Houst Reviews 3,290

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 481 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, helpful, and efficient in managing properties, handling everything from guest hosting to maintenance. Many people appreciate the excellent service, noting that the company makes property letting simple and hassle-free, ensuring properties are well-maintained and guests are taken care of. Reviewers also consistently praise the properties for their cleanliness, comfort, and excellent locations, often highlighting proximity to public transport, shops, and attractions. However, some people were dissatisfied with the company's management, citing issues like ignored requests, lost keys, and a general lack of trust. A few reviewers also reported significant problems with cleaning services, mentioning dirty conditions, stained linen, and issues with personal belongings, which caused inconvenience and stress.

What people talk about most

Location

Consumers find location to be positive, with many reviewers highlighting its convenience for travel and... See more

Staff

People report positive experiences with staff, highlighting their attentiveness, professionalism, and... See more

Facilities

Customers consistently note positive experiences with facilities, frequently praising the cleanliness,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, frequently highlighting the cleanliness, comfort, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Houst managed my short term (Airbnb) rental in east London and honestly Ken and CJ were both absolutely brilliant. They took care of everything - including an accidental plumbing issue and all of the... See more

Rated 5 out of 5 stars

A beautiful and well-maintained flat that is superbly equipped. The flat was very clean and furnished with comfortable and tasteful furniture. Any queries were dealt with very quickly, in a friendly a... See more

Rated 5 out of 5 stars

The flat was clean and comfortable as well as wonderfully located close to shops, cafes and Kensington Gardens. I had the benefit of a daytime concierge, and the host was responsive at all times. The... See more

Rated 5 out of 5 stars

Houst has made short terms letting of my property simple and easy. From the initial walk through, where they were friendly and professional, knowing their stuff and a positive attitude, to the follow... See more


Company details

  1. Short Term Apartment Rental Agency

Written by the company

Discover a higher income from your property. Learn how Houst can maximise your rental income whilst de-stressing your life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome company.

The assistance I received, the communication and great experience overall in dealing with Houst. I would recommend there services to anyone looking to rent or even be an AirBnB host. There service they run makes your life easier and hassle free

November 19, 2025
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Rated 5 out of 5 stars

We were really happy with the smooth…

We were really happy with the smooth onboarding service - great communication and service. We chose Houst for ease of them managing both our Airbnbs in the UK and Australia and it is seem less viewing both on our dashboard

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing little house

Was a bit sceptical as it was a super last minute booking since another accomodation we had pre-booked got cancelled. The house was lovely and very comfortable, had all the amenities and in an excellent location.

December 31, 2025
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Rated 5 out of 5 stars

Great service for peace of mind

We used HOUST to manage our property while we were away on holiday. We liaised with a wonderful person called Christo who was supportive, helpful, reliable and 100% committed to running our property for us so that we could have complete peace of mind that everything would be taken care of while we were away. From managing the bookings, to dealing with the guests, cleaning afterwards and everything else in between - it really was a seamless experience for us and we were hugely thankful for Houst’s excellent service. Would highly recommend . Thank you.

December 15, 2025
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Rated 5 out of 5 stars

Houst have been great to work with so…

Houst have been great to work with so far. Communication has been clear and responsive, and the setup process felt smooth and well organised. It’s been reassuring to have a professional team managing everything. I’ve already recommended Houst to a friend, and they’ve now started using the service too

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and essential

I really appreciated the convenience of the service and how everything I needed for my stay was available in one place. Having all the essential information together made my experience smooth and stress‑free, allowing me to fully enjoy my time without having to search for details elsewhere.

December 6, 2025
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Rated 5 out of 5 stars

Fantastic in West End London

This was a fantastic apartment in a great location. Great excellent. Efficient check in. The apartment was as advertised, super clean and well equipped.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Houst has been amazing helping me…

Houst has been amazing helping me connect with a property manager and managing communication and transactions between us.

It allows me to see past transactions and, more importantly, what's coming up.

It's been a great peace of mind both commercially and from an organisational perspective.

Thank you Houst :)

December 28, 2025
Unprompted review
Rated 4 out of 5 stars

New property manager

We have had a change over in property manager and a fill in for a period of time between last manager and new one we have had a few minor issues but these are being rectified with regular communication from Houst and ongoing support

November 29, 2025
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Rated 5 out of 5 stars

A very professional service

In the few months I've been using houst service I've been impressed with the level of professional service, communication and bookings I've received. They may seem a little expensive at first but they do manage to get a high booking rate and certainly know what they are doing.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Houst is an agency I (as a property…

Houst is an agency I (as a property owner) have relied on for 2 years now. My airbnb apartment is 100% in their hands and I just need to collect my money. I have been an airbnb host for 10 years, and I now think I should’ve used Houst from day one. More money, less headache.

December 26, 2025
Unprompted review

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