hpi check  Reviews 1,290

You have my car recorded as stolen from information from an insurance company. I purchased the car in 2015. It was stolen in 2015 and returnd to me a few weeks later. I have had it since then. Your records are not up to date. I recently tried to part exchange the vehicle but the car dealer wont accept my car as you still have recorded it as stolen. I have spoken you your offices to try and resolve the situation on 3 occassions but it has not been resolved.

So many errors in their HPi check reports. Selling my van, their records show a total write off. Checked it out and as I believed total rubbish from them. I couldn’t leave 0 stars otherwise I would. Read all the negative reviews on them. Also read their £30k terms and conditions full of get out clauses. happy for them to have my details but they won’t get in touch and they know why.

I asked them to discuss removal of inaccurate mileage records, they told me they can't talk to me unless I pay them first to talk (e.g. do a search), I then asked who regulates them, told by them they are not regulated in the UK - I wouldn't use this service if that is the case

Technically you should be free from legal liability with Hpi if no stolen or damaged/repaired status is currently shown but something I learned recently is that vehicles are removed from the 'stolen/Recovered' register after write-off, auction, repair and successful DVLA safety test pass/re-registration and unfortunately there's a two tier system at Hpi as my search showed no previous Category R and S status, (neither do the V5C logbooks), that I only discovered by chance when I clicked on a car finance email link, (received after 'comparing the market' for insurance quotes).

The agent who phoned me said that their Hpi search "Lit up like a Christmas tree" with alerts for both the original and current VRM's, (number plates), indicating that the ostensibly undamaged car had in fact been stolen, accident damaged, recovered, written off/insurance paid and then I subsequently found out from another history check elsewhere that my car had also been Cat S salvaged and sold twice at auction, even including both reports and sets of damage photos from 2018!

I eventually bought the car anyway once I'd satisfied myself that it was no longer a legal or moral liability but only after a week of back and forth confusion and questions to the oblivious seller and the additional report mentioned above via check car free, (checkcardetails as it appears on the bank statement), a link to whom I happened to click and try in frustration at being told by Hpi that the car was completely clean apart from some alerts on the current private plates which I assumed were a clerical error associating a written-off donor vehicle's damage with mine that appeared normal.

Finance "Company Hpi reports" apparently have a deeper level of history than the public are given access to and for that reason, they couldn't lend against my car since it was once registered as stolen/recovered so I just paid cash as originally intended but thought I'd quickly check the finance option beforehand to help with cash flow if I qualified.

In conclusion, unless you trust and value Hpi's £30,000 Buyer Protection Guarantee, (which btw, another reviewer has complained that they wouldn't honour in his particular case), my advice is to instead try to finance it and see what they say or use checkcarfree dot co dot uk as for £9.99 single and £19.99 for 5 they present a far more complete report, (at least in my case given its Cat R/S history), that Hpi didn't even mention, (presumably because the car is no longer a legal liability for them, only a financing or financial one if a subsequent buyer like me does their due diligence and finds its dodgy past from someone else!).

So whilst using Hpi alone I would have been 'legally' safe to buy the car, there are doubts about the structural condition now but at least I know to check it thoroughly for signs of reported structural damage/repair to verify them from 2018 when it was re-registered after write-off and two auctions as you'd never know looking at the bodywork which is in excellent shape for its age and mileage though it did strike me as a full respray when I first saw it, causing a healthy level of apparently justified suspicion!

Needless to say, I won't be using Hpi again after this headache unless they announce that in future they'll include the entire available vehicle history which was supposed to be the whole effing point!

(By the way, if you ever spend two hours composing something like this and it won't work when you click 'Submit', the page token or time out has simply expired and you need to refresh it, so always copy text to clipboard before clicking send, enter or submit. Sometimes if you're lucky, clicking backpage works to recover lost text but don't count on it).

Hpi don't honour their guarantee. Car shown as clear when i bought it later shown 11 months later as a Cat S write off. The date the car was written off by the insurance company was prior to my original clear HPi check. HPi refused to compensate me under their guarantee

Still the best in the market

HPI free valuation service is amazing.
I have been looking at purchasing a replacement vehicle for several months now the HPI free valuation is invaluable.
Many thanks.

Disgusting! As soon as I realised I was going to be charged £7.99 per month I emailed to cancel but the £7.99 came out anyway! Please note my contract is CANCELLED & I want my money back!!

The worst experience ever.
Used the service on a basic car check tried to read the report you can't because of all the a popups appears signing you up to Apple Music then critical information is hidden until you upgrade from £9.99 with an extra £4.99 absolute Con in my onion. that's my opinion only, unhappy customer!

Rubbish Can’t even log in with correct details

Kleopatra on the Web chat is rude and condescending. The report is a total waste of money and doesn’t provide the service the advertise on their site. Totally scammed out of £20. Lesson learnt.

We had a check done on a car which came back clear so we bought the car thinking it was ok.
We then found out when we came to sell it that the car had a salvage record (Cat U) against it. When we queried this with hpi check they just said "sorry for the inconvenience".
The moral of the story is if you want a *complete* HPI check then go elsewhere (and pay half the price)

Payed for 5 reviews and only got one . Can’t get back onto the site . £32 for one review rip off

Good service

Confusing site, difficult to use

Shocking service car comes up as written off but never been damaged in its life and the team just dont care of this mis information and don't care to investigate it.
Shocking, they have no interest whatsoever

How much a car is really worth before you go and buy it 🤔 💯👌👍

HPI claim to be the best, guarantee you against false or MISSING information. And yet they do not check if your car was previously sold as a salvage car. Not worth the paper it’s written on.

They charge me £9 but haven’t received any information,after emailing them just give me case number to contact customer service,customer service on website not active,completely,they just scammed my money

I would avoid using this companies services. We are a used motorcycle dealership and were using Selera HPI Check to check bikes before buying them into stock. We purchased a used motorbike that passed the HPI check. This bike was in fact a stolen bike and was seized by the police when advertised. It was on the Police National Database for stolen vehicles but not showing on the HPI check. We confirmed, in writing, after the bike was recovered by the police, that the HPI check was still showing as clear.

Mistakes happen. Technology doesn't always get it right. That's ok. We believed we were covered by the guarantee Solera offers. Which suposedly covers situations like this, up to £30,000.

We have tried to make a claim since April 24 and have been rudely pushed from pillar to post with not one department actioning our claim. The customer service is terrible. Account managers refusing to help and whole departments ignoring all efforts of our communication. It feels as if the multitude of people I have spoken with don't care for us or their job.