I have contacted Howly twice with different issues and both times the experience was positive. First I got help with my laptop freezing during software updates. The expert guided me through diagnostic... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I needed help turning off notifications from several apps at once because they were overwhelming. The expert not only showed me the menu where I could manage them all together but also explained how t... See more
Company replied
Years of family photos were scattered across devices and external drives. The expert helped me choose one cloud service, set a folder structure, and create a migration plan that avoided duplicates. Th... See more
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Streaming apps on my TV buffered constantly even though the internet speed looked fine. The expert helped me adjust DNS, cleared the app cache, and updated the TV firmware. They also recommended a sim... See more
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Company details
- #23 of 30 best companies in Information Service
- #1 of 2 best companies in Computer Consultant
- #13 of 14 best companies in Consultant
About Howly
Written by the company
Howly is a platform that connects you with verified experts in various fields.
Our professionals are here to provide reliable solutions to your everyday problems.
💻 24/7 Tech Support: Experts available day or night, whenever you need help.
⚡ Quick Solutions: Get connected to a tech specialist in minutes for instant assistance.
🔄 Unlimited Consultations: Solve unlimited issues under one subscription – ask us anything, anytime.
Every day we do our best to keep you satisfied with our service.
For any questions or assistance, don't hesitate to contact our customer support team at support@howly.com
Contact info
United States
- 1 (833) 784-4045
- help@howly.com
- howly.com
4.2
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple IT Support
I was asking simple, basic questions to get quick answers. The customer agent responded quickly to my questions. Hence, I have qiven 5 star rating.
Future testing will give me over time how well they do compared to me asking Ai to solve issues.
February 27, 2026
Unprompted review
Reply from Howly
Hello Chettan,
Thank you for your feedback! We are glad to hear that you received quick and clear answers to your questions. Providing simple and responsive support is very important to us. We truly appreciate your 5 star rating and your thoughtful comments.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
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Beware - can’t cancel payments
Update - refunded him his subscription now (as credits paid to his account) but I will leave this review until I have had confirmation that any subscription has been cancelled and his personal and payment details deleted.
I have just come across this company as they have been taking money from my father’s account and he has not knowingly instructed them to do so. I contacted them after last payment and got an automated response to say subscription has been cancelled but it has not. They are obviously preying on vulnerable customers.
February 13, 2026
Unprompted review
Reply from Howly
Hello,
Thank you for bringing this to our attention. We take concerns about unexpected charges seriously and would like to look into the matter.
Kindly provide the email associated with the account and any additional information that may help us review the billing history and cancellation request.
Best regards,
Tom, Howly Support
billing@howly.com or +1 833 784 4045
Daria supported me very well
Daria supported me very well.
It's not her fault that the system is an exploitation, because that the library would be automatically send from my old kindle to the new one, this could have been described easily by Amazon in the directions for use.
Therefor I'll immediatly resign from howly support.
February 19, 2026
Unprompted review
Reply from Howly
Hello, Edith!
We appreciate your feedback and are pleased that our team assisted you effectively.
Please note that we operate independently and are not connected with Amazon or any other company. We focus on offering professional support and guidance for technical concerns.
Should you ever need assistance again, we’ll be ready to support you.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
A good girl guide in an unfriendly world.
Tracy guided me through the thoroughly unsatisfactory John Lewis website, they will do anything to prevent your speaking to a human being. She was on the ball and speedy with it.
I now feel much better even if it all comes to nought.
February 12, 2026
Unprompted review
Reply from Howly
Hello Martin,
Thank you for your feedback! We’re glad to hear you felt supported and guided through the process. Providing attentive and responsive assistance is very important to us, and we truly appreciate you taking the time to share your experience.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
Good expérience, but...
Good expérience. With the limit of , finally, no success.
December 12, 2025
Unprompted review
Reply from Howly
Hello Yves,
Thank you for your feedback! We’re glad you had a good experience overall, though we’re sorry to hear it did not fully meet your expectations. Your opinion matters to us, and we continuously work to balance quality service with fair policies while improving the overall experience. We would truly appreciate the opportunity to review your case and work on resolving the issue. Please contact us directly so we can assist you further.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
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He was great and helpful
He was great and helpful. Hopefully our issues will resolve with TikTok.
