Houstonnaturalmattress Reviews 161

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a great experience choosing a new organic, nontoxic mattress with Shane and Max. They’re both very knowledgeable about their products and super helpful and friendly. Max put forth a lot of effo... See more

Rated 5 out of 5 stars

Patrick went beyond the call, literally. We accidentally came to the store after hours and called to double check. Patrick answered the phone even being long gone and came back to open the store for u... See more

Rated 5 out of 5 stars

They were responsive to e-mail and adjusted shipment time for me. It all arrived as ordered.

Company replied

Rated 5 out of 5 stars

I spoke with Patrick @ Kirby. I just moved here during COVID-19 craziness but I still have to have a mattress. I chose houston natural mattress for their closed/private appointment options (sounded cl... See more


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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Rated 5 out of 5 stars

good experience

They were responsive to e-mail and adjusted shipment time for me. It all arrived as ordered.

May 22, 2024
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Reply from Houstonnaturalmattress

Thanks Connor!

Rated 5 out of 5 stars

Repeat Customer

This is my second time purchasing from Houston Natural Mattress. What has been most valuable is receiving guidance on these purchases locally, without it feeling like a high pressure sales environment. Every time I've purchased prices have been competitive with online sources too.

March 2, 2024
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Reply from Houstonnaturalmattress

Thanks so much!

Rated 5 out of 5 stars

High quality products and great customer service.

I purchased my mattress from Houston Natural Mattress and returned to purchase bedding. I really love how transparent this company is about the materials used in their products. What really drives it home for me is the customer service. It’s truly top notch and personable.

May 27, 2023
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Reply from Houstonnaturalmattress

Thanks Mary!

Rated 5 out of 5 stars

Great experience

Great experience, sales person was knowledgeable and they had crib mattresses in stock.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

We had a great experience choosing a new organic, nontoxic mattress with Shane and Max. They’re both very knowledgeable about their products and super helpful and friendly. Max put forth a lot of effort in helping us choose exactly what we wanted. We learned a lot and felt very comfortable with our purchase. Can’t wait to start sleeping clean!

January 19, 2022
Rated 5 out of 5 stars

Maxwell did a great job guiding us…

Maxwell did a great job guiding us through the mattress buying process. He was very knowledgeable about the beds that he carries and helped me come to a decision that my wife and I were very happy with.

December 2, 2021
Rated 5 out of 5 stars

Mattress Purchase

Max was very knowledgeable about the different mattresses. He helped my wife and I find the one that suited us the best. On top of that, he was able to get us a great price!

November 25, 2021
Rated 5 out of 5 stars

Excellent service

I purchased from The Woodlands location and the service was excellent! Both Steve's were very, very knowledgeable about the mattresses. I was given a great deal on the mattress. Still expensive, but there is no way that I would have found it for the price that I was given and with latex mattresses, that's the nature of the beast. Great customer service and super friendly. Highly recommended!!!

November 17, 2021
Rated 5 out of 5 stars

Dustin has been a marvelous host…

Dustin has been a marvelous host guiding me through the process of choosing the right mattresses for me. I'm confident that I'm going to have many nights of excellent sleep. . .and if an adjustment needs to be made, that will happen. The atmosphere in the store is warm, friendly and inviting. It's been a pleasure to do business with this company.

November 12, 2021
Rated 5 out of 5 stars

Great Experience

Dustin was very helpful explaining the differences between brands and super accommodating in arranging the various firmness options so my wife and I could find the perfect combination. Easiest mattress shopping experience we have ever had. Houston Natural Mattresses has officially become our go to store for future mattress/pillow needs.

November 7, 2021
Rated 5 out of 5 stars

Treat Yourself!!

I genuinely feel SO lucky I happened to have Steve help me today.. I moved to a new apartment today, and needed a mattress ASAP. Out of curiosity, I called Macy’s furniture to see what they had in stock. They had nothing in stock - everything was 4-6 weeks out from being delivered. I had been planning on buying a natural mattress for a while, and finally the opportunity presented itself. I only hoped they wouldn’t have such a long wait, if any. I seriously hit the jacket with Steve at Houston Natural Mattress. He explained everything I wanted to know about the mattresses I was choosing between (composition, materials, etc.) If you don’t already know, our homes are FILLED with items that continually retain, off-gas or shed stuff that is terrible for our bodies. Some people may roll their eyes at this, and those are the people that clearly have never had a severe allergic reaction to a chemical in their home from a seemingly innocent object (mattress, carpet, paint, countertops), or haven’t witnessed a loved one react in a negative way to said chemicals. The amount of carcinogenic chemicals leaching from something like a mattress is frightening (and easily researched, ask google), and to think it’s something we use every single day makes it even worse. I am SO happy I get to sleep in the most comfortable and now safest mattress I could find, just like our grandparents did. Back then, mattresses were made with the same natural materials being used now to make these new natural mattresses, but of course somewhere along the way, companies found ways to cut costs, and out came their “new and improved” versions, that also introduced tons of new chemicals into our households. If you care even a little about the health of your body, do yourself a favor and treat yourself to a luxurious and CLEAN nights rest, every night! Thank you again, Steve, you made my day!!

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Max was extremely knowledgeable and…

Max was extremely knowledgeable and spent so much time with us making sure we found the mattress that works for our lifestyle the best! We believe it is so important to know what you are breathing in, since 50% of your life can be spent on your mattress. I can feel good about my family sleeping in a healthy environment.

October 26, 2021
Rated 5 out of 5 stars

Excellent

Excellent, helpful in identifying right mattress. Reasonable pricing. Would recommend highly if looking for a mattress.

October 4, 2021

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