HSBC UK Reviews 

Premier onboarding team has been very helpful

I’ve been a business customer for over 25 years
First time I’ve asked to speak to a manager and was refused, when I said I would wait they said I couldn’t wait.
I put a complaint in saying I’d like a call back I’ve waited 7 days still no call back I’ve received a letter that is not relevant to my complaint and I’ve replied asking for the call back I’ve had a response saying I can go to the ombudsman this is a final response.
I think loyalty only works one way with this bank

This bank sucks. I have been warned. Bunch of absolutely clueless, rude and arrogant front desk reps in Cambridge branch. Get lost HSBC UK in Cambridge.

Michelle in 1 Centenary Square
The service was very attentive and efficient, and my issue was resolved quickly!

Harpreet at Telford branch helped me consolidate my debt and saved me money. I recommend HSBC for loans. Very happy with my service and I will come again in the future.

Michelle in 1 Centenary Square,Very nice !

I WILL MAKE IT MY DUTY TO TELL EVERY PERSON I MEET ON THIS EARTH HOW APALLING, UNCARING AND DOWN RIGHT USELESS YOU ARE AS A BANK.
IM 67 HAVE RUN MY OWN COMPANY FOR 41 YEARS SO I HAVE HAD LOTS OF DEALINGS WITH MANY INSTITUTIONS AND YOU ARE THE WORST BY A MARGIN THAT WE HAVE NOT GOT WORDS FOR YET.
YOU HAVE EXCELLED YOUR SELF THIS MORNING, AGAIN SO I WILL BE ON THE PHONE AGAIN TO YOU TODAY.
LAST TIME IT WAS FOR NEARLY 4 HOURS AND 7 DIFFERENT PEOPLE AND I GOT NO WHERE.
AAHHH, THE JOY OF DEALING WITH HSBC.
YOU DISGUST ME.
PEOPLE YOU HAVE BEEN WARNED.

BEWARE OF HSBC! A SHOCKING FAILURE IN CUSTOMER SERVICE AND FRAUD SUPPORT

I have never experienced such a dismissive and frustrating response from a bank, especially when dealing with a serious fraud issue.

My card was added to Apple Pay without my knowledge or consent and was subsequently used abroad and in multiple locations nowhere near where I live. This should have been treated as a serious security and fraud matter.
Instead, the response from HSBC was appalling.

The branch representative showed no interest in listening, understanding the situation, or offering meaningful support. The fraud service was equally frustrating, robotic, repetitive, and seemingly incapable of communicating internally. I had to explain the entire story over and over again to different members of staff, despite having already completed the necessary verification. Rather than sharing information internally and progressing the case, each person simply asked the same questions again. To them, my time and the seriousness of the situation were irrelevant.

When a customer is dealing with suspected card fraud, the last thing they should have to do is repeatedly convince their own bank that something is wrong.

Where is the communication? Where is the urgency? Where is the customer support?

This experience has completely undermined my confidence in HSBC. A bank should protect its customers and take fraud seriously. Shame on you HSBC UK!

8Have an IVA with Creditfix on the 25 July 2019 for 6 years and completed on the 06 May 2026 and ended and now Closed. during the 6 years john Lewis was one of creditors on my IVA but then john Lewis then passed the Debt what I owe them unto HSBC Bank. Now during that time I have being making all my monthly payments to Creditfix as they are the one who is dealing with all my creditors on my IVA i have stick to my arguments make all my payments on time until the end of this year when it comes to an end and then Closed and then received my Completion Certificate from Creditfix. then a month i was on ClearScore check my credit report and noticed that HSBC has contacted Equifax credit reference angcey and told them that i have missed 5 payment and one of them was recently in January of this year so contact Creditfix regarding this and got back an reply saying that they have contacted HSBC there relevant department and told them that my IVA has ended and Closed and that they needed to Update it at there End. Then got an email from Equifax credit reference angcey saying that they have checked my ClearScore credit report online and I have 2 account with HSBC as an my ClearScore credit report i see another account which claim to be a Store card which i don't even have any account with HSBC bank or Store card only the one account which was from my IVA which has ended and finished Closed. So this HSBC Bank is trying to get money from me which i don't owe them anything or have any of there credit store card since my IVA has finish i have not even applied for anything from them So this bank is a Criminal so I would like to ask HSBC which other account i have with you??????????? apart from the one which was on my IVA which has ended and finished and closed from Creditfix and why haven't you when Creditfix contacted you and told you that my IVA is ended and finished and Closed and that you need to Update at your end you have not and have not contacted Equifax credit angcey and told them?????????????? because you are thife and lair i have my IVA Completion Certificate and on it there is Only 1 account on there that I had with you then this bank cannot be trusted and I would Never Never Never recommend this bank to anyone and on my IVA Completion Certificate you have been paid by Creditfix as it's on there i hope that i have got your attention because you are a criminal bank i just want people to be aware of this bank

Great service from Alison during premier onboarding call. Very clear and helpful.

Brilliant experience at HSBC Llandrindod Well today, swiftly solved both my concerns with kindness, support and professionalism, can’t praise Naveen more highly… all the staff were excellent. Thank You.

Megan is really welcoming and clear explaining the products. thank you Megan 😊

ABSOLUTELY AMAZING CUSTOMER SERVICE!! Teresa dealt with my issue and was extremely friendly and supportive and highly recommend to see her if having any concern regarding anything. TOP CLASS SERVICE Teresa!!

Thank you so much Ruth for her excellent and exemplary service and assistance. I went to 5 HSBC branches in the past three days - I have to say she is the BEST EVER BANKER I had.

It was every helpfull

After querying our premier account entitlement we were told we did not qualify any longer. However after you checked our account we were told we still qualified so good result

Reliable and robust banking profile - large network and international scope

Called Support ( HSBC UK)to verify a recurring payment setup that did not go through, and explained that my phone just broke down and was currently using an older phone that could not install the Bank App - Guess what the security question was? Can you tell me where the payment you received yesterday came from? ......... Unbelievable. (did not pass security - call ended)

Recently took advantage of the generous current account switch offer and signed up to a premier account. Process was smooth and bonus was paid as promised. I’m pleased !

Meenu from Bournemouth Town Centre branch was extremely helpful and she solved my account opening issue and I am very much happy about the excellent service by her