Debbie @Dewsbury HSL found me the perfect chair today. Welcomed myself & family at the door & was so patient helping me choose a chair that was comfortable & able to help with mobility problems. We we... See more
Location
Switch location33 Bradford Road, WF13 2DU Dewsbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the dewsbury store with my 86 yr old mum the staff in there was fantastic from start to finish ,.the lady that served us was so kind friendly & polite& gave us great infomation ,.we bought... See more
Debbie & billy from dewsbury came out to my nans home. They arrived on time exactly as stated. They were thorough, kind, patient and ready to answer any questions we had in order to get the items best... See more
All staff my mum met were very polite, friendly, efficient and couldn’t have done any more to help her with her new bed. The staff at Dewsbury store very fantastic and the delivery men Lee and Thomas... See more
Company details
About HSL Chairs - Dewsbury
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
33 Bradford Road, WF13 2DU, Dewsbury, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We visited the dewsbury store with my…
We visited the dewsbury store with my 86 yr old mum the staff in there was fantastic from start to finish ,.the lady that served us was so kind friendly & polite& gave us great infomation ,.we bought a reciner from the lsdy that served us & again thankyou so much.i would definatly recomend this shop they are amazing.
Debbie @Dewsbury HSL found me the…
Debbie @Dewsbury HSL found me the perfect chair today. Welcomed myself & family at the door & was so patient helping me choose a chair that was comfortable & able to help with mobility problems. We were offered tea or coffee and couldn’t have been looked after better . Thank You Debbie
Speedy personal service
Speedy personal service. Good communication and lovely product 👏👏
An overall great service
Debbie & billy from dewsbury came out to my nans home. They arrived on time exactly as stated. They were thorough, kind, patient and ready to answer any questions we had in order to get the items best suited to us. They weren’t pushy or eager for us to buy but informative and offered another visit at a later date if we required. Can’t fault the whole service and would highly recommend
Great customer experience for my mum
All staff my mum met were very polite, friendly, efficient and couldn’t have done any more to help her with her new bed. The staff at Dewsbury store very fantastic and the delivery men Lee and Thomas were so helpful on the day.
Fantastic service
Fantastic service. Debra and Billy did a home visit to my elderly uncle. They were brilliant. Kind and patient with good advice. I definitely recommend this company.
Excellent service
Well done everyone.Thanks.
Great.Choice,service,assistance all rolled into one to make everything so easy.There was also the bonus of the lovely Diane who was so patient and helpful in a way not so often experienced these days.Well done !!
Great Delivery
Carl and Numan were really helpfull in delivering our furniture and 5 stars for customer service
Probably the best customer service from…
Probably the best customer service from shop to delivery I have had for a very long time . It was refreshing to see that they truly care and deliver .
The store was very welcoming and…
The store was very welcoming and friendly.. really listened to what we need for my 93 old uncle .. absolutely fantastic delivery and so helpful . We were so grateful to Alex and Numan for helping me move some furniture around and into the garage still being respectful of the property and making solution to our
Dewsbury Shop
We went to the Dewsbury shop yesterday. This was recommended by a friend. We needed a bed for my husband who has Parkinsons. Charlotte couldn't have been more personable and very helpful. She listened to his needs and helped him. Other staff were pleasant. No pressure to buy which was nice. We did buy the bed . Really pleased with service and quality.
Excellent product and service
I was made very welcome by the two members of staff at the Dewsbury branch. I enquired about the Stressless range of reclining chairs and Debra patiently explained the models available, the types of leather covering and their range of adjustment. After my first visit, I said that I would consider my options and I returned several weeks later to place an order. No stress was made at either time and tea and biscuits were provided. The delivery arrived a few months later as promised, when Sean and Alex were both very friendly and competent carrying the chair up to my first floor lounge and disposing of the packaging.
HSL Dewsbury
We visited HSL Dewsbury looking for a chair for my elderly mum, and from the moment we walked through the door, Debs was absolutely wonderful.
She immediately understood Mum's mobility needs and gently guided her towards the chairs that would suit her best. There was no pressure at all, just plenty of patience, kindness and genuine care. Mum was delighted to discover she was an Extra Petite size, and Debs helped her find the perfect riser recliner. Seeing Mum so pleased with her choice was lovely.
The whole experience felt relaxed and welcoming. We had tea with a fantastic selection of biscuits! We ended up chatting for ages, and Debs made Mum feel completely at ease throughout.
Mum was rather dreading going furniture hunting, but Debs turned it into a genuinely enjoyable afternoon. Her knowledge, patience and warm personality made all the difference.
A huge thank you to Debs and everyone at HSL Dewsbury for such excellent customer service. We left having ordered the perfect chair and a very happy mum. We wouldn't hesitate to recommend HSL.
Very reliable company
Very reliable company. So helpful with advice and guidance the staff are so helpful and informative.
Chair Purchase at HSL
We recently visited HSL, Dewsbury to purchase a chair. We were looked after by Diane and Charlotte who were both very knowledgeable, friendly and professional. They made us feel at home from the outset. They were a pleasure to deal with; hopefully the rest of the HSL experience will be as positive.
Thorough responses to my questions
Thorough responses to my questions, ability to check the various alternative types and styles available, all in the relaxed environment of the Dewsbury showroom. And as expected a quality, locally manufactured product that I'm looking forward to enjoying when it's delivered in September.
The staff being so friendly and helpful…
The staff being so friendly and helpful made hsl a good choice. Debs in the showroom at Batley and the guys Alex and Adi who delivered.
Excellent service and choice
Excellent service from Debs at the Dewsbury store. She took time to make sure my mum got the right chair for her. She was knowledgeable, professional, friendly and very patient. She wasn’t pushy and took the time to make sure my mum felt she could make an informed decision not only on the right fit but fabric, arm caps etc.
We also found the selection of styles of matching furniture and fabrics very comprehensive and stylish.
My mum is looking forward to her new chair and matching furniture arriving.
We were made very welcome by Charlotte…
We were made very welcome by Charlotte at Dewsbury HSL.
Very informative, no rush, plenty of time to try out the chairs and sofa.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.