HSL Chairs - Southend Reviews 

Sales experienced was excellent. The range available, quality, choices for finish are all great and the riser/ recliner chair was even delivered earlier than the 12 weeks originally advised. But the shine really comes off at delivery when the owner has to put it together and set up. My elderly mother in law luckily had a maintenance man at her care home that could help her. For the price and experience, I really would have expected this finishing touch to be part of the service.

The sales person Ann at your Southend (Raleigh) store was excellent! Personable, professional and knowledgeable. We had lots of questions and queries as our needs were fairly specific and Ann answered them all with patience and a smile. The whole experience was very pleasant and Tracey’s coffee and tea was spot on thank you very much.

My wife and I visited the shop in Rayleigh Essex and was shown around by Jasmine .She was very caring and professional took time to listen to our needs and gave us time to try different chairs. At no time did she pressure us for a sale. We ended buying two chairs which she believed suited our needs on which we both agreed.

Took my elderly indecisive parents to the Southend store to look at a couple of chairs and thanks to the fantastic advice and patience of Jasmine (working on her own) who took time and answered all their questions and concerns, they now have 2 chairs that will make their lives so much better. Thanks Jasmine and DSL

Given all the information on how the chair works, all the ins and outs about the material. Ann the lady who sold me the chair was very knowledgeable very friendly nothing was too much trouble showing me different chairs.

I had an appt at the Rayleigh store and was greated with smiles from two lovely ladies and immediately offered a drink. I sat down in a comfy chair and we all had a chat about my budget and physical issues as well as general chat. Ann helped me chosing my chairs, she knew dependant on cost I wanted to replace at least one of my tired DFS chairs, two if budget allowed. We spent alot of time moving from chair to chair, she expressed concern one wasn’t supporting my neck correctly, I knew another didn’t have the right back support. We tried one motor, two motor, and 4 motors, but I decided I probably wanted manual. The moment I sat in the Ripley Grande chair, we both knew that was the one with manual recliner (tested on the sofa). Ann knew I currently had leather but I liked the display fabric, we looked at others in same B price range, but I decided on that one. The price enabled me to buy 2 chairs so I could swap them every few months as I live alone. I decided to get the protection covers for one and care package for both (no pressure to buy either). I was in the store over 2 hours, it was a lovely experience, more like a social coffee morning where I happen to buy chairs! No hard sell, no push towards more expensive options, I felt relaxed, in control, and valued as a customer. I am still 4-6 weeks until delivery, so can’t comment on that yet, but so far very happy. Highly recommended!

We first visited the showroom ( Rayleigh ) and were
Impressed by the Sales Lady ( Tracey ) because she
appreciated the Mobility issues we have to achieve .
So much so that , after looking elsewhere , we had no
reluctance in returning to the showroom to discuss
with Tracey . Which convinced us to place a order for
the product we needed ( A 3 Motor adjustable Chair ).

During our visit to the Southend branch we were very well looked after by Ann. We were shown suitable chairs and given relevant information in a pleasant and friendly atmosphere.
The whole experience was excellent.

A very quick and polite service. Both Jason and Ashley carried out my new furniture installation, very professionally.

The staff made our experience in the Southend store very enjoyable . Anne was very knowledgable about the different chairs that Dad was encouraged to try. Special attention was given to ensure Dad was matched to the correct chair for him.

Went to Southend store and was treated so well and had plenty of time to look and choose. Staff very helpful and friendly.
Carry and Edwin delivered her chair today and they were delightful. Thank you

Staff were friendly and polite, answered all my queries and asked what I 2as looking for. Even found an early del
ivery date. Delivered at time and date specified ,fitted up and made sure working correctly. More than happy with service from all staff involved.

Lisa looked after us very well and made the whole experience very easy.

Emma and Julie were very patient and understanding as we talked through different options for my mother. They were clear about the pros and cons for different chair formats, highlighting things we had not considered. There was no rush or hard sell, plenty of time to look at different options and ask questions. Returning customers and was nice to see Emma again, she is a credit to the store. Wishing Julie lots of luck in the Lakeside store.

Not received the chair yet (due in a few weeks) but the sales team in Rayleigh (called the Southend store) were superb. No hard sell but there to give friendly assistance. Furniture is top end, great quality so try to buy something when it's in the sale! Recommended 😀

The staff were very friendly and helpful. The process went smoothly.

Staff were very helpful and friendly they left us to take our time trying out many chairs until we found the right one.

Knowledgeable assistant. Very informative but no pressure to purchase. A pleasing experience. Purchased furniture I required.