February 11, 2026
Unprompted review
Reply from Howly
Hello Nick,
Thank you for your feedback! We’re glad to hear you found the assistance helpful and supportive. Providing clear and reliable help is our priority, and we truly appreciate you sharing your experience with us.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
Elia was at the topof expectations
Elia was at the topof expectations! even far above them. we solved my problem in a quick and professional time.
thank you very much.
Axel
February 8, 2026
Unprompted review
Reply from Howly
Hello, Axel!
Thank you for sharing your experience. We are glad to hear that the issue was resolved quickly and handled in a professional way. Our team aims to provide clear and effective support every time.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
Fast solution that actually works
I didn’t expect online support to be this effective. I described my issue in just a few sentences, without going into technical details, and the expert immediately understood what was wrong. The response felt thoughtful, not automated. The solution worked on the very first try, and I didn’t have to go back and forth or ask follow-up questions. That level of accuracy really impressed me.
February 6, 2026
Reply from Howly
Hello Margaret,
Thank you for your feedback! We’re glad the solution worked right away and that the guidance felt thoughtful and accurate. It’s great to hear everything was resolved without back and forth. We truly appreciate you sharing your experience.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
The operative was patient and undaunted…
The operative was patient and undaunted by setbacks during his efforts to resolve my issues. He came up with a solution to my issues and sorted then out to my immense relief
February 2, 2026
Unprompted review
Reply from Howly
Hello!
Thank you for sharing your experience. We are glad to hear that the support was patient and persistent throughout the process. Our team focuses on staying engaged until a workable solution is found.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
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Howlyf*ck
WTF
(PRIMA CHE MI DICIATE CHE LE INFO ERANO SCRITTE E LE HO ACCETTATE: IO NON HO MAI ACCETTATO NULLA, MI SONO TROVATA A CHATTARE CON TOM E L'ALTRO LLM CHE PROBABILMENTE SCRIVE ANCHE LE RECENSIONI CHE HO VISTO QUI, PAGLIACCI)
I ended up on this site without knowing what it was and without ever asking or looking for it. I was looking for a solution regarding an order on the SHEIN website, which after several attempts sent me to a page where I was asked for ONE EURO (refundable according to them) to be helped by an expert (NOT A CHATBOT, A REAL PERSON). Forced to compromise and pay that euro, having no other option if I wanted to receive the Shein package, I agreed. I found myself chatting with the artificial intelligence that insisted on calling itself a real expert, not a bot, and within a minute I received a notification from my bank: THIRTY-NINE EUROS DEDUCTIBLE FROM ACCOUNT. Without any request and therefore no consent from me. Then... pay for what? I have ChatGPT for free on my phone, and these scams are punishable by law even if you're based in Cyprus. I'M WRITING HERE BECAUSE I CAN'T CONTACT ANYONE REALLY, AND I DON'T TRUST A CHATBOT THAT TELL ME THEY'VE SENT ME A REFUND. Should I ask God directly how to talk to a howly human?
HOWLYSHIT.
If someone can send me an email where I can ask for help from a real expert, now that I've had a month's subscription to this nonsense.
January 31, 2026
Unprompted review
Reply from Howly
Hello Vale,
Thank you for sharing your experience. We understand how frustrating it can be when the service and charges don’t align with what you expected, especially when you were seeking quick help for a specific issue. Your feedback is important to us and is reviewed carefully.
We encourage you to contact us directly so we can look into your situation in detail and assist you properly. You can reach us by email at support@howly.com or by phone at +44 7479 270294. Our team is available to review your case and provide clear next steps.
Best,
Anne, Howly Support
support@howly.com or +44 7479 270294
Elijah C was a great help.
Elijah C was a great help. He told me what I needed to do. Very simple and easy instructions. Didn't give me any run around or impossible tasks. Very easy instructions. Nice to have someone on the other side that is helpful and not confusing. Thanks Elijah C. Danita Bennett
January 30, 2026
Unprompted review
Reply from Howly
Hello Danita,
Thank you for your wonderful feedback! We are so pleased to hear that Elijah C provided clear, simple, and easy instructions that were genuinely helpful without any confusion or run‑around.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Tom, Howly Support
support@howly.com or +1 833 784 4045
Enter the How;y website at your peril
Enter the How;y website at your peril! My experience is as follows: I inquired about one UK tel nbr (john Lewis). I was charged £1 by PayPay/Howly which I thought was reasonable. Fortunately i checked my bank account and found Howly had also chsrged me £24 had set up a direct debit for £24 per month (repeat: per month!). I managed to cancel the direct debit and requested they refund me £24. Howly refunded me the £1 only. PayPal weren't interested my claim and upheld the payment so Howly refused the refund. My bank (Lloyd's) also not interested.
