HPL Motors Reviews 

Alan made our car buying amazing no hard sales and so friendly and trustworthy. I have been telling everyone to come and get a car from Alan.
Couldn’t ask for a better car company or sales person. Go Alan you’re the best.

Great selection of cars. Allan was really supportive, allowed me to test out a couple of cars, no pressure to buy and then got every sorted really quickly. Very re-assuring, couldn’t have asked for better service!

Kyle was really helpful and super knowledgeable. He kept us up to date with information. Excellent service

Sara was really on the ball from when I sent my enquiry to collecting the car. No pressure sales, and left me on my own to think about things. Lot's of time and space given. Even sorted some bits on the car that I hadn't noticed before I collected it.

Great experience great service great staff appreciated camron kahn thanks for a great car and the test drive wife really happy

A deeply unsatisfactory experience characterised by persistent communication failures and a lack of basic professionalism.

Although Jason’s initial service was positive, everything that followed fell well below acceptable standards. After identifying an issue with the boot on the car I intended to purchase, Jason assured me he would investigate and call back. He didn’t. When I chased the next day, I was told he was on leave until Thursday. I then asked Jack to pick this up; he also promised a call back and didn’t deliver.

When I finally reached Jason on Thursday, he confirmed there was no issue with the boot. I immediately confirmed I wished to proceed with the purchase. Because he was working at another site, he said Jack would need to take the deposit. Jack called, attempted to process it, then said he was having difficulty and would call back. Again, he didn’t.

When I contacted the dealership on Friday, I was informed the car had been sold to someone else.

A complete breakdown in communication, accountability, and customer care. Unacceptable, and far below the standard any buyer should expect.

Me and my partner bought a car from Charlie beginning of the year and had a fabulous evening, so when it was time to get another one we knew were to go and it’s the best decision we made. We get go home we a great car we can love for a long time.

An excellent experience. Jason took us out for a test drive, explained everything to us.

He went through the purchase process, explaining additional items should I wish to purchase.

This was first class service and thanks to Jason for his professionalism

The process of buying my vehicle was great from start to finish. Allan was great from sales at The Wirral and the servicing team at Oldham were brilliant. Especially Niamh who can be relied on to resolve any issues quickly which removes the risk with a big purchase.

Tom was really friendly yet professional, handled all aspects of car purchase , part ex and taxation exceptionally well

5 stars! Mike provided excellent customer service throughout the purchase of my new car. He was friendly, professional, and extremely helpful. The whole process was straightforward and hassle-free. I would highly recommend him to anyone looking for a great car-buying experience. Thank you, Mike! ⭐⭐⭐⭐⭐

Attitude of all staff we came into contact with were very professional and did everything to make buying a pleasure.

Easy process, staff helpful

We had a great experience buying our car, and a lot of that was down to Charlie Heyes. He was really friendly, helpful, and made the whole process so easy from start to finish.

He answered all of our questions, kept us updated throughout, and made sure everything was sorted before we drove the car away. He even managed to pull a few strings to get the car serviced and fully checked within just 3 days, which was amazing and much quicker than we expected.

Nothing was too much trouble, and it was clear he genuinely wanted to make sure we were happy with everything. Thanks again, Charlie – we absolutely love the car and would definitely recommend speaking to him if you’re looking for a new car!

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I also had my little girl with me and she was so amazing and understanding. 4th time using HPL and will be a continued returning customer!

My experience was awful, booked an appointment as wanted to purchase a specific car, was not offered the opportunity to reserve on phone,,only to get there and find someone had just walked in and requested a test drive so they were taking them first which was very annoying as we had booked and arrived on time. They left us sitting there for half an hour with no update then sold the car under our nose.

My husband, myself and 2 Foster children went late on Saturday afternoon, about 4pm. We looked at a car, chatted to the salesman, who asked for £200 refundable deposit. He even wrote it on the paper...refundable but didn't give us a copy! On Monday, we changed our minds so rang them up to cancel( not even 48hrs had passed) but we were told, you'll lose your deposit. He then said it was in the terms of the agreement ! We didn't have a leg to stand on because they didn't give us any paperwork. We were naive to trust them. They wouldn't even meet us half way. HPL ...Honesty, Professionalism, Loyalty... failed on all 3, pity there was no empathy in there. £200, not even 2days! The most expensive car search ever. Feel free to message me.

What a fantastic experience I have had at HPL! I walked in with absolutely no idea what I was looking for as I last minute needed a car after having to hand back my company vehicle. I was lucky enough to be looked after by Kyle who has guided me through this experience with such ease! Thank you so much for making this process so easy whilst I’ve been dealing with the most stressful week of my life!

A team of genuinely nice people - something many car sales firms lack. Dealt with a couple of the team, primarily Adrian and had a fantastic experience. Adrian kept regular contact and ensured I was up to date with everything throughout. Down to the last day, he made a conscious effort to ensure this experience was as pleasant as possible while securing a car that exceeds my expectations. It’s clear the team are very particular about what stock they take on to ensure the quality remains a high standard for their clients. Thanks again!

Picked up our BMW today, Mike, our salesperson was really helpful, was able to answer all our questions and provide us with everything we needed, definitely would recommend HPL Motors