HSL Chairs - Romford Reviews 94

Staff very helpful and informative. Spent a long time explaining everything to us.

Very good customer service- we were allowed to look around and not pressured.
Helen explained what we needed to know.

I am currently in the process of purchasing a replacement chair and found Helen to be extremely knowledgeable and helpful in guiding me towards the right choice. She spent a considerable amount of time with me, carefully suggesting models that would best suit my comfort requirements and individual needs.

Helen and her team are highly knowledgeable, and customers are given as much time as they need to try different options and make an informed decision.

I would therefore highly recommend HSL. They offer a wide range of comfortable chairs in a variety of matching colours and styles, ensuring there is something to suit every preference.

We were overall very satisfied with our choice of chair. We have previously purchased contentedly from this branch. Our only issue is that the assistant on this occasion had a very loud voice which was off-putting at times. She was however informative about the best product for my wife's needs.

My son and I visited your HSL showroom in Romford Wednesday 6th May 2026 to look at recliner/riser chairs for me. We were greeted warmly by Helen, Sales Manager who looked after us very well and gave us good advice and information throughout our time with her. Her knowledge, help and courtesy was greatly appreciated, and helped us with our decision to make a purchase whilst there. I consider Helen to be an asset to HSL. The store had a wide range of chairs, sizes and materials and had a pleasant atmosphere.
I would happily recommend HSL to others to visit for professional advice.
I am now looking forward for the delivery of my chair and future comfort, which I will review then.,

On the 11th May I visited the Romford branch of HSL to purchase a reclining riser chair and was served by a lovely lady named Cheryle. She was very knowledgeable and patient and took the time to answer all my questions whilst serving me tea and biscuits. The experience was stress free without any rush and i eventually purchased a very comfortable Burrows chair. I would thoroughly recommend Cheryle and the store.

All the staff I dealt with on the two occasions I went to the store, were very friendly and helpful, and gave me plenty of time to sit in the chair I was thinking of purchasing without any pressure. I did buy a recliner.

Helen was extremely good

Dan and Andy did home visit for my elderly mother with dementia. The service was incredible, respectful and dignified. They listened to mum and me and offered the best opinions with explanations. Would highly recommend.

We had a warm welcome, and were shown several recliner chairs which we said we were looking for. After making sure the recliner was the correct fit and materials were chosen, the paper work was easily done. There was no pressure on the visit to the shop and the female staff member was very helpful

I have bought 2 chairs from HSL Romford. HSL Romford is a shop I always like to visit. The staff are friendly and welcoming. They are knowledgeable about their products and give good advice. This time I was unable to visit the store so ordered over the phone. I found the whole process to be reassuringly easy as the assistant talked me carefully through the procedure.

Ladies at Romford branch were very knowledgeable on the products and made sure we chose the right product for our needs.

Helen in the Romford Roneo Corner store was fantastic. She welcomed my mum into the store, listened well to what she required, suggested a number of options to try until mum found what she liked. The other girls offered help and advice too without pressure. Mum was able to take her time to ensure she was completely satisfied. Ordering was completed with all the processes explained clearly. We would like to thank Helen as despite being in the store for about three hours the experience was not stressful in any way and my mum left happy.

We were really well looked after but not pressured. We were checked for which size of chair fitted us best, shown the various different recliners. The ladies gave us time to browse and choose which chairs we wanted to have and then helped us choose the fabric and provided larger swatches of material so we could see clearer how the chairs would look. They were extremely helpful and friendly without overstepping any boundaries.

Ann at Romford branch very pleasant and helpful when we visited on Thursday 19 March. Was very thorough in taking order and making sure we had exactly what we wanted. Thank you Anne.

The two Lady staff who helped me with the purchase of my Recliner chair were excellent throughout the process.

We visited the Romford sales room today where we were cordially welcomed by Dan. He impressed us with his knowledge and expertise and was easily able to identify requirements and guide us intelligently through the various decisions to be made regarding the order of our Stressless chair. We have been impressed with the process thus far and now look forward to taking delivery of our chair when we will again share our observations.

Staff were very helpful and extremely patient, had a nice cup of tea and biscuits