Amazing performance, great network, solid DDoS protection, astonishingly low prices, ok support. But at what cost? Their hosting got hacked and they lost all data from all servers (well, still... See more
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Old
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See what reviewers are saying
Terrible experience, servers went down very frequently and then all of a sudden they forgot to pay their bills and they shut down everything. Ht hosting.. When are you guys going to give our backups?... See more
I am very satisfied with the very good German host manufacturer, its cheap price and amazing powerful performance. The most important thing is that their customer service is very fast and professiona... See more
Really a good hosting, and cheap. I'veen looking for a hosting like this for a long time, with options like OVH that have a strong DDoS protection or Hetzner that only allows to buy dedicated serve... See more
Bad Hosting Experience.
I bought a server on the 02/15. One day after, the Hosting suddenly vanished and so did my server.
The hosting was terribly slow when it was still up. So please search for an other provider, HT Hosting is not the right place.
February 15, 2025
Unprompted review
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ht-hosting doesn't work!!!
Paid for the service, but the hosting doesn't work. Don't waste your money, time and nerves. Your sites won't work with this company - even their main site ht-hosting doesn't work!!!
January 2, 2025
Unprompted review
Terrible experience
Terrible experience, servers went down very frequently and then all of a sudden they forgot to pay their bills and they shut down everything. Ht hosting.. When are you guys going to give our backups? Please tell us!
January 9, 2025
Unprompted review
You get what you pay for
Amazing performance, great network, solid DDoS protection, astonishingly low prices, ok support.
But at what cost? Their hosting got hacked and they lost all data from all servers (well, still not certain) and caused days of downtime.
As a bonus you can expect regular downtime by default.
If you need hosting for some very small projects, where data and uptime is not important and you're on a budget, this may be the one to go. Else, please stay away.
January 7, 2025
Unprompted review
Reply from Old
Dear Customer,
Thank you for sharing your experience with HT-Hosting. We appreciate your acknowledgment of our performance, network quality, DDoS protection, and competitive pricing, even if your overall impression was affected by the recent incidents.
1. Data Loss and Downtime
We deeply regret the data loss caused by the recent security incident, which was the result of a malicious attack. While this was an unprecedented event for us, it exposed vulnerabilities that we have since addressed with enhanced security measures, including stricter access controls and system audits.
We acknowledge the downtime caused by this incident and are actively working with data recovery specialists to retrieve as much lost data as possible. However, we understand the frustration this situation caused and sincerely apologize for the inconvenience.
2. Downtime and Reliability
While we strive to maintain a stable and reliable hosting environment, we acknowledge that certain disruptions in the past may have affected your experience. We have since implemented additional monitoring systems and redundancy measures to minimize service interruptions.
3. Our Hosting Value
We understand that budget-friendly hosting may not meet the needs of all customers, particularly those with critical projects requiring maximum uptime and data integrity. For customers with higher demands, we recommend our premium plans, which offer additional safeguards and higher SLAs (Service Level Agreements).
4. Moving Forward
We deeply regret that we did not meet your expectations and caused you to question the reliability of our services. Your feedback helps us improve, and we are committed to rebuilding trust with our customers by delivering better communication, enhanced security, and consistent performance.
Should you have any further concerns or require assistance, please don’t hesitate to contact us at support@ht-hosting.de.
Thank you for your honesty, and we hope to regain your trust in the future.
Kind regards,
HT-Hosting Team
Horrible hosting
Horrible hosting, servers are constantly crashing, support was not helpful, no response, waited over a week, very long and servers are not stable.
December 4, 2024
Unprompted review
Reply from Old
We are truly sorry to hear about your negative experience with our hosting services. Server stability and responsive support are top priorities for us, and it’s concerning to learn we fell short in your case.
Please know that extended downtimes and unresponsive support are not aligned with our commitment to quality. We are actively working on improving our service stability and have implemented measures to ensure faster and more effective communication from our support team.
If you’re willing to give us another chance, we would love to investigate your issue further and see how we can make things right. Please feel free to reach out to us at [support@ht-hosting.de](mailto:support@ht-hosting.de), and we’ll do our best to assist you promptly.
Your feedback is invaluable and helps us grow. We apologize again for the inconvenience caused and appreciate your patience.
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Unacceptable Data Loss and Poor Communication
I experienced a two-week server outage due to an unannounced migration, which resulted in the complete loss of my data. Despite assurances, they failed to restore my VPS, and communication was sparse throughout the process. When I requested a refund due to the downtime and data loss, they refused, citing a "prepaid" policy, even though I never received the service I paid for. I had two VPS services with them and am thoroughly dissatisfied with both. I would not recommend this provider to anyone who values their data and reliable service.