Naturally I will never use PayPal nor How;y again and Lloyd's is my list to change banks immediately they close our local branch.
I'm angry with myself for being so easily duped by scam artists Howly but take it as a lesson learned. Thankfully I only got scammed for £24 and was quick enough to cancel the direct debit which they set up without my knowledge. I understand Howly is based in Cyprus so out of reach for me to knock on their door.
You've been warned.
January 12, 2026
Unprompted review
Reply from Howly
Hello,
Thank you for sharing your feedback. We understand how unsettling this experience may feel and would like to review it carefully.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Tom, Howly Support
billing@howly.com or +44 7479 270294
e xcelent and very understanding i…
e xcelent and very understanding i couldnt have asked for better guidance
January 27, 2026
Unprompted review
Reply from Howly
Hello Marian,
Thank you for your heartfelt and enthusiastic feedback! We are truly honored to hear that you found our guidance excellent, very understanding, and exactly what you needed.
We deeply appreciate your kind words and are always here to provide the same supportive and clear assistance whenever you need it.
Best,
Tom, Howly Support
support@howly.com or +44 7700 174689
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Excellent
Excellent. I wasn’t getting any help with my issue until I contacted you
Very helpful
January 27, 2026
Unprompted review
Reply from Howly
Hello Paula,
Thank you for your feedback! We’re happy to hear that you finally received the help you needed and that the experience was excellent. Providing clear and effective assistance when it matters most is important to us, and we’re glad we could support you.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
we can solve our troubles w your help
the advisor was very nice and solved my problem shortly
January 23, 2026
Unprompted review
Reply from Howly
Hello Guido,
Thank you for your feedback! We’re glad to hear you received friendly and efficient help and that your issue was resolved quickly. Supporting you until everything is sorted out is important to us, and we appreciate you taking the time to share this experience.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
My issue was eventually sorted so a…
My issue was eventually sorted so a happy bunny.
HAL 9000 did a great job.
January 24, 2026
Unprompted review
Reply from Howly
Hello, John!
We appreciate you sharing your experience. It is good to know that the issue was sorted and everything worked out in the end.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
Much more efficient
After using this service, I realised how much time I usually waste trying to fix things alone. This is simply more efficient.
January 21, 2026
Unprompted review
Reply from Howly
Hello Carrie,
Thank you for your feedback! We’re glad to hear the experience felt more efficient and helped you save time compared to handling things alone. Providing clear guidance that makes problem solving faster and less stressful is exactly what we aim for.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
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Howly is a FRAUD
Howly is a FRAUD! They say they will provide contact information for another company for just $1. Then they charge $38 for their monthly fee without notifying you before doing so. They did not provide what I requested, but charged me $39 and would not refund the amount when I contacted them the same day. AVOID, these people are crooks.
January 22, 2026
Unprompted review
Reply from Howly
Hello Lew,
Thank you for sharing your feedback. We understand how unexpected charges can be frustrating. Please note that subscription details, including trial periods and renewal terms, are outlined in the subscription agreement. We encourage you to reach out to our billing team directly at billing@howly.com or +1 833 784 4045 so we can review your case and assist you further. Your satisfaction is important to us, and we're here to help resolve any issues.
Best,
Tom, Howly Billing Support
billing@howly.com or +1 833 784 4045
Saves a lot of time
It’s very convenient to get reliable help without searching through endless articles and videos.
January 24, 2026
Reply from Howly
Hello Gary,
Thank you for your feedback! We’re glad to hear the experience saved you time and felt convenient. Providing reliable help without the need to search through endless articles or videos is exactly what we aim for, and it’s great to know it made things easier for you.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
The company is very informational and…
The company is very informational and helpful as a resource. I have used the company for3 different times, I have found the company to be a GREAT resource.
January 23, 2026
Unprompted review
Reply from Howly
Hello Van Evans Jr,
Thank you for your wonderful and encouraging feedback! We are truly honored to be a very informational and helpful resource for you across multiple uses, and we are thrilled to hear that you consider our company a great resource.
We deeply appreciate your continued trust and are always here to support your needs. If you ever have questions in the future, please don’t hesitate to reach out.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
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