I sent an email today, you can tell by the response it was skimmed over & not properly read! Sad, I love HCP but the staff are absolutely terrible.
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Daylight robbery with membership renewal. Initially in the counter they said it wont be automatically renewed but here they did and now they saying something like we need to cancel. But just like thei... See more
Went to the Tower of London this evening for the Poppy Fields event. Queuing system was chaotic, staff were disorganised and rude. Once inside was extremely underwhelming, had such high hopes for... See more
I love everything about the Tower of London, but holding a membership card does not give you 10% off purchases. We wanted to buy refreshments from a corner kiosk within the grounds. The prices board i... See more
Company details
Information provided by various external sources
Welcome to Historic Royal Palaces. Experience history where it happened as we bring our six palaces and their stories to life. Book your tickets online today.
Contact info
EC3N 4AB, London, United Kingdom
- hrp.org.uk
Dreadful service from an organisation I thought would be beyond reproach…
Dreadful service from an organisation I thought would be above reproach. 3 months ago we bought tickets to Kensington Palace for an exhibition. Travelling 100 miles eachway necesitated and overnight stay at a hotel and lots of other expense. We turned up at the allotted time to be told our tickets had been cancelled due to a private function - staff training. 8 phone calls and 8 promises of an escalation of the complaint had receieved precisiely no action whatsoever. Not even an apology let alone compensation. How can they just cancel tickets like that with no warning and on top of that their customer service is none extistant.
March 1, 2022
Unprompted review
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A thumbs up from me
I've been to the Tower of London twice in the last few years and would whole heartly recommend that people put aside a minimum of 4-5 hours to take all aspects of the Tower in. Today I had to cancel my next scheduled visit. Here's my email:
I phoned 033303206000 this morning when I had found out my train had been cancelled due to Storm Eunice. I was meant to be bringing my 7 years old nephew to London, as I had for his sister and brother (who loved knights school) in previous years when they were studying the Great Fire of London.
I was contacting the company to ask for our tickets for our Tower of London visit to be rescheduled until April 2022. He was so friendly and even though I had booked my tickets through Visit Britain and therefore could not address my request to reschedule, he was Googling the contact information I would need to contact Visit Britain easily.
I've ended the day being able to reschedule everything except our Mary Poppins theatre tickets.
I just wanted to say thank you to the man I spoke to for his kindness and warmth in such as short conversation.
So looking forward to being at the Tower in April 2022 with my sister and nephew.
February 18, 2022
Unprompted review
refunds for tixs due to covid exposure was not honored.
4 tixs for december 22 2021 were bought while in the USA to visit tower of London. one of the travellers came up with covid and was unable to travel. i requested a refund but as of yet have not been responded. i sent an email same day 22/12/2021 about getting refund on one of the 4 tix bought , but no acknowledgement yet .
December 27, 2021
Unprompted review
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