HSS Training Reviews 14,749

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, engaging teaching styles, and clear explanations, making the learning process enjoyable and easy to understand. The overall service and user experience are frequently highlighted as excellent, with many appreciating the well-structured and practical nature of the courses. People often leave feeling more confident and competent, noting the high quality of the training and equipment provided. However, some customers also noted issues with the user experience, specifically mentioning difficulties with navigating between e-books and emails for content. A few people were dissatisfied with the information provided in certain courses, finding it insufficient or the lecturer unhelpful. There were also instances where customers experienced significant problems with course changes and equipment quality, leading to inconvenience and lost opportunities.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising instructors for being knowledgeable, engaging,... See more

User experience

Consumers find the user experience to be positive, often highlighting well-structured and engaging courses... See more

Instructions

Customers had positive experiences with instructions. Many reviewers found the joining instructions easy to... See more

Service

People report positive experiences with service. Customers praise the clear, coherent, and engaging delivery... See more

Quality

Users describe positive interactions with quality. Reviewers consistently praise the high standard of... See more

Based on these reviews

Rated 5 out of 5 stars

HSS Uxbridge. TE389403 - Level 2 Award in Entrant and Entry Controller for Confined Spaces - Medium (6160-09) I did the course only this week. Highly recommended. Office space is adequate. Tea... See more

Rated 5 out of 5 stars

Confined space with Al Furminger... What a brilliant course and an exceptional trainer!! Delivered at a great pace, not just classroom work but lots of physical scenarios were carried out, kept the w... See more

Rated 5 out of 5 stars

It was a pleasure completing my confined space course at the HSS Training venue in Birmingham. The instructor, Rich Streeter, made sure we all understood everything we were meant to learn. He was extr... See more

Rated 5 out of 5 stars

Gary Carpenter trained me on F-GAS CAT I and he was brilliant. Answered every question asked and was very friendly with people around. Excellent service on site by HSS team, great training equipment a... See more

Rated 5 out of 5 stars

Al Furminger presentation was very well executed, great banter, kept everyone engaged. Instructions where clear for practical tasks. Offered great support throughout the 3 day confined spaces course.

Rated 5 out of 5 stars

Confined space - Al furminger Fun and very educational course, Trainer Alistair is a good laugh and happy to help. Good to have this new certificate for knowledge and understanding of what high ri... See more

Rated 5 out of 5 stars

Steve made the course understandable and very user friendly. Really helpful and gave clear instructions on what was needed throughout. The location was perfect being right near junction 1 of the M5.... See more

Rated 5 out of 5 stars

Gary Carpenter is my trainer. He delivered an excellent F-Gas Cat 1 training course, with explanations that were clear, practical, and backed by real-world experience. The hands-on sessions were well... See more

Rated 5 out of 5 stars

I attended the 2-days confined space course. The Al Furminger’s presentation was well delivered, with great interaction that kept everyone engaged. The instructions for the practical tasks were clear,... See more

Rated 5 out of 5 stars

instructor alistiar very helpful and explained things in a clear and understanding way. kept it fun and interactive but could do with some better dad jokes found the course very helpful

Rated 5 out of 5 stars

The course itself was very detailed the Steve (course instructor) made it very easy to understand, he gave the time to explain each regulation and each step in full detail. Made the course enjoyable a... See more

Rated 5 out of 5 stars

I undertook City & Guilds Medium Risk Confined Space course at the West Bromwich branch. The course was well balanced with practical and classroom elements. Our trainer, Al Furminger, was energetic, e... See more

Rated 2 out of 5 stars

Course gave very little information- lecturer was hard to understand- the constant flipping between ebook & have no to go back to emails to see new content was not user friendly - I bought the book on... See more

Company replied

Rated 5 out of 5 stars

The venue at Sibbalds Blackridge was next to none. Facilities a plenty ,toilets clean , cafe clean and good food. Training was concise and thorough . Equipment all newish and well kept.

Rated 5 out of 5 stars

We were instructed by John Mac and he made the course actually entertaining because his personality and the way he taught the course. Usually courses like this are a snooze fest but John did make it e... See more

Rated 5 out of 5 stars

John our instructor was very clear and informative. He helped us with every part of the course to a strong level so we all understood what we needed to and on top of that he gave us the time and effor... See more

Rated 5 out of 5 stars

Took the medium risk confined space course with AL Furminger, he taught us very well, extremely well Informed and kept us engaged throughout.

Rated 1 out of 5 stars

HSS training had 72 hours to change a course from advance to begineer. Same date same course. After the 72 hours she then informed me the course had been fully booked. She also dodnt book me a cours... See more

Company replied

Rated 5 out of 5 stars

Al has been the best instructor, I’ve had he’s been excellent, allowing us to all learn in a fun but educational manner! Real good and interesting scenarios can’t praise him enough!