October 7, 2024
Reply from Old
Hello Dope,
We sincerely apologize for the negative experience you had with our service. We understand how frustrating and unacceptable a two-week server outage and data loss must have been for you.
We strive to provide reliable hosting solutions and transparent communication, and we acknowledge that in this instance, we fell short of your expectations. The issues surrounding the migration and lack of communication should have been handled more effectively, and we deeply regret the inconvenience caused.
Regarding the refund, our prepaid policy is standard across the industry, but we understand that your case involved exceptional circumstances. We will review our processes to ensure customers are treated fairly, even in challenging situations.
We value your feedback and will use it to improve our services, communication, and migration practices moving forward. Should you wish to discuss this matter further or explore potential resolutions, please don’t hesitate to contact us directly at [Support Contact].
Thank you for sharing your concerns, and again, we apologize for any inconvenience caused.
Best regards,
HT-Hosting Support Team
Good vps for very cheap price
The vps is very cheap, and the performance is amazing, they fix any issue if you open a ticket.
October 1, 2024
Unprompted review
Reply from Old
Thank you for your positive feedback! We're thrilled to hear that you're enjoying both the affordability and performance of our VPS. Our team is always here to help resolve any issues quickly, and we appreciate your recognition of our support.
If you need anything else, don’t hesitate to reach out!
Ht hosting isps ddosing my nodes no…
Ht hosting isps ddosing my nodes no need to explain more this host is bad and doesnt do its job
September 26, 2024
Unprompted review
Reply from Old
Thank you for sharing your concerns. We take accusations like this very seriously.
Please rest assured that we do not engage in or condone any malicious activities, including DDoS attacks. Our team is committed to providing a secure and reliable service for all customers. If you are experiencing issues with your server, we encourage you to contact our support team so we can investigate the matter thoroughly and address any concerns.
We are here to assist and resolve any issues you may be facing.
Pending status of service after 15 days of purchase
We have choose this provider by Trustpilot reviews.
Unfortunately after 3 days of purchase of a dedicated server, the status of the service is still Pending.
I can understand the dedicated server needs to be manually installed, but after 3 days no information from them.
I have asked them through email (1 day ago), but they did not answer it yet.
That is why I need to try through Trustpilot review.
Sorry guys, but this is not cool.
I cannot find my order number. But my Invoice number is HT-16347, My support PIN is 721945.
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Edited 25.09
After 15 days, still Pending.
Now I think they do not have any servers.
I have asked to return the money for the service in their ticket system (Ticket #647925). But after a few days they just closed the ticket.
Well done HT-Hosting.
September 13, 2024
Reply from Old
We are sorry to hear that there has been a delay in setting up your dedicated server and that you have not heard back from us. We understand that it is frustrating to wait three days without any information and we sincerely apologise for this inconvenience.
Dedicated servers can sometimes take longer to set up due to technical factors, but of course we should have informed you of this. Please send us your order or ticket number privately so that we can prioritise your case and ensure that your server is set up as soon as possible.
Thank you for your patience and we greatly appreciate your feedback.
Translated with DeepL.com (free version)
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Stay as far away from this company as possible
A grade 0 experience.
I bought my first service from them around the beginning of 2023, a vps at 60 euro on a friend's account that had to be changed in no half a month because I got 12 hours DDOS continuously. Staff was very unresponsive to ticks or on Discord, they didn't even care.
In December I decided to give them a second chance, buy a Ryzen KVM to do some work. The VPS I bought, I noticed I needed more resources and wanted to upgrade. Upgrade I couldn't do directly but had to ticket them. The VPS I bought on the company. They got back to me after 2-3 days and I told them to put my VAT number xxxx..... They made me a new invoice with the full price of the next tier of vps, so basically they wanted after I paid X euro for a vps, the upgrade to them means a new vps with full price. Don't think they would have added 2-3-4-5 euro more to the existing one, they didn't do that. I didn't agree to that and on top of that, they took the VAT off my invoice as they should have but put the VAT in the vps price. So that I pay more money than the product costs on the website. I said I want a refund, the 14 days hadn't passed and not even 3. THEY DO NOT OFFER REFUND because you accept this when placing the order. I don't know how they make their own laws. The ticket took 18 days and still no resolution. In the same ticket they didn't respond until 10 days later. I guess they waited for the 14 days to pass so I don't have to say refund or I don't know.
