Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and extensive knowledge, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the quick responses, clear explanations, and the personalized support received throughout their journey. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experience, from initial inquiries to receiving plans. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of certain plans. A few people mentioned that some plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. There were also occasional reports of dissatisfaction with customer service when attempting to modify plans or address issues after purchase, with some feeling that their concerns were not adequately resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praised the helpfulness and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Product

Users describe ambiguous interactions with product. Many reviewers expressed satisfaction with the wide... See more

Service

People report positive experiences with service, noting that the process was made easy and communication was... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the website's user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Awesome! Great experience, Dominique F. was extremely helpful in assisting me w/ my request both before and after the sale. She even assisted me w/ a new set of plans after we had already made the p... See more

Company replied


Company details

  1. #2 of 2 best companies in Blueprint Service
  2. #4 of 5 best companies in Architectural Designer
  3. #2 of 2 best companies in Building Design Company
  4. #54 of 122 best companies in Online Marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great variety of homes

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsive useful help! A real person that was easy to understand and genuinely there to help.

December 5, 2025
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Reply from Houseplans.com

Aaron, it's great to hear about your experience with our big selection and personalized help! All the best with your build - we'd love to see how it turns out.

Rated 5 out of 5 stars

Great Customer Service

Michelle was amazing in getting my plans ordered. Very informative!

December 3, 2025
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Reply from Houseplans.com

Michelle is a pro! Thanks for taking the time to write this note.

Rated 5 out of 5 stars

The team was very responsive and…

The team was very responsive and pricing was very reasonable. Great communiction from the team made it a very solid process.

December 2, 2025
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Reply from Houseplans.com

Thank you so much for taking the time to write this. Glad to hear that you had a good experience!

Rated 5 out of 5 stars

Solid product

Solid product, delivered stat!

November 25, 2025
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Reply from Houseplans.com

Great! Thank you, Kevin. Glad that we could get you your plan fast.

Rated 4 out of 5 stars

Quality plan

Quality plan. Could use more detail about local code compliance.

November 21, 2025
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Reply from Houseplans.com

Thanks for this review! Your builder should be able to help you navigate local building authorities and what they require. As you can imagine, every place is different.

Rated 5 out of 5 stars

Great plans for a great cottage

I have been looking at the plans for the little english cottage.For several months now and was excited to purchase the plans on black friday. It was great to receive twenty percent off. I also decided to buy the documents that would help me buy all of the right materials for building the cottage. Everything worked very smoothly, and I'm so excited to receive my plans

November 29, 2025
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Reply from Houseplans.com

Awesome! Thank you, Dana, and congrats on your forthcoming cottage!

Rated 2 out of 5 stars

I ordered the plans reversed but they…

I ordered the plans reversed but they sent them regular layout. When I called it their attention it took days to get a response and basically they wanted me to pay again for reverse set. Fortunately, the actual drafter of the plans reached out to me and was happy to provide the reverse set at no charge. I would never recommend house plans.com based on my experience with them

December 27, 2024
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Reply from Houseplans.com

Hi David, we've given you a call and definitely would like to hear more about your experience. We strive to create a smooth, easy purchasing experience. Please give us a call back when you're able.

Rated 5 out of 5 stars

The number of choices was awesome and I…

The number of choices was awesome and I was able to speak an actual person

November 25, 2025
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Reply from Houseplans.com

Glad to hear that you found exactly what you were looking for and talked with one of our very real plan advisors!

Rated 5 out of 5 stars

Really fast service

Really fast service. Exactly what we ordered!

November 19, 2025
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Reply from Houseplans.com

Awesome! Thank you, Kate.

Rated 5 out of 5 stars

We put a rush on our order

We put a rush on our order, after the fact, and they came through! We are very pleased with our experience.

October 31, 2025
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Reply from Houseplans.com

Tracy, thank you for this review! We're happy to have gotten you your plan quickly.

Rated 3 out of 5 stars

Price for standard pdf

Price for standard pdf. I asked for the outside walls to be ICF block. The quote I got back was for over 8k… and the reason was because it would have to be engineered. But the drawings would still have to be approved be an engineer in my state. Seams like a lot of wasted time and money

November 5, 2025
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Reply from Houseplans.com

Hi Jacob, thank you for your feedback. Unfortunately, converting a stick-framed house to ICF can be a complex endeavor. Our designers and draftsmen take every care to make sure the updates are made throughout the plan. Engineering can also add up, though it is necessary in some areas. Your plan advisor has reached out again to talk through the proposed changes.

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