Houseplans.com Reviews 704

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach they received. The service provided is consistently described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some people were dissatisfied with the product, mentioning issues such as plans lacking essential structural details, being outdated for modern construction, or not being as complete as expected, particularly regarding plumbing or electrical layouts. A few customers also noted difficulties with modifications, feeling that the process was inflexible or that customer service was unhelpful when changes were needed after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers generally find customer service to be a positive experience. Many reviewers highlight helpful and... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the great selection of floor... See more

Service

Reviewers mention positive feedback about service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Many customers found the process seamless, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Awesome! Great experience, Dominique F. was extremely helpful in assisting me w/ my request both before and after the sale. She even assisted me w/ a new set of plans after we had already made the p... See more

Company replied

Rated 5 out of 5 stars

Jeff with Houseplans was amazing to work with. He answered all of my questions and concerns. He has excellent customer service. I have referred him to some of my buyer clients.


Company details

  1. #2 of 2 best companies in Blueprint Service
  2. #4 of 5 best companies in Architectural Designer
  3. #2 of 2 best companies in Building Design Company
  4. #54 of 124 best companies in Online Marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

704 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I ask for reverse plan

I ask for reverse plan , when I opened it, it was still the same orientation, some lady emailed me and said it couldn't be done because she hasn't got the credit card and somebody would call me to figure it out, nobody called me. I emailed her back and told her nobody called me Still. Nobody called me so I'm still waiting to try and figure out how I get this plan reversed

October 2, 2025
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Reply from Houseplans.com

Hi Mr. Ivor, it looks like we connected with you yesterday and you should now have the reversed plan from the designer. Let us know if you have any more questions.

Rated 2 out of 5 stars

It's not really a COMPLETE house plan

It's not really a COMPLETE house plan, very disappointed in that.
A complete should come with everything with plumbing and ALL.

September 26, 2025
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Reply from Houseplans.com

Hi there, we've attempted to reach you to hear more about this. Feel free to give us a call, as we want to make sure you're happy.

Regarding plumbing, please note that (as we mention on our site) the typical plan set does not include any plumbing, heating or air conditioning drawings due to the wide variety of local codes and climatic conditions. These details and specifications are easily obtained from your builder, contractor, and/or local suppliers.

Rated 5 out of 5 stars

Awesome

Awesome! Great experience, Dominique F. was extremely helpful in assisting me w/ my request both before and after the sale. She even assisted me w/ a new set of plans after we had already made the purchase and changed our direction on the build. I would absolutely recommend Dominique and Houseplans.com to anyone looking to build! Great plans, great pricing, and excellent customer service!

October 8, 2025
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Reply from Houseplans.com

Great! This is wonderful to hear. Please send photos of your build as it progresses!

Rated 5 out of 5 stars

Easy to order

Easy to order. Had to call customer service for a material list. They were very friendly and helpful!

October 1, 2025
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Reply from Houseplans.com

Fantastic. Thank you, Gina.

Rated 5 out of 5 stars

House Plans

Expensive, but convenient

October 5, 2025
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Reply from Houseplans.com

Mike, we're glad to hear that you had an easy experience.

Rated 5 out of 5 stars

Lots of styles and sizes

Lots of styles, sizes, and floor plans to choose from, we found the perfect craftsman for us.

September 24, 2025
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Reply from Houseplans.com

Excellent! Craftsman style is so timeless.

Rated 5 out of 5 stars

Pleasant experience

Customer representative Jason was very helpful, answered all questions clearly and thoroughly and made for a pain free purchasing experience.

October 1, 2025
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Reply from Houseplans.com

Great! Jason will love to see this note. Appreciate it and all the best with your build.

Rated 5 out of 5 stars

Simple

Everything was easy to do. However, would like to get my PDF version at checkout once I’ve paid.

September 25, 2025
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Reply from Houseplans.com

Love to hear that it was easy! We'd love to add more instant-download PDF options in the future (currently the designers send most orders). Stay tuned.

Rated 5 out of 5 stars

Michelle was very helpful

Michelle was very helpful! Been working with her for a couple years, right, it took me that long to pick a floor plan. No matter where the plan was, she had it, so since she was so helpful I always went to her.

September 18, 2025
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Reply from Houseplans.com

That's awesome! She'll love to see this. All the best with your build and let us know how it goes (we'd love to see photos).

Rated 4 out of 5 stars

Very easy to navigate the site and…

Very easy to navigate the site and filter but every time you click on a floor plan and try to zoom in on the screen up it will automatically refresh your screen. It’s very aggravating but I just kept screenshotting them and going back to my pictures to view the floor plan

September 24, 2025
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Reply from Houseplans.com

Hi Hunter, sorry to hear that! If you wouldn't mind, would you email us at sales@houseplans.com with a screenshot of what you're seeing and a few more details on which browser you're using (on phone or desktop)? That would help our development team investigate. Thank you!

Rated 4 out of 5 stars

Lots of photos and floor plans

Lots of photos and floor plans. Relatively easy with guides to assist you. Ways to tailor your choices and present only plans that meet those guidelines.

September 23, 2025
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Reply from Houseplans.com

Glad that you liked all the photos and filtering options, Daniel!

Rated 5 out of 5 stars

Loving this site so far

Loving this site so far. I have downloaded 2 set of plans already. The options here are endless. Houseplans opens your mind to possibilities and they've done all the work already or atleast most of it. There's no way you won't find several plans you like here but my advice is not to go with the first plan you like, keep looking. Otherwise, you'd spend twice and there's no refund.

September 17, 2025
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Reply from Houseplans.com

Thanks, Gideon! We're so happy that you've found inspiration and great plans. We'd love to see photos of your builds so that you can inspire others, too!

Rated 5 out of 5 stars

Quick and easy

Quick and easy

September 10, 2025
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Reply from Houseplans.com

Nice! We're happy to hear that, Jamie.

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