I also had a StorageBox once and that one went really bad, you had no upload/download speed at all, it was somewhere around 2.8mb/s, whereas with every other host company I tried, the minimum was 20mb/s - 90 mb/s max.
Whatever it is and even if the prices attract you, STAY AWAY FROM HT-HOSTING for your sanity. And for anyone who doesn't believe this review, try it for yourselves.
December 12, 2023
Reply from Old
Thank you for taking the time to share such a detailed account of your experience. We're genuinely sorry to hear that you've had these negative encounters with our services.
It's unacceptable that you faced such issues with our support, and that the processes you described did not go smoothly. We sincerely apologize for the delays in response and the mishandling of the upgrade process, as well as the VAT issue. Your frustration is completely understandable, and it's clear that we need to make significant improvements in these areas.
Regarding the DDoS attacks and performance issues, we're very sorry that our infrastructure did not provide the necessary stability and reliability in your case. This should not have happened, and we understand how much it negatively impacted your experience.
We greatly appreciate your feedback and will use it as a crucial motivator to reevaluate and improve our processes and customer service. We understand that you've been disappointed, and we sincerely apologize for the inconvenience this has caused.
We regret losing your trust and hope that in the future, you may have a better experience, whether with us or elsewhere.
Best regards,
Michel Anders
HT Hosting Bewetung!
- Netter Support
- Supper Angebote
- Coole Events (Mehr Guthaben)
- Gute Server
- Gute Uptime!
- Discord Support...
May 14, 2024
Unprompted review
One Of The Best Price For Performance Ratio (VPS)
I've been hunting around and using various providers for my VPS needs. HT-Hosting is by far one of the best IMO. While support is a bit slow to reply in some case (depending on certain factors) they will still check on and resolve your issues even if the support ticket isn't updated right away. That and the available offerings for what I SPECIFICALLY wanted was an issue. The VPS setup was quick and speeds are great. My issue is that none of the providers seem to have separate drives for secondary storage. This means a Windows reinstall will result in the storage drive also being wiped. This is not the case on Linux however, as you have more control over what's done during a Linux setup. Overall a great company to do business with!
*EDIT*
Just advising that I've tested a second time with having a reinstall done. The secondary drive actually did not get formatted. The problem seems to be the length of time it takes for the initial format. Bumped up from 4 stars to 5 as a result. Only reason for not continuing the service is a repeated glitch where the server becomes unavailable remotely. This was dealt with but returned - I think it's a hardware problem on the AMD platform that I did not see on the Intel platform.
April 18, 2024
Unprompted review
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the support is terrible
April 7, 2024
Reply from Old
Thank you for your feedback. We’re genuinely sorry to hear that you had a negative experience with our support. It’s clear that we did not meet your expectations, and for that, we apologize.
Providing effective and timely support is a priority for us, and it’s concerning to hear that we fell short in your case. We take your feedback seriously and will use it to make necessary improvements.
Thank you for bringing this to our attention.
Best regards,
Michel Anders
problem with reinstalling the system
When I click the "Reinstall System" , a confirmation message pops up, but nothing happens after clicking the "Confirm" button.
January 24, 2024
Bought a palworld server and its good
I bought a palworld server at the it worked really good, server is stable but need a restart after a couple of hours (game problem) because of memory leak. Server restart is really fast also backup for safty is good and there is no slot limit like the other hosters. Good choice
January 23, 2024
Unprompted review
It took the customer service staff 4…
It took the customer service staff 4 days to resolve the work order I submitted. The problem that needed to be solved was that the server stayed in the reinstallation state without reinstalling after reinstalling the server.
December 23, 2023
Reply from Old
Thank you for your feedback. I’m sorry to hear about the delay you experienced with our customer service. It is unacceptable that it took four days to resolve your issue, especially when it involved a server stuck in the reinstallation state.
We understand how critical it is to address such problems promptly, and we regret that our response time did not meet your expectations. We will review this case to understand what went wrong and to improve our process.
Thank you for bringing this to our attention. We appreciate your patience and hope to provide a better experience in the future.
Best regards,
Michel Anders
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Good value for money
Good value for money, support was supportive to resolve problems. server response was better than others Hosting in terms of performance and bandwidth.
November 15, 2023
Unprompted review
good services
November 11, 2023
Unprompted review
Good high-end Ryzen root servers
Hoping for a great experience with high-end Ryzen root server.
October 22, 2023
Unprompted review
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