HSL Chairs - Hendon Reviews 

We were very impressed by Sumeya and the young man assisting her with bringing the chairs into our home for my husband to try. They were friendly, knowledgeable and helpful, making the experience very pleasant and relaxed. There was absolutely no pressure to buy. Brilliant representatives for your company. 10/10*

I recently visited the Hendon branch on several occasions to investigate purchasing a reclining chair to replace a HSL chair that was purchased many years ago. All the staff were friendly and helpful and I especially dealt with Ali who was excellent and walked through the various options available very thoroughly and clearly. The whole experience has been very positive.

BEWARE OF THIS COMPANY. They do not follow their 48 hour cancellation policy, consumer rights or their refund policy!!! I purchased a bed that turned out to be of very poor quality — the headboard isn’t even properly attached and rocks with every movement! They rejected my claims and took 3 weeks to send a technician to check the bed before they could escalate any return or refund. They completely ignored the actual faults and instead filed a report based saying there was no issue with the bed - ignoring my customer dissatisfaction and rejecting my refund.

Worse still, they failed to provide any written refund or cancellation policy when asked, leaving me completely in the dark about my rights. It’s clear that HSL does not take genuine customer complaints seriously and instead hides behind biased, inaccurate technician reports.

What’s particularly disturbing is that HSL markets to the elderly and disabled — people who are often more vulnerable — yet they seem to exploit that trust which has been done so in our case. I’ve already raised this with the Furniture Ombudsman, my card company, and Trading Standards.

Avoid this company. They may claim to offer “comfort with integrity,” but my experience has been anything but.

The chair is comfortable and the controls are easy to use.
HSL kept me informed and delivered the chair on time. The pair of operatives were courteous and helped my wife by taking my old chair to another room,

Kim was really professional and knowledgeable and put us at ease. She gave us the space and time to try many different options and once our decision was made was most helpful in assisting us with the choice of fabric and requirements particular to our needs. Nothing was too much trouble for her - a credit to her profession!

The staff at the Hendon branch were fantastic. Adam spent about two hours with us showing us all of the chairs in the showroom. He took his time to explain why the chairs may be different sizes and took our measurements. There was no rushing we did not feel we were being pushed into buying anything and even offered to make an appointment for us to go away think about it and come back.
Our chairs were delivered today. We live on the third floor with no lift. There are over60 stairs climb Andy and Wayne were brilliant nothing was too much trouble. They were efficient and quick, they explained everything to us clearly including what to do if we have a power cut. They also made sure nothing I needed was left behind and took all the wrappings with them
The office staff kept in contact with us and were again supportive patient and very helpful answering the few questions we had.
We thoroughly recommend HSL it was probably one of the best services we have used recently. Thank you, HSL.

Megan and Hamza from the Hendon branch were very polite and helpful.Also very patient.

2 very helpful chaps came .
I was shown the chair sat in it shown how to work controls picked the material I wanted filled in relevant forms and that was it .
Very straitforward no hassle .
Now just waiting for the chair to arrive.

I had a very good experience choosing my recliner sofa at my local showroom. Staff were welcoming, helpful and knowledgeable. Delivery was adjusted to my availability and I was told who was coming and when. The installers came as planned, called before arrival and were very efficient. They demonstrated my equipment and checked I could use the controls before leaving, taking all the packing with them. I am very happy with my new sofa and my experience.

We had a very friendly and efficient experience. They were very helpful and thorough,made sure it was exactly what we needed. They gave us time.

New Armchair.. The Sales Person was very helpful. Love the new premises.

Had a home visit which really made things easy as my wife cannot walk well.
They did not push the most expensive suites but came up with a real bargain for a showroom suite.
Good to know there are good British firms who care about the customer

Extremely good arrived as arranged and the representative was caring and knowledgeable. The drive was very kind as well

Ali the ‘comfort specialist’ was so helpful, genuine, very knowledgeable and keen to give me as much info as I needed to help with chair decisions.

Very straightforward, useful advice as well as letting me try out the large range of riser recliners in the roomy HSL showroom in Hendon.

Top chairs, top customer service and HSL also come out to do a home measure service, to ensure that each chair really fits.

Only tricky bit was not falling asleep in the Which recommended Burrows chair - which was super comfy.

Ali was my sales person , he was very good with advice and very patient and helpful
I had to go back to Hendon branch for different reasons and checks and Ali was very welcoming and friendly, this help me at the end to replace my order

Today my chair was delivered by Jack and Martin.
They were very polite very efficient and organised.
I am very pleased with where the chair was placed
And they checked they I was able to get around with my walker

The agent was very helpful and guided me to the right choice for me

I recently visited HSL as I suffer from a very bad back and was in urgent need of a supportive chair. From the moment I walked in, I was met with excellent service. The gentleman who assisted me was extremely professional, knowledgeable, and took the time to understand my needs. His advice was spot on, and I ended up purchasing a chair that has made a real difference to my comfort and posture. I couldn’t be happier with both the product and the experience. I would highly recommend HSL — 10 out of 10 for service and care!

Adam really looked after us,he is very helpful and polite and nothing is to much trouble for him 5 Star service

Ali was brilliant.
He was very honest and helpful.
Fantastic guy.
Thank you Ali.