HSL Chairs - Bristol Reviews 

64
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TrustScore 5 out of 5

4.8

4-5 Concorde Drive, off Greystoke Avenue, BS10 6PZ Bristol, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The staff at the showroom were very helpful. nothing was too much trouble. Whatever questions I had were answered well, no one worried if they had been asked the same question time and time ag... See more

Rated 5 out of 5 stars

Craig proved to be very pleasant, knowledgeable and helpful, without rushing us to any decisions. Very pleased with his help in obtaining a discount to the final bill. We look forward to receiving ou... See more

Rated 5 out of 5 stars

Your representative was very helpful, advising us on the most suitable sofas for our needs. Nothing was too much trouble and we didn’t feel rushed.

Rated 5 out of 5 stars

We visited the HSL showroom in Bristol on Saturday and were greeted by a very pleasant and friendly lady called Hannah. Hannah was kind and efficient, her product knowledge was excellent. We tried a... See more


Company details

  1. Furniture Store
  2. also in
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Mobility Equipment Supplier

About HSL Chairs - Bristol

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 4-5 Concorde Drive, off Greystoke Avenue, BS10 6PZ, Bristol, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

4,398 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service, Great Advice, Great Quality.

Very helpful and knowledgeable advice from Hannah with no pressure and an emphasis on allowing us to take as much time as we needed. We haven't taken delivery yet but confident chair will be of the same quality as the showroom. Unfortunately the exact chair we wanted, which was on offer was not in stock so had to go for a custom build which was more expensive and a longer delivery time.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

The staff were the best

The staff were the best they knew details of what they were selling.They gave us their fukk atention and were in no way pushing to sell, Nothing was too much trouble for them.
Thank you

April 7, 2026
Rated 5 out of 5 stars

Friendly staff

The two members of staff were very helpful. They were able to give my mum time to try different chairs and leaving us time to talk about which one was the best fit for. There was no pressure to buy although we did find the perfect chair for her needs.

March 27, 2026
Rated 5 out of 5 stars

Excellent customer service

We were made to feel welcome from the moment that we entered HSL. Carla listened attentively to us as we explained the requirements of a chair that my wife wanted for our lounge. Carla showed us several chairs that my wife sat in before making a decision on a Glenmore chair. Carla showed us the booklets containing materials and put my wife under no pressure. The costs of the chair were explained as was the care kit and warranty that we took out. We have had a riser recliner that we bought from HSL in Plymouth about 16 years ago and which still works perfectly so HSL was a natural choice again when seeking a chair to assist my wife's intermittent back problems.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Bristol store with my son…

I visited the Bristol store with my son in January as I was considering purchasing an adjustable bed due to having fractured vertebrae and was finding it difficult sleeping in my bed.
We were greeted by a lovely lady called Carla. She was very understanding and helpful.
After all of her help I purchased a new 4ft adjustable bed and now I have received it I cannot thank her enough, the delivery was very good and on time and after a few nights getting used to it and adjusting it to suit me I am now sleeping a lot better.
Thank you very much all of you.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Thank you to the lovely Hannah for a comfortable stress free experience…. So looking forward to delivery of my new chair. Julia and Helen

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, kind and patient service

Took my elderly parents to buy chairs. Julie at the Westbury branch was incredibly kind and patient. There was no hard sell, she just quietly showed us the range of chairs in the style they wanted and made really helpful suggestions. My parents were really happy with their final choice. Would highly recommend this branch for the professional and thoughtful staff.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Attention and knowledge.

The attention and knowledge of the sales staff meant I was able to try several recliners, Carla knew which chairs would and wouldn’t suit or fit me, explaining too, how my feet and leg position showed this.

Because she took time with me , my husband had time to browse and we actually bought a three seater reclining sofa,that fits perfectly, so we can sit side by side and hold hands !

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

A great sales experience

Julie D . Was spot on. She showed me what she thought would be my ideal arm chair. After trying most of the chairs in the shop I finally settled on the first one. I came to HSL after looking at several of the mainstream stores without sucess. I needed something a little more adjustable to accomodate my back aches. After sitting in it for about 30 minutes with cup of coffee the ache had gone. The following day I caĺled in and changed the material colour. There was no problem at all. A different lady but everything was sorted.
Service could not have been better.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent in every way

Excellent in every way. Julie in the shop spent plenty of time explaining all the options and was not trying to push us into any of them. She then followed things up on the phone prior to delivery. The delivery was on time by 2 very helpful men from the delivery company. They too spent plenty of time showing us how to work the chairs. I wish all our purchases went like this.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Went into southmead Bristol shop with…

Went into southmead Bristol shop with my mum,just for a look, there was no hard sale. She was made to feel comfortable by the assistant Cara answered all her questions about lift and rise chairs as she tried several chairs. As a result she brought one. I would recommend this shop for the verity of chairs and furniture, Also for cara who was very good with my elderly mum..Also she made a cracking cup of tea.

September 27, 2025
Unprompted review

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