HSL Chairs - Milton Keynes Reviews 

83
TrustScore 5 out of 5

4.8

The Stacey Bushes Trading Centre, MK12 6HS Milton Keynes, GB


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Rated 5 out of 5 stars

wonderful experience very difficult to find what we wanted and we did with lots of help from staff we bought 4 armchairs and one 2 seat sofa all different shapes and sizes for very large and very s... See more

Rated 5 out of 5 stars

We were made to feel very welcome by Annette at the Milton Keynes store.she was very knowledgable and put us under no pressure in helping us to choose the right chairs for both my husband and myself.... See more

Rated 5 out of 5 stars

From the time we entered the store till the time we left, the sales service given by Annette was a positive experience- knowledgable, professional and friendly. She showed us the technical aspects of... See more

Rated 5 out of 5 stars

My husband and I visited the Milton Keynes branch of HSL Chairs yesterday and found the whole experience very good. We were welcomed at the door and it just got better from there. Karen and Lynda we... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Milton Keynes

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • The Stacey Bushes Trading Centre, MK12 6HS, Milton Keynes, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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4.8

All reviews

(83)

4,333 reviews in the last 12 months

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Rated 5 out of 5 stars

sale bargains

wonderful experience very difficult to find what we wanted and we did with lots of help from staff

we bought 4 armchairs and one 2 seat sofa all different shapes and sizes for very large and very small family members. the sale helped enormously but surprised that you are now charging delivery whereas in the past you were proud of your free delivery service in your old catalogue as most of us are disabled buying your furniture could you not waive this in the future thank you so much

August 20, 2026
Rated 5 out of 5 stars

We were made to feel very welcome by…

We were made to feel very welcome by Annette at the Milton Keynes store.she was very knowledgable and put us under no pressure in helping us to choose the right chairs for both my husband and myself. We made two visits making a couple of changes to our first choices before placing our order, Annette made us feel that we were no trouble before making our final decision. I would just like to add that on both occasions we were offered tea/ coffee/ biscuits, presented on a tray in proper cups. We are waiting for our delivery so am unable to give a review on the delivery or the chairs, but I can say the store service was excellent

August 5, 2026
Rated 5 out of 5 stars

In store service

From the time we entered the store till the time we left, the sales service given by Annette was a positive experience- knowledgable, professional and friendly. She showed us the technical aspects of the lift and rise 3 motor recliner, and let my husband spend time getting used to it. Plus tea and biscuits.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience

My husband and I visited the Milton Keynes branch of HSL Chairs yesterday and found the whole experience very good. We were welcomed at the door and it just got better from there. Karen and Lynda were very helpful and went to a lot of trouble to make us feel comfortable whilst guiding us to the the best products for us.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ashley and Cameron delivered our new…

Ashley and Cameron delivered our new chair today, and were great - moved all the furniture for us, and got us nicely settled in
The whole experience - from first contact to a home visit, to measuring up, helping us choose the best upholstery, the ordering, and finally the delivery, was seamless and stress free. Thoroughly recommended

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful store staff

Very helpful store staff, product available within a few days or ordering. Delivery service excellent , updates from drivers and the drivers were cheerful and efficient and spot on time

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Love my chair…

Really pleased with the service ,I was made to feel very relaxed ,the shop assistant was really helpful she explained everything, she wasn't pushy she let me decide ,she made me feel so special,

July 24, 2026
Rated 5 out of 5 stars

Kara from Milton Keynes offered exemplary service

Kara from Milton Keynes came out quickly to agree a chair purchase and had all the detail and fabric samples to complete the order. I have 7 years of experience of HSL and found them very helpful in replacing an accident damaged cushion (a visitor’s fault!) and keeping good records of your purchases.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

It was good to have a representative come to our house with the chair we were interested in purchasing. Seeing the chair in the space it would occupy confirmed our choice was the right one. We are very impressed with this service. We did visit a showroom to look at the larger samples of fabric and place our order. The customer service was extremely good on both occasions.

July 6, 2026
Rated 5 out of 5 stars

Many thanks

Kara and the milton keynes branch staff were very knowledgeable, helpful and friendly. We came away with the perfect chair , with specific needs for our 83 year old mum. We had searched for a while and with their no pressure guidance we left very happy. Thanks ladies for the coffee and biscuits and the improv knitting needles x

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The staff in the Milton Keynes branch were very helpful and friendly and helped us choose the right chairs for our needs and comfort. The delivery team kept us informed and when they arrived, unpacked and set up the chairs in our lounge and took away all the packaging. Very satisfied.

June 11, 2026
Rated 5 out of 5 stars

Very happy experience.

My wife and I can not fault the help friendliness and patience that both ladies showed to us in helping to choose a rise and recline chair for my wife.
We have ordered a chair and if the delivery etc goes the same way, both my wife and I will be over the moon 🌙.
Thank you ladies.

June 16, 2026
Unprompted review

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