Service well below expectation. We have ordered the Gin a few times through the website but on this occasion the service has been well below expectations. It was supposed to be a Christmas present... See more
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See what reviewers are saying
A friend in Rye introduced me to this wonderful Hoxton Tropical Coconut & Grapefruit Gin The flavour is like no other I’ve tasted before the flavours just jump around in the mouth, after this I we... See more
I ordered a bottle of whisky and thought it was odd when I didn’t receive an email confirmation! Luckily I took a screengrab but I have tried emailing, messaging on Instagram & Facebook & ringing but... See more
I have been drinking gin since the mid-80s and have graduated from the commonplace to the more refined. At one time I had 12 different bottles in my cupboard. My preference is for spicy and citrussy... See more
Company replied
Company details
Written by the company
Premium Spirits With Attitude.
Contact info
2-4 Holywell Ln, EC2A 3ET, London, United Kingdom
- 020 3892 6780
- hoxton@hoxtonspirits.com
- hoxtonspirits.com
3.5
Average
76 reviews
Hasn’t replied to negative reviews
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brilliant !!
Been looking forward to ordering some Hoxton Gin for a while now and finally got round to it a few days before my wife’s birthday party at home.
Fantastic service and didn’t disappoint a great experience all round ,,,thank you !!!
June 7, 2023
Unprompted review
Reply from Hoxton Spirits
Hi John! Thanks for your comments! We love the thought of someone enjoying Hoxton at their birthday party! It's what we make it for! We look forward to your wife's next birthday!! :D Thank you
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Absolutely outstanding customer service
Absolutely outstanding customer service. The courier company delivered my parcel to a wrong address and was supposed to take 10 days to investigate their error, which meant I was going to be left with no gift for my friend. Hoxton went above and beyond and shipped another bottle free of charge the very same day. My friend swears it's the best gin she's ever tried and I'll take her word for it.
June 8, 2023
Unprompted review
Reply from Hoxton Spirits
Hi Jellyfish! Glad that we resolved your issue to your satisfaction! Would love to know if you took the plunge and tried it with your friend!? She seems pretty switched on. Thank you for leaving your kind words.
Hoxton turned my head
I went off rum for years but then I tried the Hoxton Banana Rum mixed with Ginger Beer (as they recommend) and wow! Not sickly, not overpowering. I thought the banana would taste synthetic like those foam banana sweets. But no! Pleasantly surprised. Now I need to refrain from buying 5 more..
April 5, 2023
Unprompted review
Reply from Hoxton Spirits
Hi Genevieve! Fair to say our rum is pretty unique right!? We throw fresh and dried bananas into our rum to mascerate and bring that real fruity flavour you loved so much! How about a little deal... you buy five and we'll send you six!
Lovely gins - Highly recommended
Some delightful gins that can be enjoyed anywhere but especially nice on a sunny day in the garden. Packed full of flavour and thoroughly refreshing.
March 1, 2023
Unprompted review
Reply from Hoxton Spirits
Hi Bruce! Delighted you enjoy our gins. If you like one in the garden... it's probably worth having a gander at our London Spritz. It's nearly summer!
Absolutely fantabulous spirits from…
Absolutely fantabulous spirits from this company. Couldn’t be easier to order and delivery was a couple of days later. No issues which was great as I’d run out 🤣🤣
March 27, 2023
Unprompted review
Reply from Hoxton Spirits
Thank goodness you're restocked! haha We were starting to worry! Thank you for your lovely review, Julie :)
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Very poor customer service
Really poor customer service from Hoxton Spirits. I was looking forward to trying one of their gins and placed my order on 23rd March. Firstly I never received confirmation of my order. Secondly I had to chase twice to find out what has happened to my order. Thirdly most other companies would send out a replacement once it was clear that the courier had lost the item, but not Hoxton Spirits, they did nothing of the sort.
So if their gin is anything like their customer service, then I’m glad not to have tried it.
April 3, 2023
Unprompted review
Reply from Hoxton Spirits
Hi Nickie, we're so sorry about this.
We were looking into the reason this item never made it to the courier's warehouse for despatch. Our indication is that it was not scanned by the collection driver. We would have shipped you a replacement, so I apologise that this was not offered sooner. I have issued you a full refund and we will ensure that the bottle you ordered does arrive and you can keep free of charge. Please accept our apologies for falling massively short on this occassion. Our customer's satisfaction is paramount to us so we take great disappointment and regret that you have not had the experience we typically strive for.
Kind regards,
Rob
Tried some of the range this week
Tried some of the range this week. A great brand with diversity on the range. each flavour oi love to be honest, they seem to have one for every day of the week .....
February 8, 2023
Unprompted review
Reply from Hoxton Spirits
Hiya Tim! Would love to know which your favourite was and which you'd recommend as your Friday Hoxton of the week! Thank you so much for your lovely review :)
Fantastic!
I bought the pink gin for my wife which she loved and the banana rum fit me which was scrumptious!
February 10, 2023
Unprompted review
Reply from Hoxton Spirits
Hey Jon! Thank you so much for your purchases! Great that you've both found a Hoxton for you! That's all we're trying to do!
All their products are great
All their products are great! Excellent quality- no hangover!:)
February 8, 2023
Unprompted review
Reply from Hoxton Spirits
haha. love this! a faultless drinking experience!! Glad you enjoyed them, Tracy :)
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Love Hoxton products
Love Hoxton products, superb tasting gin and rum with attractive packaging and bold, fresh branding. Great price point for the quality
February 6, 2023
Unprompted review
Reply from Hoxton Spirits
Hi FM. Chuffed that you enjoy our products! we've got something special coming next week... we think you're gonna love it. Keep an eye out! Thank you :)
Yummy drinks, great service
Really like the tropical gin but especially love the banana rum! Delivery was really fast and great communication too which is always a nice touch.
December 15, 2022
Unprompted review
Reply from Hoxton Spirits
Hey Annie! Glad you got your spirits, even more pleased that they arrived promptly for you! :) We love ya!
I hated Gin until I tried Hoxton…
I hated Gin until I tried Hoxton Original/Tropical.. The Rum is extremely tasty too 🙂
November 21, 2022
Unprompted review
Reply from Hoxton Spirits
Hey Joe! Thanks for your comments. We're absolutely made that you love our liquids!
Simply love all their products!
November 22, 2022
Unprompted review
Reply from Hoxton Spirits
Thanks Tracy! Now's a good time to keep an eye on us too!
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