Howden Insurance Reviews 

73,285
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 10,343 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful, professional, and efficient service during every single interaction. Many consumers deeply appreciate speaking directly with knowledgeable advisors who take the necessary time to explain policy details clearly and secure highly competitive prices. Some reviewers were not happy with minor administrative oversights like delayed paperwork, while others noted they could occasionally find cheaper quotes when searching independently. Despite these occasional drawbacks, buyers consistently highlight the overall ease, reliability, and wonderful peace of mind provided by the experienced broker.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting efficient, friendly, and knowledgeable staff... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing how easy it is to contact... See more

Price

Customers had positive experiences with price, often noting that annual premiums are very reasonable,... See more

User experience

People report high satisfaction with the user experience, highlighting how easy it is to talk to a real,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with this broker for our campervan insurance since it's purchase. We had to make a major change this year and the previous insurer wouldn't cover the change. With little faff, Howden searche... See more

Rated 5 out of 5 stars

After recommendations from watching vanlife guys on YouTube we decided to insure with howdens so gave them a call, Jordan at tooting dealt with out enquiry and everything went smoothly from start to... See more

Rated 5 out of 5 stars

Howden Insurance are easy to deal with either by phone or online. I was pleasantly surprised to find that after being insured with them for 12 months, they automatically offered me the same cover f... See more

Rated 5 out of 5 stars

Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted... See more


Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73K reviews

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4.8

All reviews

(73,285)

10,412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient company

Howden's reminded me when the insurance policy was due for renewal. The representative was able to explain some points to me, and everything was completed efficiently.

August 17, 2026
Rated 5 out of 5 stars

Great service

I insure my two American import cars and my regular car through Howdens in Thatcham. The service is always top notch. Today I dealt with Adam and he found me a great offer for my regular car. I won’t insure my cars anywhere else now.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had 3 reminders

I had 3 reminders, and I appreciate this because I was particularly busy with other things, so this would have escaped my attention had the reminders not come.

August 24, 2026
Rated 5 out of 5 stars

I can’t praise enough the service I…

I can’t praise enough the service I received from Stefi Gilliard. After going through a very challenging period of my life, she was incredibly patient and understanding. Made me feel like I was her only client that day and nothing was too much trouble. She kept reassuring me and guided me through the whole process step by step, making sure I understood everything. I was genuinely supported by a caring person who took the time to understand my needs and I am incredibly grateful.

August 21, 2026
Unprompted review

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