Rated 5 out of 5 stars

John is an excellent instructor, really informative and engaging. I have learned a lot in this course and changed my way of thinking when dealing with ladders and ladder safety

Rated 5 out of 5 stars

Overall, I'm really satisfied with my training from HSS. My trainer Gary is knowledgeable and taught me step by step. He is the sole reason i've passed my training today. But It would be great if w... See more

Rated 5 out of 5 stars

Just completed my 18th edition course at the West Brom branch , can not thank Paul Radley enough , he delivered a very good ,well constructed and easy to follow course , Paul made the content relatab... See more

Rated 5 out of 5 stars

I’ve been on a variety of courses for my job, this being definitely one of the best Great facilities, good interactions from our tutor Al, made the learning feel easy and not intense, definitely ha... See more

Rated 5 out of 5 stars

The instructor al firming we was top notch he made it interesting and was very knowledgeable, the course was made to run smoothly and efficiently. Top banter

Rated 5 out of 5 stars

Al F. Was an engaging trainer, who made the course interesting and involving everyone even during the theory elements. Often used real world scenarios and case studies to keep the course interesting a... See more

Rated 5 out of 5 stars

Steve was a great tutor. Entertaining, very clear in his delivery and used his ‘on the tools’ experience to make the course very relatable. A credit to HSS

Rated 5 out of 5 stars

Al Furminger - Confined space One of the best trainers I think I’ve ever had. Great knowledge, experience and banter. Highly recommend!

Rated 5 out of 5 stars

Great trainer Al Furminger, learnt a lot even though I’ve done a course like this before I found there is always something new to add. Very well presented!

Rated 5 out of 5 stars

I am extremely pleased with the first aid course I attended. The content was excellent from a professional and educational perspective, and everything was presented in a clear and engaging manner. Mar... See more

Rated 1 out of 5 stars

If you are a contractor who feels that you have too much money and too much time, try HSS Training. Their customer service oozes no qualms about wasting contractors' mon... See more

Company replied

Rated 5 out of 5 stars

Steve was really knowledgeable and helpful. Made it all really easy to understand. Would like to book the next level qualification now I have the confidence.

Rated 1 out of 5 stars

Before any course dates were confirmed, we were asked to complete an enquiry form. As a customer unfamiliar with PASMA requirements, we expected guidance and support, but the customer service te... See more

Company replied

Rated 5 out of 5 stars

Paul at the training centre was fun engaging and informative. Most enjoyable course I’ve been on.

Rated 5 out of 5 stars

Diana Gibson hands down is an excellent instructor today. The course didn't feel rushed, I learnt every i needed to know. She was loud and clear and made it make sense. Bethnal Green Hss Pasma. Keep... See more

Rated 5 out of 5 stars

Alistair was very helpful throughout this course. He helped me understand things I wasn’t sure on and broke things down excellently

Rated 1 out of 5 stars

Very poor course. Trainer was very difficult to understand. Course content was poor and difficult to down load and send back to trainer, this made the course feel more like a IT course rather than... See more

Company replied

Rated 5 out of 5 stars

The whole event was enjoyable The equipment at hand was excellent in it’s condition The Accessor Al Furminger was very knowledgable and interesting Added humour was a nice diversion 100% ex... See more

Rated 5 out of 5 stars

John Davies is a very good instructor who was clear and easy to understand and get a long with. Highly recommend HSS training and John

Rated 5 out of 5 stars

I recently completed my PAT (Portable Appliance Testing) training, and overall it was a really worthwhile experience. The course was well-structured and easy to follow, even for someone with limited p... See more

Rated 5 out of 5 stars

A well structured and informative course. Took the SSSTS course with John who is incredibly knowledgeable and presented the course well.

Rated 5 out of 5 stars

Brilliant PAT testing training from Steve! A swift crash course delivered and all participants passed!

Rated 5 out of 5 stars

Over head gantry crane. Anth was great he delivered the training in a clear and professional manner and made a boring subject matter interesting and informative.

Rated 5 out of 5 stars

Completed High Risk Confined Space. A very important course enabling operatives to carry out potentially dangerous entries. Al Furminger was able to deliver comprehensive teaching while mainta... See more

Rated 5 out of 5 stars

Real good course, great practical sessions and got to use all equipment required. Nice environment with knowledgeable trainer, Al Furminger.

Rated 5 out of 5 stars

Al Furminger as a trainer really made the course enjoyable, but also had a unique way of making things stick in your head. Look forward to hopefully doing another course with him.

Rated 4 out of 5 stars

John Davies was very patient throughout the course - he answered all of our questions and was very knowledgeable. The breakout rooms especially were really useful in breaking-up the day and keeping us... See more

Rated 5 out of 5 stars

Very helpful and clear instructor Although the course was over a 2 day period I felt engaged and present thought out the course

Rated 4 out of 5 stars

I attended a confined spaces course. Al the teacher, was very informative and I liked how he related his own experiences to our course and what we needed. Nothing was too much trouble for him and he e... See more

Rated 4 out of 5 stars

It was a very good session, and I learned a lot of valuable information. The content was relevant and clearly presented. I will be taking steps to ensure that the key takeaways are implemented with my... See more

Rated 4 out of 5 stars

Al the tutor was superb, the course was nice mix of theory and practical. But the actual location of the course could have been improved a lot, barely any phone signal and a dated outbuilding for one... See more

Rated 5 out of 5 stars

Confined Space Training- Uxbridge Al was incredibly informative and engaging bringing high energy to the classroom- I found the course easy and enjoyable to understand!

