I love them. There was a slight hiccup with the courier which House of Roya resolved immediately, even sending me a free set of napkins as an apology. Excellent service. Thank you
Reply from Houseofroya
Dear Moira, Thank you for your wonderful 5-star review! We’re so pleased you love your order – your kind words mean the world to us. We can’t wait to welcome you back again soon! ✨
I ordered 2 cushion covers but not the fillers as I already had some; House of Roya rang me to confirm that I had not forgotten to include the fillers before dispatching my order. Customer Service above and beyond, very professional and friendly service.
Reply from Houseofroya
Dear Sandy. We’re thrilled you had such a positive experience – thank you for the glowing 5-star review! And we look forward to welcoming you back soon. 💛
Great shopping and such a wonderful choice of very different pieces.
I had a problem with delivery which was quickly sorted. Really good customer service
Reply from Houseofroya
Thank you for such a glowing review. We look forward to welcoming you at House of Roya very soon. Team Roya.
Beautiful cushion. When I received the first one I instantly ordered a second
Reply from Houseofroya
Hi Adrianne, thank you for your review, and so pleased that you love the cushions. Viv
Reply from Houseofroya
Hi Barbara, we are delighted that you love the Aari poppies cushion. Thank you for your review and we will send you a 10% code of your next purchase. Viv Birk
I love the blue napkins with the red pompom fringe that I bought. Perfect.
Having visited the store in person, I was delighted to see their products available online. Happy to say that I received the same great service purchasing through the website. Would recommend if you are in the market for some unique pieces for your home or as gifts.
Fantastic customer service!
Lovely individual products - very individual.
Pleasure to shop in House of Roya and online
Beautiful products, I love the online store. Having visited the store in person it's great to be able to get their products this way as I don't live nearby.
Reply from Houseofroya
Hi Rachel, your review means a lot to our store, and with trusted reviews we can grow our online business and ensure all our customers have the best experience and enjoy all our products.
Reply from Houseofroya
Dear Kathryn, Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you love your product. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back soon! Viv & Shirin
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
