Philip was very helpful with advice on which chess board, pieces and game to purchase for my son’s birthday and he was very happy with his gifts. Having discovered this company, I will definitely visi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous Backgammon set! 🤩Really pleased! We haven’t stopped playing daily yet!! 🤣 Very efficient service from Hoyles. Easy to order. Backgammon set arrived promptly. Great quality!
Company replied
Easy ordering, great communication on stages for delivery (which was accurate almost to the minute!) very well packaged and great value for money. At the time of purchase, the items I wanted could o... See more
Company replied
An excellent shop. We play a lot of games and I would recommend Hoyles to anyone who is looking to buy a game. I have been to the shop in person and ordered online. Ordering online was easy and des... See more
Company details
Written by the company
We’re an independent, family-run games shop in Oxford, proudly serving the community since 1997. Specializing in traditional games like chess, backgammon, mah jong, and go, we also offer an extensive selection of board games—from timeless classics to award-winning newcomers and niche, hard-to-find gems. Our collection includes puzzles, jigsaws, and playing cards, ensuring there’s something for every enthusiast.
Contact info
71 High Street, OX1 4BA, Oxford, United Kingdom
- 01865203244
- info@hoylesoxford.com
- hoylesoxford.com
4.9
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the Haiku poetry magnets
I ordered the Haiku poetry magnets. They arrived promptly and securely packaged (maybe a bit more tape than necessary?). Great product and sold out at a lot of places so I was really pleased to find it at Hoyle's which is a company I had not used before. They did not disappoint. The poetry set is bringing much joy.
December 18, 2025
Advertisement
Very straightforward transaction and…
Very straightforward transaction and information on purchase updated regularly.
December 21, 2025
Excellent Service
Excellent Service
Good Quality Items
Well Packaged
Arrived Next Day
Have Recommended to Friends & Family
Will Definitely Use Again
December 21, 2025
Hoyle saved Christmas!
Hoyle had the game in stock and saved Christmas (at least for me). Thank you!
I am glad I could buy it from a local shop at a fair price. Purchase done on line and game collected in person.
December 21, 2025
Advertisement
Board game. It was all okay but far too much…
It was all okay but far too much packaging.
December 6, 2025
Prompt delivery thanks you
December 10, 2025
The right size bagatelleballs were sent
The right size balls were sent for my bagatelle board
November 29, 2025
A wonderful experience with excellent…
A wonderful experience with excellent customer service. The items I ordered were fantastic and arrived promptly.
December 10, 2025
Advertisement
From start to finish had a great…
From start to finish had a great experience for my first order and very happy with my perfect chess set highly recommended you to all my family and friends .Jim Hynd
December 8, 2025
Playing cards arrived in good time.
December 8, 2025
Advertisement
Very fast delivery...good communication
November 28, 2025
Excellent service for Hoyles of Oxford
Hoyles of Oxford dealt with my order immediately and it was received by me in a few days. The quality of the backgammon set was excellent. This was the first time I had used this company and I couldn't have wished for a better service. We'll done.
November 27, 2025
Advertisement
Very good customer service
Very good customer service. The shop environment was lovely. I ordered a click & Collect. My order was ready for collection very quickly. Earlier than expected. Very good.
November 25, 2025
Excellent quality and excellent…
Excellent quality and excellent service. Thank you.
November 16, 2025
I had to remind them of my order and…
I had to remind them of my order and was informed it had been misplaced and that UPS was their new carrier.
November 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.