houseoftours.com Reviews 212

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making the visa application process smooth and stress-free. Many appreciate the excellent service, highlighting the efficiency and clear guidance provided at every step. Reviewers frequently mention the quick response times and the dedicated support received from the team. However, some customers were dissatisfied with the lack of communication and support, reporting issues with follow-ups and unresponsiveness. A few also mentioned issues with communication after payment and a lack of a proper database leading to repetitive processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's efficiency,... See more

Service

Users describe positive interactions with service, highlighting the efficiency, support, and professionalism... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing gratitude for the team's... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the quick and efficient responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been their service user At first I was not patient But the operation team attended to me through all the steps of the way. It is a collective efforts. Sunitha treated my case file. She w... See more

Rated 5 out of 5 stars

I am writing to inform all of you about our recent experience with the visa application process for Canada. My family and I, comprising four members, submitted our applications along with th... See more

Rated 5 out of 5 stars

House of tours team specifically Emy & Nijisha are very supportive in terms of visa service . Many thanks!

Rated 5 out of 5 stars

My family’s canada visa Application is approved, Mrs Hema did the all process very quickly and got the approval in 12days also Mr Melvin give Quick Response for all my queries really appreciate and th... See more


Company details

  1. Tour Operator
  2. Tour Agency
  3. Travel Agency

Information provided by various external sources

Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Appreciation …

It was great to deal with houseoftours for obtaining US visa for me and my family. Great job has been done, would like to thank swetha and anjitta for the wonderful services provided and made it easy for me to ge the visa. On behalf of my family would like to thank you and hope to work with houseoftours in the future

May 11, 2023
Unprompted review
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Reply from houseoftours.com

Ali, this message from you and your family means the world to us!

Swetha and Anjitha are all smiles reading this - they truly go the extra mile for our guests, and we're so glad it made your US visa journey a smooth one. It’s always special when we get to be a part of family milestones like this.

You know where to find us for the next adventure - we're ready when you are!

– Team House of Tours 💼✈️💙

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Rated 5 out of 5 stars

Appreciation towards House of Tours

Let me take this opportunity to give a BIG SALUTE to Mr Raffik Aziz and all the other excellent staff of House of Tours who rearranged my missed appointment with US Embassy at Oman.We got our passports stamped US visa sooner than we expected. Initially, I had a bitter experience with the company as a consequence of the irresponsibility of one staff. But later Mr Raffik took over and then advancement was remarkable. It was not easy to start from scratch; however his patience and commitment made my process successful. No words to express my gratitude to Mr Raffik; my sincere prayers and blessings for your future endeavours. Also, I got good support from Mr Benjamin and Mr Joe Varghese (Sr escalation specialist). Once again thank you so much to all the staff at the House of Tours; particularly Mr Raffik.

April 17, 2023
Unprompted review
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Reply from houseoftours.com

Hi Maria!

Thank you so much for this powerful message and for giving us the chance to make things right!

We salute you for your patience and for allowing us to turn the situation around. Mr. Raffik, along with Benjamin and Joe Varghese, truly went into mission mode, and your recognition of their dedication means everything to us. Yes, we hit a bump early on, but this story reminds us that with the right people and the right intent, we can recover stronger.

We’re genuinely grateful for your trust and this time, we’re glad we could leave you smiling with a stamped passport in hand! 🙌

- Team House of Tours✈️💙

Rated 5 out of 5 stars

Houseoftours exemplary performance

Houseoftours has always prove its integrity and credibility as they uplift and put into practice their mission and vision towards their extending assistance to those people interested of touring the world.
The exemplary performance among the staff has once more proved their goal of providing and extending their utmost service/s to their avid clients.
Never did I experience of not being assisted without delay. The true spirit of profeasionalism has always been practiced and exemplified among their staff.
I wish to give accolade in particular to Ms. Anjali and Mr. Raffik for their patience and remarkable accomplishment. May your professionalism and integrity thrive more.
Kudos and laurel for the houseoftours in general. Your company is worth recommending. I've been recommending your company and will continue to do so. I am grateful for I am one instrument to help others achieve their dreams, too, of touring the world through houseoftours.
Count me as one of your avid customers who would surely speak of your commendable service.
More power and keep up the good work everyone.
Good luck... Sail on...

April 13, 2023
Unprompted review
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Reply from houseoftours.com

Dear Mr. Padilla,

Wow! Your words feel like a standing ovation, and we're honestly honored to receive it!

