HSL Chairs - Glasgow Reviews 124

We visited the branch at Knightscliffe Retail Park. Mimi was fantastic and we left having ordered a chair for my husband. She was very helpful, knew her job and couldn't do enough for us. I would have no hesitation recommending this store to someone

The staff were very helpful. I had the sane assistant as previous, Natasha. She explained the difference to types of chairs to be best for me.

The staff in the Glasgow showroom were very helpful and knowledgeable. They spent a long time with us to ensure we got exactly the right sofas. The delivery and assembly team were equally helpful and actually came back to the house at the end of their shift to resolve a minor issue (which was in part my fault) rather than have it referred to customer services. This prevented a delay in resolving the issue. The sofas are good quality, very comfortable and well made. I would use this company again.

Phoned the local store in Glasgow to arrange a home visit for an elderly relative. Spoke to Daniel who was very helpful, knowledgeable and answered the questions I had. Daniel and Russell visited my Aunt and fully explained the benefits of the chairs. My Aunt was very impressed with the "boys" and didn't feel any pressure on her to make a purchase. The staff were very knowledgeable, professional and friendly. A purchase was made and I made a comment about them not bringing tea and biscuits as per website. The following day Daniel handed in complimentary tea and biscuits which was very thoughtful and very much appreciated by my Aunt. All in all a great experience and would have no hesitation in recommending the company.

Very pleasant and helpful staff member As owners of four previous Stressless chairs the task was not difficult but were offered good advice and efficient service

We went to HSL in Glasgow. It was easy to find and disabled parking right outside.
Staff welcomed us in and talked us through the range of furniture available. We wanted chairs and were shown a great selection. I explained that my husband and I had different needs but we were both blue badge holders. The member of staff we saw was called Marlene. She told us about the furniture they had in the shop and explained that the chairs were all made for each individual so all of the chairs could be made in each of the fabrics.
She started letting us try some chairs before showing us some that might meet our needs better. From the minute I sat on the chair we eventually bought I knew that that was the one I wanted. It felt so supportive and comforting. I could feel my body relax into it. I have never had that experience before. My granddaughter said she could see the relief and relaxation on my face. Once we had made our decision Marlene spoke us through the process including delivery.
The service Marlene gave was outstanding but we did not feel overwhelmed by it at all. It was just right and felt very personal to us.

Marlene welcomed us in to the shop with a smile and spoke in a very friendly manner.She asked what we were looking for and offered us a coffee whilst we had a look at the chairs we were interested in. She was very knowledgeable about the chairs and answered all questions we had.She put no pressure on us to buy and left us to make up our own minds.When we decided to purchase 2 recliner chairs she gave us a very good discount which we delighted with.Marlene and her colleague Natasha could not have been more helpful and we enjoyed the experience of being in the shop and making our purchase.

Daniel gave me a warm welcome to the HSL showroom this morning at 10 o’clock and followed it up with superb service. He knew everything about the kind of recliner I wished to buy and showed me many approximations until he guided to the correct choice based on my age, height, weight, body type and my general health condition - just every detail you could think of to move gradually towards the right choice and ultimately my desire to get just the right chair at the right price. His natural authority in the matter of chairs arises from his experience of actually building them before his present position of actually selling them. So, I am very grateful for his expertise and kindness. You will be too.
David

Very helpful and home visit to my parent's house made a real difference.

Thank you

Natasha was very informative when we were choosing a chair. Although the delivery of the chair to us was much delayed, Julie at customer care was helpful and responsive.

It’s a bit difficult to write anything as we are still awaiting delivery which is about 9-11 weeks but sales woman Marlene was lovely

Daniel was very helpful and attentive to our needs.

Excellent service with extremely patient staff who accommodated my mother and helped her choose her new chair

This is the second time I have used this Company. On the first occasion I went to my local branch, and because of the way I was treated, and may I say, respected, I decided to ask for a home visit this time, as my mobility has greatly reduced since last year when I bought my first chair. Now this chair does not give me the assistance to stand safely, and so I decided to see if it was time to move on to a riser/recliner. The home visit was very easy to arrange. The day prior to the visit I received a phone call to enquire had I a chair in mind, and if so would that be fabric or leather. I confirmed I had and so on the day of the home visit the chair I had mentioned was the one brought for me to see and try. Daniel could not have been more helpful. He talked me through all the aspects of the chair and control. He made sure the chair fitted me and before long the order had been placed, and in the fabric I had in mind was also available. Daniel also told me about other features that could be added to the chair, but I decided that I did not need them, but took his advice about chair arm covers. He was extremely knowledgeable, clear and precise, and was able to answer any question put to him with confidence. It may appear strange to say that the home visit was a most enjoyable experience, but it was. Daniel was a delight, a truly great representative of HSL. I know I will be more than pleased, and happy, when the chair arrives.

Although I was prepared in my head for looking at armchairs that best suited my and my husbands needs I felt quite overwhelmed initially. It was a big step for us. There was a great selection of chairs and we were taken through the choices by Marlene. She assessed our needs as we came in and steered us towards the chair we eventually bought. My daughter said she could see the relief on my face when I first sat down. For me the feeling of relief and being cocooned in the chair is something I have never felt before. Once we had made the decision Marlene went through the process of the chair being made for us and then delivered.
Marlene was very caring and understanding of our needs as well as being very efficient in outlining the choices of covers and discussing delivery.

Natasha made our experience of buying the chair we wanted a pleasant one. She was very informative and focused on helping us to us to come to a good decision.

The sales rep, Natasha, was extremely informative and helpful

Thanks to Marlene in the Glasgow office for all her assistance in purchase of new bed for mum. No high pressure sales and allowed mum lots of time to try getting in and out of the bed and using the controls. Looking forward to delivery of her lovely new bed

no hassle , no hard sell explained every thing, delivered when said person went through all the points was very cheerful. Delivery was perfect the driver brought the chair in and set everything up and explained how it worked could not have been more helpful.