House of Worktops Reviews 

4,999
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 928 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely fast delivery times and note how remarkably simple it is to place custom orders directly through the online platform without any issues. Many people also highlight the incredibly friendly staff members and express deep satisfaction with the superb quality of the wooden products received. However, some customers also noted that certain items required additional sanding, oiling, or minor finishing work upon arrival at their homes. A few people additionally mentioned minor delivery scheduling delays or unexpectedly early morning drop-offs that required some extra coordination.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipments are frequently fast,... See more

Product

Customers report positive experiences with the product, highlighting the great quality and finish of the... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with the solid materials and... See more

Staff

People report positive experiences with staff, highlighting helpful and friendly interactions across teams.... See more

Order

Customers consistently note positive experiences with order processes that are simple and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot fault the service we have received from the house of worktops. We ordered a compact laminate worktop with a sink and tap hole cut out and drainage grooves. Their communication was brilliant... See more

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

Well early days dealing with house of worktop but so far excellent service samples delivered promptly, product enquiry dealt with straight away i will be placing an order soon

Rated 5 out of 5 stars

Absolutely impressed with my interaction with Aaron . Had an urgent request for a small piece of compact laminate worktop . Tried everywhere but this is the only company that sold 1m length x 69.5 dep... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(4,999)

864 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from HOW

Excellent service from HOW. Have two massive walnut worktops using as a large gaming desks and very happy with the quality and service from order to delivery. Would definitely use again in the future but I think these worktops will last many years!!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Iroko worktops

Made an order on line, really easy to do. Great contact. We had a very small problem which was dealt with extremely quickly and to our satisfaction. Everyone we spoke to was very helpful and friendly.
The delivery was quick and the lads were very efficient.
The work tops are fantastic. Beautiful iroko wood and look amazing in place. Very good value too. We are very happy and would highly recommend House of Worktops.
Thank you so much everyone.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering process and good…

Easy ordering process and good communication! Delivery took a little longer than I originally anticipated but that was my fault for not paying attention when ordering. But wow was it worth the wait! The 12 mm black Matt compound has been fitted now and we’re over the moon. Easy to template, cut and fit and it looks so sleek! Love love love it!

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scratch Worktop

I ordered a compact laminate worktop which arrived with visible scratches/marks beyond the protective film. Unfortunately, the issue only became fully apparent once the worktop was being prepared and cut for installation, at which point reversing it was no longer a practical option.

I contacted the company and provided photos, but their position was that the worktop is reversible and they would only offer a 5% refund as a gesture of goodwill. I found this very disappointing, as the product was supplied as new but arrived damaged, and I do not feel that 5% properly reflects the condition of the item received.

I was not asking for a replacement, as this would have caused further disruption and cost, only a fair partial refund to acknowledge the damage. The response felt dismissive and the compensation offered was, in my opinion, inadequate.

Overall, I am disappointed with both the quality of the item received and the aftercare. Based on my experience, I would be hesitant to order again.

June 4, 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hello Stephen,

Thank you for your feedback. We are sorry that this resolution did not meet your expectations.

We take all reports of damage seriously and want to clarify our communication regarding your order. When you first reported the scratches, we requested additional, clearer photographs so we could fully assess the marks, which weren't clearly visible in the initial image you supplied.

Because compact laminate worktops are fully reversible, they feature a built-in backup side. This design means that if one side is marked, the worktop can still be installed as a flawless new surface.

Since the worktop had already been cut, a replacement was declined, and we couldn't get a clear view of the damage, we offered a 5% partial refund as a gesture of goodwill, which has now been processed.

If you are able to provide those additional, clear photographs of the installed worktop, we would be more than happy to look into this again for you.

Kind regards,

HoW
Customer Support
t: 01727 260688
e: support@houseofworktops.co.uk

Rated 5 out of 5 stars

Really helpful guidance from Ramya

Really helpful guidance from Ramya. Knowledgable and providing alternatives. I’m at the initial stages of considering compact laminate over quartz but you’ve shown it’s definitely the way to go for me.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a large light oak worktop and…

I ordered a large light oak worktop and opted for the 5 oil treatment and radius edges. The order arrived within 10 days and the quality and finish is absolutely beautiful…Thankyou so much. I would most definitely recommend to anyone who is a little apprehensive about ordering on line.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

This company was recommended to us by…

This company was recommended to us by the person fitting our kitchen. They were well priced, easy to deal with and the worktops looks lovely. We haven’t had them fitted yet but just looking at them, they look great. Great delivery and fast!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful worktops

The sales staff were helpful, samples were of a good quality and size which enables you to make the correct choice if undecided. Slight mix up with the delivery date, however this was rectified without fuss. Worktops look great. I went for the compact laminate.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Most beautiful oak worktop purchased…

Most beautiful oak worktop purchased from HoW. I collected and they were really accomodating and helpful throughout. It was so nice I returned to buy the matching oak shelves. Its actually been used in a workshop, not a kitchen, and it delights me everyday

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 8 meters of worktop.

So I have looked for a worktop for our new kitchen, house of worktops had good choice and attractive pricing. I have ended up ordering twice from them as we needed more worktops in the end. The quality was spot on and the material was just what we needed, delivery was as described and even a bit earlier than stated on delivery info. Overall I'm happy with my purchase and would definitely recommend this company to anyone looking for decent worktops.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality worktops & quick delivery

I have had 3 laminate worktops and 3 upstands delivered within a week of my order. They are very good quality and look amazing in our new kitchen. We had 1 faulty upstand that was replaced quickly. The delivery guys were great being very efficient. I am very pleased with the service that I have had.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Quality worktop

Quality worktop, perfectly cut and finished. Delivery guys prompt, efficient and polite. Couldn't have been better

May 28, 2026
Unprompted review
Rated 3 out of 5 stars

Great customer service

The best thing about this company is their customer service. I ordered 3 x 3m lengths of iroko worktop. The delivery did not go well. Customer Services responded to my complaint very kindly, apologising for my experience, refunding half the delivery fee and sending me a complimentary pot of Osmo oil for the worktop. The actual worktop looks great now it is in situ. My only complaint would be that there are a few rough areas. I opted to add 3 coats of pre-oiling at £226.80. Apparently the rough areas are due to an absence of sanding between oil applications so they will need to be sanded and reoiled for a perfect finish.

June 1, 2026
Unprompted review

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