We’re incredibly grateful for your trust, your loyalty, and your generosity in championing what we do. Clients like you are what give purpose to our mission. Ms. Anjali and Mr. Raffik are beaming with pride reading your kind words - they, along with our entire team, remain committed to making every journey smooth, meaningful, and worth remembering.

Thank you for being more than just a traveler - thank you for being a part of our story, and for helping others start theirs.

Wishing you many more stamps on your passport and smiles along the way. 🌍✈️💙

With immense gratitude,
Team House of Tours

Rated 5 out of 5 stars

reliable and very helpful

satish was very accomodating and very helpful with all my queries from the start and all thru out my travel in georgia! He made my travel easy and was able to enjoy the tour package that he provided!
great job satish, keep it up and hoping for a repeat transaction with you in my next adventure!

March 12, 2023
Unprompted review
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Reply from houseoftours.com

Hi Ghie,

Your kind words just made Satish’s day and the rest of ours too! 🌟

We’re so glad your Georgia trip was smooth, easy, and full of good memories. Satish really goes the extra mile (sometimes literally!) and your appreciation means the world.

We’ll be ready and excited to help plan your next adventure - wherever the map takes you!

Until then, keep exploring!

Cheers,
Team House of Tours ✈️🌍

Rated 5 out of 5 stars

Great service for Mr. SATHISH

Great service for Mr. Satish, Very responsive for every details of the tour package, showing a lot of patience during the process of the tour. Everything went amazing for my tour in Georgia. Keep it up

March 12, 2023
Unprompted review
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Reply from houseoftours.com

Hi Jefferson,

Thank you for the shoutout! 🙌 We’re thrilled to hear that Satish delivered the patience and precision you needed, that’s his superpower!

Georgia wouldn’t have been the same without you, and we’re so glad everything went amazing. Here’s to many more smooth journeys and unforgettable moments.

Catch you on your next adventure!

Warm regards,
Team House of Tours 🌍✨

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Rated 5 out of 5 stars

Thanks to Bijish and Anjitha of house…

Thanks to Bijish and Anjitha of house of tours for helping me to obtain my Canada visa.

Iam extremely satisfied with their service and they were very prompt in replying to my queries and requests.

Once again thank you so much Bijish and Anjitha.

March 28, 2023
Unprompted review
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Reply from houseoftours.com

Hi Udaya,

Thank you so much for your kind words! We're thrilled to hear that Bijish and Anjitha were able to make your Canada visa journey smooth and stress-free. They're both absolute pros at what they do and will be so happy to know their efforts meant so much to you.

Wishing you a fantastic time ahead and whenever you’re planning your next journey, you know where to find us!

Warm regards,
Team House of Tours 🍁✈️💬

Rated 1 out of 5 stars

Houseoftours just only cares about…

Houseoftours just only cares about money. I'm an ex employee worked as a Senior Travel Consultant (Webster Baby - Id: HTIC936) since almost past 2 years giving them high volume business. I have resigned on Feb 5th 2023 as I have not provided proper increment as promised by the management. My increment is not provided from the last 4 months and I have been constantly approaching my managers for the same. The HR is not responding and have my blocked my number while asking for the f&f, giving weird excuses.
They are working from India informing all their customers saying they have offices and staffs in Gulf countries.

They only care for the money, no proper service for their customers. Not even hiring proper experienced staff who has tourism/ visa application background. Hiring newbies without even proper training for visa application. They only want to get the money from the customers, none of them care about providing back proper customer service. No proper documentation is done and they are simply wasting the customers money giving fake commitments. Incase of any rejection for visa application cause of the error happened by documentation team, not even cared to give refund for customers. Holidays packages are provided without least knowledge from the employees and there are hell lotta complaints. Most of the managers and staffs doesn't have any toursim background while dealing with these high priority Visa application for the customers. Tones of customers are getting visa rejections as the staffs are least cared about the documentation. Please do not fall for them.

Management even hold employees hard earned incentives and other salary hike by giving vague excuses when the company is least bothered to hire experienced staff for these kind of priority documentation work.
Poor management, improper work dynamics, inexperienced staffs but great work place to work with.

If you want your visa to be rejected or your holidays to get spoiled , please do contact houseoftours.com.

February 5, 2023
Unprompted review
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Reply from houseoftours.com

Hi Dean,

Thanks for the memoir, we’ve read novels with less plot. We’re genuinely sorry to hear that your experience at House of Tours didn’t match your expectations, though we’re surprised this emotional download took over a year to land here.

Since your departure, we’ve actually overhauled several parts of our operations - including hiring practices, documentation checks, training processes, and yes, our customer service protocols. We agree: some things in the past didn’t go right. But what matters is that we’ve acknowledged them and taken action.