Rated 5 out of 5 stars

This course was brilliant. John was excellent and made my SSSTS course interesting and engaging. Thank you.


Company details

  1. Training Centre

Written by the company

HSS Training offer over 400 courses from various industry leading accreditations including IPAF, PASMA, Ladder Association, CITB, City & Guilds and much more. Book onto our live schedule of events at hsstraining.com.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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Rated 1 out of 5 stars

Cancelled course last minuet

They cancelled my 5 day course due to "venue issues" and rebooked me on the same course 60 miles away on a Friday afternoon when the course was due to start on the Monday morning. While I appreciate it may have been out of their control, no offer of hotel assistance or discounts were made as a gesture of good will. Hotels would have cost me a further £400, as someone who's self employed, this was not what I expected from a trusted provider. Now I have a week of no work and no training.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

18th edition

Just completed my 18th edition course at the West Brom branch , can not thank Paul Radley enough , he delivered a very good ,well constructed and easy to follow course , Paul made the content relatable and made the classroom environment relaxed so the 3 days soon passed . Thanks again and will certainly recommend this venue .

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

The PASMA Course Saved My Life!

I was in the process of buying a Scaffold Tower to undertake repairs around my business premises. Unsure about the components and safety aspects. After lots research on Google, I learned about 'PASMA' (the Prefabricated Access Suppliers' & Manufacturers' Association Ltd); so ultimately, I booked myself on a PASMA course delivered by HSS - IN SHORT IT HAS SAVED MY LIFE!
Mine was in Manchester - Army Reserve Centre, 33 Signals Squadron, Manchester M14 5LF. The instructor (ex-Army [he must be Royal Yorks!?]), was absolutely brilliant. I can’t thank him enough for stressing all the safety aspects, working components, but especially tower certification and the BS safety standards! I also learned about the far superior 'Advanced Guard Rail' system (AGR). HSS use BOSS Towers (the industry leader - but expensive), so you will know what quality and safety is!
I already had bought a BPS 'Trade Master Professional Scaffold Towers - 7.4m' (@ £1,088.99 - CR6 9PQ), already delivered, but I did not want to use it until I had completed this training (now I have reviewed them on 'Feefo' separately - so will not repeat it all).
However, it was absolutely unsafe to use with fake certification claims (TUV) and intellectual property, such as an invalid UK Patent! It had been delivered damaged (not visible until unpacked - which took an hour).
The PASMA course gave me the confidence to inspect the tower for safety and damaged components; and I was shocked that I found the following:
1) The two trapdoor platforms are each missing a securing bracket on one side.
2) Two horizontal braces (red) each have a damaged locking securing bracket.
3) Two of the six rung frames have quite badly bent upright ‘joint’s.
4) A locking bolt and it’s securing chain appears to have simply sheared off in transit and I cannot use one wheel and hence the whole tower.
Ultimately it was returned and I was refunded with the help of Citizens Advice and my bank (chargeback). I don’t know if they were super helpful or embarrassed?

BPS have defended the quality of their product (on Feefo); and unfortunately, Bromley Borough Trading Standards, never got back to me after a complaint was passed on to them by Citizens Advice.

I then bought a BOSS styled AGR Tower from Lewis Access (scaffold-tower.co.uk SE6 3BX @ £2,844.08); their product at first was far superior (50.8mm aluminium scaffold tubing), but as I progressed building the platform stages, some of the AGR rails and red & blue braces - SLIPPED - now at only 3 or 4 metres high, your pants still go brown!

My towers’ working height is 10.7m!! There is no way, I would even attempt that in its current unsafe state.
Even for the first two stages assembled, I have used two scaffold ties (I am on the seafront, so the scaffold is extra safe from unexpected gusts of wind!

All I can say that if you are considering buying a Scaffold Tower, firstly read the up-to date warnings and information on the PASMA website, then DO THIS COURSE.

I cannot praise it any higher, just stay safe!

September 10, 2025
Rated 5 out of 5 stars

CITB SMSTS 5 Day

Easy to follow joining instructions and John Davies delivered an outstanding 5 day SMSTS, a wealth of knowledge and experience used to assist us all throughout the course.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Gary is a legend

It’s a hard course to pass, but if you have a good mentor like Gary, you should be alright he will make sure you’re confident before you go into the exam

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent course

Great confined space course today. Alistair was an excellent trainer—very knowledgeable, engaging, and made the course enjoyable rather than boring. The training was well structured with good breaks, and we learned a lot of valuable information that will help keep us safe when working in confined spaces. Highly recommended.

March 11, 2026
Unprompted review

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