HPL Motors Reviews 

4,368
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 449 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently feel that the team is helpful, professional, and provides genuinely friendly service that makes buying pleasant. People appreciate the attentive staff, who patiently go above and beyond to ensure a smooth and hassle-free overall experience. However, some people mentioned difficulties, such as unresolved finance settlements after vehicle exchange or numerous issues with administrative paperwork and communication. A few others also felt that some vehicles presented issues, like unaddressed defects found after purchase, or misleading information about the car’s condition.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, friendly, and not pushy... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are professional, helpful, and... See more

Product

Reviewers mention ambiguous feedback about product, with many customers praising the immaculate presentation... See more

Customer service

Consumers find customer_service to be positive, highlighting professional and helpful staff who make the... See more

User experience

Customers had positive experiences with user_experience, describing the car-buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had terrific service from Alan ( HPL Bromborough) . Fantastic service, bought my car ,inside 10.minutes of arrival. I have known Alan for a good few years, nice to meet up with him again. I would hi... See more

Rated 5 out of 5 stars

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us.... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

Harvey was a very polite and helpful sales person that if he couldn't answer a question would find someone that could . The vehicle we bought exceeded all are expectations . Thanks. William


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(4,368)

460 reviews in the last 12 months

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Rated 1 out of 5 stars

Really poor customer care

Really poor customer care. Frequent confusion and misinformation from sales person Sara. Incorrect information given on vehicle servicing, keys and then was unable to meet customer contract with car maintenance contract twice. Really disappointing experience

May 5, 2026
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Rated 5 out of 5 stars

Highly recommend HPL and Daniel

Daniel was amazing.

He couldn't have been more helpful, knowledgeable and friendly throught the purchase of our second car from HPL.

Come to HPL and ask for Daniel. He was perfect.

Thank you

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service, beautiful car!

After searching for a particular model and specification, I recently purchased a vehicle from HPL Preston. From initially enquiring about the car, the service I received from Jason throughout the purchase and handover process has been absolutely amazing. Everything was explained to me in detail as this was my first electric purchase and I only ever received advice with no hard sell.

May 15, 2026
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Rated 5 out of 5 stars

First visit to the Stockport branch

First visit to the Stockport branch, very modern, lots of staff happy to help. I spoke with Matthew holt, he was easy to talk to and told me all about my car. Matthew made me feel at ease and reassured me that body work that needed doing would be done. 100% recommend speaking with Matthew when you can.

May 10, 2026
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Rated 5 out of 5 stars

Great service and purchase

Absolutely amazing service by Liam Griffiths and HPL motors Stockport. Since start to end was very transparent and clear communication and final car delivery of the car as committed in stunning condition. Loved it very much.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our experience

We enjoyed our experience, we wasnt mithered whilst selecting a car. Mike was the man when purchasing and when collecting he had made sure the car was in tip top shape we will 100% use HPL again. Shout out to Mike (and the free drinks 😂)

May 14, 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the service

I am very satisfied, so far, with the service from HPL. It’s great that they have a wide choice of cars. So far, the staff have been honest in their dealings with me.

May 14, 2026
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Rated 5 out of 5 stars

Great Customer Service

Andrew made the whole process nice and easy, I went in not having a clue what I wanted to buy and he was patient and gave me great guidance. Once I'd decided he explained the whole process thoroughly and kept me updated whilst I waited for my car to be ready. Would recommend.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I bought my car from Oldham HPL. Andrew hadfield helped me and nothing was too much trouble! He was great! He could answer any of my questions and was quick on the phone when I was enquiring. I will definitely be returning! Amazing service and absolutely love my new car! Thank you very much Andrew.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Jack at HPL Motors!

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the vehicle was fully prepped and ready for our arrival.

Throughout the process, Jack was incredibly attentive and patient. He gave us the space we needed to inspect the car thoroughly before guiding us through a test drive, where he was flexible enough to let us choose our own route.

The part-exchange process for our older, high-mileage vehicle was handled very fairly, and the team managed all the paperwork seamlessly. What impressed me most was Jack’s professionalism regarding the optional extras; although we declined the additional coverages, he was completely respectful of our decision. Thank you, Jack, for making this such a positive experience.

May 2, 2026
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Rated 5 out of 5 stars

Mike helped us out today with a quick…

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike to anyone who’s looking for a simple straight forward no BS experience.

May 10, 2026
Unprompted review

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