Home Repair Network Limited Reviews 

I have been fortunate enough to have Carolyn looking after my claim. She has been helpful, knowledgeable,professional and friendly. I have been kept informed all the way through. It's not just a job, the customer really matters. My claim is in safe and reliable hands. It is a pleasure to speak to her, and I know that if she says something will be done, it will. Thank you.

What a pleasure dealing with Nicola. Very friendly and willing to help. Great professionalism and an asset to her company

Nathan was Exceptional! From the minute he was my case handler right through to settlement he was absolutely brilliant. He understood the challanges with my particular case, he listened, he actioned and most importantly he continously kept me updated. Even when there was no update he'd call to say he'd just chased the 3rd party and if he hadn't heard by a certain time he'd chase again. He was also always one step ahead, once he'd heard back with the report he already booked the surveyor for me before informing me of the appointment. He always followed up with emails and kept me in the loop (sometimes just not knowing is more frustrating so this communication was really important to me). He was sympathetic, efficient and professional. Having a home disaster is always distressing but Nathan was a prime example of how insurance companies should be operating in this situation. I'll continue to use Aviva insurance and hope I never have to claim again but if I do I hope to get Nathan everytime. Someone give this man a raise :) Once again - Thank you Nathan!!!

Rebecca has been very thorough and helpful throughout. Made the process very easy - thank you

Very efficient service. And Beth helped me through the process in a very professional way. Highly recommended.

Beth has been a pleasure to deal with and I cannot fault her level of service; she has made a somewhat stressful situation a lot easier for me and I’m incredibly grateful for her hard work.

Thanks Beth!

Cheryl was fab! Communication was second to non, she was keeping us informed and didn’t fail to make sure we were happy with the work before the claim was closed!

In a tense moment, the team were empathetic, clear and quick on next steps and supported the very quick solutions and costings.

Responded quickly to my request. Friendly and efficient. Could not fault the service at all.

Very efficient service. Cheryl handled our claim, and she kept us fully informed and updated, even prompting us to follow up with the local repairer.

Excellent service received from Beth. She provided updates regularly and advised how best to proceed with the claim. It was a pleasure dealing with her.

Smooth and easy claim process for broken window pane via Aviva home insurance. Beth (the claims handler) was responsive and great to deal with. Thanks a lot.

Cheryl was very helpful and, importantly, communicated very well throughout the end to end process of dealing with our claim. Professional , thorough and kept to all process time promises. Made me feel relaxed about dealing with future claims if this is the sevice I'm going to get.

Terry

An excellent and super efficient service. Our claim was dealt with in a supportive and helpful manner - with a quick and easy settlement.
Thank you!

Cheryl was very helpful and, importantly, communicated very well throughout the process of dealing with our claim.

Beth was very helpful and (this is very important) communicated very well throughout the process of dealing with our claim. She also helped to ensure that our property was secured before the end of our working day.

I felt from the start that I was in good hands. The office staff communicated well and promptly and arranged everything very efficiently. The glazing company they engaged was professional, punctual and did a really good job. Thank you!

From the minute I spoke with Cheryl I felt reassured and I was right. My claim was dealt with quickly, professionally and by very friendly people. Thank you.

I am still awaiting a call back to see if my claim in late April for repairs to wind-damaged roof cladding will be accepted. The assessor came round promptly (within the week) and then there has been absolutely nothing, despite chasing. Wind and rain since then is making me deeply concerned the damage will get more extensive as time goes by and I can’t get a builder to repair the roof if I do not know the outcome of the claim. This is negligence.

Ref:HRNL094744
I have been liaising with Gemma Ford on behalf of my father who suffered upsetting damage to his home after a significant storm in November 2023. Her communication, reassurance and professionalism have been excellent at every stage of the process. Despite frustrating delays in being able to get quotes due to the huge workload of builders in the area, she has maintained regular contact and reassured me that we would get the issues sorted. Too often these days one is passed from pillar to post, trying desperately to speak to the same person twice. Having Gemma as our sole contact made a challenging situation as good as it could possibly be. Many many thanks Gemma - your high standards have been greatly appreciated.