HSL Chairs - Chester Reviews 59

The friendliness and professionalism of the staff, and of course the chairs. I went in looking for a stressless recliner and bought a Himolla instead.

good service from David and Fallon - In particular David went extra mile to find me the chair I wanted with delivery within a few days.
This was important to me as other stores I tried gave me 10 weeks delivery
so many furniture outlets don’t carry stock to reduce working capital however many buyers like myself don’t want to wait forever for furniture we have chosen - this time you win because you had the stock - well done

Delivery was on time, Chris and Terry were very efficient and friendly, told us how long assembly would take, and left all furniture in place. All packaging was removed. The furniture is comfortable solid and well made, we are delighted with our new furniture!

Very helpful staff.

Terrible company, management was terrible and stuck up.

Great assistance at shop. Purchase delivered ahead of expected time. Reasonable pricing for quality of purchase. Efficient delivery and set up.

Although I had a long wait for the delivery to the warehouse I was informed every step of the way. Margaret the sales assistant was extremely helpful and pleasant. Margaret phoned me about the delay and also when delivery was imminent. A message from delivery gave me a time slot & then gave me a within the half hour delivery time. The delivery guys were efficient, polite & friendly . Job well done ✅ P.S absolutely love my Stressless chair !

Excellent, friendly and considerate service. A very kind and patient staff.

Excellent service from the Chester store. Chair was delivered before the estimated date and was put together quickly and efficiently by Ian & Paul, the delivery team.

Paul D & Jon were efficient and helpful with my delivery. Thank you.

Great expereance Margaret was wonderful helped when needed

Jack was excellent. We didn't feel rushed. Let us take our time in choosing our furniture. Delivery was also excellent 👌

My chair arrived today .
The delivery men Ian & Paul were exceptional they did everything possible to make me feel comfortable . Very polite & lovely gentlemen A1 service .

The experience was completely relaxing and stress less. The Salesman Jack was extremely helpful and nothing was too much trouble.No pressure at all.

Very good service, we went to the Chester branch. We dealt with the manger and someone who was training. After deciding which we were having, we then went home to make sure it would all fit.
We returned the next day to confirm each had a coffee and a good sit around to make sure everything was as we like.
At no time did we fell rushed.

The store is very inviting and the room layouts with the sofas and chairs are inspirational. The staff were very friendly and helpful. Jo was our Comfort Specialist and was knowledgeable and enthusiastic about the company. A cup of coffee is a lovely touch as choosing the right chairs and sofas and upholstery is not a quick process! The range of furniture HSL offers is really good - and surprising if I’m being honest! The brands they have at the store were another surprise- in a good way. All in all a very nice experience.

Delivery arrived before 11 am, with a telephone call giving me an ETA of 20 minutes. The delivery men were Craig and Jed. They helped move a heavy easy chair out of the way for the new fireside chair, which I'm very pleased with. Very smart and comfortable.

We dropped into HSL on the way to DFS and we ended up buying a sofa there at HSL . Linda from the Chester store helped us. She was extremely knowledgeable, very helpful, not at all pushy but available and a delight to be served by. She is a credit to your company and we may well be back to order some more sofas very soon.

Lee & Carl F delivered our new purchase to St Asaph efficiently and on time. Many thanks