HSL Chairs - Tolworth Reviews 

58
TrustScore 4.5 out of 5

4.7

2 Red Lion Plaza, 366 Ewell Road, KT6 7BF Tolworth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

As soon as we arrived both staff members were there to greet us &offered help. While Nick was showing us the different chairs , the female assistant (sorry can’t remember her name) was offering refre... See more

Rated 5 out of 5 stars

A most welcoming store . Luka in particular was knowledgeable about the products and really personable and patient. We are looking forward to receiving our chair Jackie and Clive Kennedy

Rated 5 out of 5 stars

We visited the Tolworth store looking for a contemporary sofa and was welcomed by a comfort specialist Luka. Her knowledge was excellent with great communication skills. The store was very clean and h... See more

Rated 5 out of 5 stars

Until yesterday had never heard of HSL, but after seeing advert on ITV yesterday morning I checked out their website and today visited their Tolworth branch. Needed to find a fireside chair and liked... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Tolworth

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 2 Red Lion Plaza, 366 Ewell Road, KT6 7BF, Tolworth, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.7

All reviews

(58)

4,170 reviews in the last 12 months

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Rated 5 out of 5 stars

As soon as we arrived both staff…

As soon as we arrived both staff members were there to greet us &offered help. While Nick was showing us the different chairs , the female assistant (sorry can’t remember her name) was offering refreshments.
Excellent service. Now we just have to wait for our chairs to arrive.

August 9, 2026
Rated 5 out of 5 stars

A most welcoming store .

A most welcoming store .
Luka in particular was knowledgeable about the products and really personable and patient.
We are looking forward to receiving our chair
Jackie and Clive Kennedy

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

We were served by a lovely lady at your tolworth branch. She was very patient and explained exactly what size chair i needed and the controls. Very pleasant way to shop.

July 24, 2026
Rated 5 out of 5 stars

HSL Tolworth

We visited the Tolworth store looking for a contemporary sofa and was welcomed by a comfort specialist Luka. Her knowledge was excellent with great communication skills. The store was very clean and had a great range of sofas and chairs. There were lots of options when picking your sofa to adapt from a small to a larger three seater. The completion of paperwork was very straightforward. Whilst you are there you are offered tea or coffee or a cold drink along with a range of biscuits. Nothing was rushed and you felt valued as a customer. Excellent service.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Luca

Very nice staff Luca very knowledgeable helpful and keen for me to have what suited me best.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a lovely experience by HSL rep…

I had a lovely experience by HSL rep Luka in the Tolworth branch in Surrey. She showed me exactly what sofa I was looking for in their range which also helps with my back issue and was very accommodating in all the questions that I asked. Very helpful and I was very happy have bought the lovely Bramham Modular sofa.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

HSL made every level of their process transparent, by demonstrating a high level of customer service.

I was impressed by the excellent customer service shown to me by HSL Chairs from the moment I entered their showroom in Tolworth, to receiving my furniture at home.
Unfortunately, I very seldom enjoy the level of service, which I remember in days gone by, where I as a customer could instantly recognise that HSL cared about delivering an exceptional ‘customer first service mentality’.
This undertaking was demonstrated by every aspect of service throughout, from production to delivery.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Went to HSL IN Tolworth.

Went to HSL IN Tolworth.
Luka was exceptional. Amazing service and very knowledgeable.
Lovely person to do business with.
Thank you

May 27, 2026
Unprompted review

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