That said, public platforms like this are better suited for customer experiences. If this is about unresolved HR matters, our internal teams remain available - no need for dramatic reviews when direct communication still exists.

Nonetheless, we wish you well in your career journey and hope you’ve found a place that lives up to the many standards you clearly hold.

Regards,
Team House of Tours

Rated 5 out of 5 stars

TOURIST VISA TO US.....

Thanks to House Of Tours especially Ms.Anjitha for guiding and helping me for obtaining hassle free,zero error US visa approval...

March 15, 2023
Unprompted review
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Reply from houseoftours.com

Thank you for your kind words of appreciation! We are thrilled to hear that you were satisfied with the service we provided to you. Providing excellent service to our customers is always our top priority, and we are glad to hear that we met your expectations.

If you ever need any assistance in the future, please do not hesitate to contact us. We are always here to help you!

Thanks once again for choosing our service, and we look forward to serving you again soon.

Rated 5 out of 5 stars

I Got schengen visa for 6 days fast approval

First of all,i would like to say THANK YOU to Mr. Bigish for his patience that he never tired of answering of my question and inqueries,and also to Ms.Anjitha for the ducumentation with no errors.,shes really helpful to achieved my target.

March 7, 2023
Unprompted review
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Reply from houseoftours.com

We would like to express our sincere gratitude for choosing our service and taking the time to give us a 5-star rating. It was our pleasure to serve you and we are thrilled to hear that you had a positive experience.

At houseoftours.com we strive to provide our customers with the highest quality service and we are delighted to know that we were able to meet your expectations. Your feedback is valuable to us and it inspires us to continue delivering exceptional service to our customers.

We appreciate your trust in us and we look forward to serving you again in the future. If there is anything else we can assist you with, please do not hesitate to contact us.

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Rated 1 out of 5 stars

You people are very litargic in…

03032023
Your sorry towards the type of service i countered is irrelevant ,and still you are trying to says highest level of customer which is 360 degree wrong.

It easy for you to say sorry for inconveneince , you have not lost any thing you got paid for horrible service , loss is at my end my application status is reuined and also monetry loss .

Your unrealistic word cannot compensate my losses , you need to compensate .

I will make sure none of my friends and relative come for any of you mishandled services, also whom i referred will ask them not to.The ball is in your court how you compnsate me .

You people have no sense of responsibilty, ignorant, no proper guidance towards client .

I am waiitng to hear how seriuous you attend complaint and compensate for my losses due to your unprofessional services

01.03.2023
You people are very litargic in handling and not bothered about clients , the way from starting you all handle was all of worries, you screwed my status and my money, it was much as well I would have given this money to people who needed than to you , overall wrong details, my curse is from my heart to all involved in this incident of mine . You people don't know to guide help and respect clients, you pretend as doing favor . This is for what all you charge, shame on you. You service is not work of a star also.Your reason is not professional. I paid a long time and had to follow up like crazy. Your service was only to collect your fees and then as if you do favor on me , had to keep following for everything. Every time a new person responds. No one knows what's happening . Embassy decision is secondary. I made a mistake .Even the lady at the Canadian office complaint redgs details not filled properly there itself I was doubts, you people are playing with clients with you unprofessional staffs ,You people are responsible for it.

March 2, 2023
Unprompted review
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Reply from houseoftours.com

I am sorry to hear that you had a negative experience with our service. As a representative of our company, I would like to extend my sincerest apologies for any frustration or inconvenience that you may have experienced.

At our company, we strive to provide the highest level of customer service, and it is clear that we fell short in your case. Please know that we take all complaints very seriously and will be reviewing your case in detail to identify areas where we can improve our service in the future.

If there is anything that we can do to make things right, please do not hesitate to let us know (feedback@houseoftours.com). We value your feedback and appreciate the opportunity to address any concerns that you may have.

Thank you for bringing this matter to our attention and again, please accept our deepest apologies for any inconvenience that we may have caused.

Rated 5 out of 5 stars

Got EU visas multiple entry 2 years …

Got EU visas multiple entry 2 years in one shot Thanks Anjitha for the support and perfect documentation.

February 26, 2023
Unprompted review
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Reply from houseoftours.com

Thank you for such Kind words, Our effort are to make sure we provide good experience to our customer. Please feel free to contact us regarding any concern in future as we will be more than happy to assist you with any Tourist Visa or Tour package concern

Rated 1 out of 5 stars

Houseoftour is highly incompetent

Houseoftour is highly incompetent, inexperienced, unprofessional. They also provide very poor customer or client service.

