Howkins & Harrison Reviews 975

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, often highlighting individual team members for their exceptional service. Many people appreciate the clear communication and quick responses, which contribute to a smooth and stress-free user experience, especially during complex processes like buying or selling a home. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall interactions and the team's willingness to go above and beyond. However, some customers were dissatisfied with the level of care and professionalism received, feeling that fundamental aspects of the service were handled poorly. A few other people also felt that assumptions were made about them, leading to a less than ideal experience and a decision not to proceed with their purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, helpfulness,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the swift... See more

User experience

Customers report overwhelmingly positive experiences, often describing them as excellent, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just... See more

Company replied

Rated 5 out of 5 stars

Martin, Karen, Cally and Amy, along with their support staff from the Howkins and Harrison Towcester office, helped make the move in our new home an excellent one. They provided solid information and... See more

Company replied

Rated 5 out of 5 stars

Very professional, respectful and responsive Agency. Tracie Bloor has been our contact and I have nothing but positive things to say - any issues or requests, we could always count on Tracie’s prompt... See more

Company replied

Rated 5 out of 5 stars

From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings o... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Founded in 1888, Howkins and Harrison is an established firm of property advisers committed to helping clients in the residential, commercial and rural sectors. Offices in Rugby, Northampton, Daventry, Atherstone, Towcester, Lutterworth, Ashby de la Zouch, Henley-in-Arden and London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

975 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The team at the Ashby Office of Howkins…

The team at the Ashby Office of Howkins are excellent in particular Jackie who is always helpful and productive in getting things moving and sorted

She always follows up with solicitors and buyers and sellers to keep everything moving as smoothly as is possible

June 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have been with Howkins & Harrison for…

I have been with Howkins & Harrison for over 6 years and I feel I made friendships with the people there due to the relationship we developed and the constant professionalism. Over the years I worked closely with Lisa Swinnerton, the Arthestone Lettings Manager. I have never seen anyone have so much patience and faith in me and been so helpful in the moving and settling in process. I left and returned to H&H and was welcomed again with great warmth by Lisa and her team.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Marketing Our Property

We talked to several estate agents and eventually chose Howkins &Harrison to market our property.
We chose them because their representative Billy was very knowledgeable about the market and most importantly very enthusiastic about marketing our property.
The photographer produced some great shots and excellent house plans which were supplied to Lisa the next day. By the early afternoon Lisa had produced a first class brochure for us to approve.
We would strongly recommend this company.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Nadine knight was a godsend throughout

Nadine knight was a godsend throughout. We had a very up and down experience, with no fault of howkins & Harrison. Nadine done everything possible to make the purchase as quick and stress free as possible. Couldn’t thank her enough. Will be requesting Nadine for any sales/purchases In the future, thank you again Nadine.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

We brought our first home through…

We brought our first home through Nadine Knight, she was fantastic! Always a call away and got back to us quickly regarding offers and answers to questions. She also did another viewing with us on her day off which was much appreciated!! Would recommend, thank you Nadine! 😊😊

June 1, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Just put my house on the market!

Just put my house on the market with them in Ashby de la Zouch so the fifth star will be added when the sale goes through! So far the experience has been excellent, keen and helpful staff, happy to answer any questions. We have been very happy with the service we have received, from Matt for the initial meeting, Lisa for producing the brochure, and the rest of the staff who have always been welcoming whenever we have needed to contact them.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Nadine at H&H helped us with our house…

Nadine at H&H helped us with our house purchase and she was fantastic all along the way particularly with the property we were buying wasn’t an easy process and required numerous visits

Highly recommend and would be a pleasure to work with again!

June 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Drew is available for prompt support…

Drew is available for prompt support and it doesn't feel that the situation will go out of control as far as you are informing him about anything you need from the agency. He is a kind person and helps you consistently. Good job Drew.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Howkins and…

My experience with Howkins and Harrisons has been nothing but great! They have been very supportive and helpful since renting with them. Lisa has been quick with assisting with any enquiries! Highly recommend

June 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

So this is what 5 star service feels like.

From the very first phone call I made to their office, it was clear to me these people knew exactly what they were doing.

Fast forward roughly 10 weeks, and I can now tell you the reason why the Northampton office of Howkins & Harrison is so fantastically effective - David Clarke, Jamie Campbell, and their process driven approach - that's why.

Thank you for giving our request for your help the 5 star treatment (something I'm sure you actually do for everyone you represent).

If you're looking for an estate agent who understands accountability and top quality customer service - look no further.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond service! Atherstone branch

Nadine and Linda were absolutely fantastic throughout the entire process of securing our dream home. Their professionalism, dedication, and constant support. They were always available to answer questions, kept us informed every step of the way, and truly went above and beyond to make everything happen. We’re incredibly grateful for their hard work, patience, and commitment!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jess - Lettings, Howkins and Harrison Rugby

Thank you so much to Jess in the lettings team at the Rugby Branch Howkins and Harrison..Jess has consistently go over and above. She has helped with personalised support, visits, viewings, and with organising the setup of the part management of our rental property portfolio. Jess has outstanding organisational and communication skills and always does her job with a smile and a positive mindset, even when dealing with the occasionally difficult aspects of the job. Thank you very much Jess!

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, very helpful staff, an absolute pleasure from start to finish. Made what is usually a very stressful process much easier.

May 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very Helpful

I rent a property through Howkins and my electric had tripped so I called the office at 5.30pm and Drew answered he was only person left in the office.He was so helpful and took his time to provide me instructions with what to do so I can get the electrics back up and running.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Through all my time with Hawkins &…

Through all my time with Hawkins & Harrison my experience with them has been great. All the personal has been very responsive and gave me the best solutions they could. On my last days with them Kelly Petterwood has been amazing trying to close the contract in a really sort notice. She has been kind and understanding with all my needs and busy program.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience.

We had a wonderful experience with Howkins & Harrison in renting our new house. Jessica Hunt, who helped us, was friendly, efficient, and helpful throughout the entire process. Communication was excellent, and everything has gone successfully. Thank you for your professionalism!

April 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look