HSL Chairs - Exeter Reviews 

105
•
TrustScore 5 out of 5

4.8

Dunns Business Centre, Trusham Road, Marsh Barton, EX2 8NW Exeter, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nathan was very friendly and welcoming, listened to what I needed and started showing me different chairs. I wanted to be a Grand but I am just a standard 😕 🙃. Lyndsey made us a lovely cup of tea, w... See more

Rated 5 out of 5 stars

Having looked for a new armchair for months, it was a pleasure to shop at HSL in Exeter. The choice was excellent, we were offered tea or coffee and the staff couldn't have been more helpful. Kelly... See more

Rated 5 out of 5 stars

Called in to the Exeter branch during the week and was warmly greeted by Nathan, explained I would be coming back with my elderly father later on in the week. This morning, we had a lovely buying... See more

Rated 5 out of 5 stars

Personal attention from Kelly at Exeter Showroom. Detail on Stressless chairs allowed me to make an informed decision having tried out those available. Never felt hurried or pressurised into making a... See more


Company details

  1. Furniture Store
  2. also in
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Mobility Equipment Supplier

About HSL Chairs - Exeter

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Dunns Business Centre, Trusham Road, Marsh Barton, EX2 8NW, Exeter, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(105)

4,398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nathan was very friendly and welcoming

Nathan was very friendly and welcoming, listened to what I needed and started showing me different chairs. I wanted to be a Grand but I am just a standard 😕 🙃. Lyndsey made us a lovely cup of tea, while Nathan took us through everything, he left us alone so we could discuss what we were going to do. We have opted for the 12 months payment, this process was quick and easy.

September 12, 2026
Rated 5 out of 5 stars

relaxed

The care, patience and obvious expertise of the assistant Rachel made our experience first class.

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from the Exeter team.

Called in to the Exeter branch during the week and was warmly greeted by Nathan, explained I would be coming back with my elderly father later on in the week.
This morning, we had a lovely buying experience with Kelly.
Nothing was too much trouble.
It was also great to know we were buying a British made chair.
Thank you 🙏

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Having looked for a new armchair for…

Having looked for a new armchair for months, it was a pleasure to shop at HSL in Exeter. The choice was excellent, we were offered tea or coffee and the staff couldn't have been more helpful. Kelly spent a long time helping with the choice and style of chair; the fabric choice was extremely good and with Kelly's excellent help a new armchair was bought.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Linda made us feel really welcome and she spend a good two hours ensuring we got what was right for us. Great service and extremely happy with what we have ordered

September 5, 2026
Rated 5 out of 5 stars

Haven't used the chair yet...

Hi there Stuart here.

I bought a brand spanking new Aysgarth chair some considerable time ago and decided to upgrade the current two seater sofa a short while ago as this current (also the Aysgarth two seater sofa) is well past its prime and with no legal fire resistance label) Those two items will be in use soon. The quality of the chair is second to none and cannot wait to get the sofa. The chair is in Capri Plum fabric and the sofa is in Opulence Blue.

Both are fitted with glides and no knuckles. Haven't tried the chair yet as it's covered by the corresponding colour bedsheet as will the sofa when it arrives in seven weeks.

Thank you very much for your service. It too, is second to none.

Faithfully
Stuart

August 29, 2026
Rated 5 out of 5 stars

I had lost my husband last week

I had lost my husband last week, so we just popped in to look to see what chairs you had. The girls were so lovely so helpful that I purchased chair extra fabric and I couldn’t have asked for nicer girls. They were so polite to me and my daughter, it was much appreciated. I went in today to pay for the rest of the chair and they were exactly the same lovely girls, caring and helpful. That is at the Exeter branch in Devon.

August 26, 2026
Rated 5 out of 5 stars

Personal attention from Kelly at Exeter…

Personal attention from Kelly at Exeter Showroom. Detail on Stressless chairs allowed me to make an informed decision having tried out those available. Never felt hurried or pressurised into making a decision. The 25% discount in the sale helped me focus on making a choice while the sale was running.

August 24, 2026
Rated 5 out of 5 stars

Kelly was very helpful and…

Kelly was very helpful and knowledgeable. She helped to understand the range and the points to consider when purchasing. She spent the time and helped make the best decision and choices.

August 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look