February 22, 2023
Unprompted review
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Reply from houseoftours.com

Hi Lilian,

We’re genuinely sorry to read this. Your experience is not what we aim to deliver and it's clear we fell short. We've made several improvements since then, especially around staff training and client communication. If you're open to it, we’d appreciate a chance to make things right or at least learn more about where we went wrong. Your feedback matters - not just for saying sorry, but for making sure this doesn't happen again.

- Team House of Tours

Rated 1 out of 5 stars

Please do not use Houseoftour.

Please do not use Houseoftour.

They are highly incompetent, inexperienced, unprofessional and they provide very poor customer/client service.

February 22, 2023
Unprompted review
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Reply from houseoftours.com

We apologize for any inconvenience you have experienced, can you please share us with your feedback at feedback@houseoftours.com or Share your contact number. so we can look into your case and provide you a better resolution.

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Rated 1 out of 5 stars

Got refusal for visa application for…

Got refusal for visa application for canada..due to inconsistency. the lack of knowledge of the staff handling. I understand its not their fault... but asking that they can re apply again...so paying them once again ...is to much stupidity to do again... never again....wasted money..

February 19, 2023
Unprompted review
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Reply from houseoftours.com

We apologize for any inconvenience you have experienced, can you please share us with your feedback at feedback@houseoftours.com or Share your contact number. so we can look into your case and provide you a better resolution.

Rated 5 out of 5 stars

Always immediate response was…

Always immediate response was available.
The right way of communication of instructions and assistance was highly appreciated. Ms.Anjitha was making everything possible without any delay or complaint. Thanks for your services.

January 29, 2023
Unprompted review
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Reply from houseoftours.com

Thank you for such Kind words, Our effort is to make sure we provide a good experience to our customers. Please feel free to contact us regarding any concerns in the future as we will be more than happy to assist you with any Tourist Visa or Tour package concern.

Rated 5 out of 5 stars

i am got my turky visa one year

February 16, 2023
Unprompted review
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Reply from houseoftours.com

Thank you for such Kind words, Our effort is to make sure we provide a good experience to our customers. Please feel free to contact us regarding any concerns in the future as we will be more than happy to assist you with any Tourist Visa or Tour package concern.

Rated 1 out of 5 stars

I had a worst experience with this…

I had a worst experience with this travel agency to process my Mother’s Canada visit visa. The staffs are not sure about the documentation as well as visa process. I got rejection first because of their carelessness and improper submission of applications. For the second time I was literally babysitting with them to complete each documents and honestly i was thinking why i payed the fees for the visa service with Houseoftours.com.

Personally i wont recommend this travel agency for Canada visa service (not sure about other services)

February 14, 2023
Unprompted review
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Reply from houseoftours.com

We apologize for any inconvenience you have experienced, can you please share us with your feedback at feedback@houseoftours.com or Share your contact number. so we can look into your case and provide you a better resolution.

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Rated 1 out of 5 stars

lack of information lack of guidance…

lack of information lack of guidance employees their self are confused to how will they guide you for Schengen visa they just ask for the payment after payment they will ask you for un expected charges so u have to pay because you all ready paid a big amount for visa process and you are sure your visa will be rejected because lack of information employees have they should hire professional employees.

January 31, 2023
Unprompted review
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Reply from houseoftours.com

We apologize for any inconvenience you have experienced, can you please share us with your feedback at feedback@houseoftours.com or Share your contact number. so we can look into your case and provide you a better resolution.

Rated 5 out of 5 stars

I would like to thank Anjitha

I would like to thank Anjitha; she helped me get the most difficult 
Professionally, she's one of the best in terms of following through and quickly responding, even during her vacation. I really encourage the management to award her for the best employee service.
Thank you so much.

January 25, 2023
Unprompted review
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Reply from houseoftours.com

Thank you for such Kind words, Our effort is to make sure we provide a good experience to our customers. Please feel free to contact us regarding any concerns in the future as we will be more than happy to assist you with any Tourist Visa or Tour package concern.

Rated 5 out of 5 stars

I applied for US Visit visa through…

I applied for US Visit visa through HouseOfTours. Just now application completed but i really appreciate and feels comfortable with the excellent n full professional services of Staff specially Athulya. She is very cooperative n efficient. Thanks HouseOfTour

January 26, 2023
Unprompted review
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Reply from houseoftours.com

Thank you for such Kind words, Our effort is to make sure we provide a good experience to our customers. Please feel free to contact us regarding any concerns in the future as we will be more than happy to assist you with any Tourist Visa or Tour package concern

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