Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
Website application a little unclear in places eg transfer ins. Also received numerous emails reminding to pay in funds when you already new it was a transfer in.
Company replied
Company details
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Great easy process
February 23, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Pete, thank you for taking the time to leave feedback.
We're pleased that you found the process easy.
Hampshire Trust Bank
Easy process and app is very useful
Easy process and app is very useful. Sufficient detail too.
March 6, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Mark, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Excellent bank
Having made a deposit and then having to withdraw within 14 days cooling off, I have nothing but praise for HTB. Great communication and efficiency. Money back within days. Great Bank.
March 27, 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
ISA transfered in with no problems.
March 2, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the ISA transfer process straightforward.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the product and you found the application process easy.
Hampshire Trust Bank
Beat expectation at every stagr
March 22, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Mark, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Good interest rate for savers
Good interest rate for savers. Savings account easy to open. Good and timely communication.
February 25, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Dee, thank you for taking the time to leave feedback.
We're pleased that you're happy with the product and service and found the application process easy.
Hampshire Trust Bank
ISA allowances
Why do investment companies (Banks etc) assume that their customers have not used up all their ISA allowance, and continue to bombard you with so-called outstanding offers. I have used up all of my ISA allowance investment for 2025-26, but still continue to be offered to use up the ISA allowance. Banks, give your customers a rest and don't assume that not all of them still have money to invest in a Cash ISA etc.
Mark
March 20, 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Hi Mark, thank you for taking the time to leave feedback.
We're sorry that you're unhappy, we're always keen to improve and have passed this onto the relevant team.
Hampshire Trust Bank
Quick steps to setup the ISA acount.
March 7, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Raymond, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Verey professional in all things with…
Verey professional in all things with all aspects and verey easy to deal with
February 20, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Peter, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
They were lucky to keep my Money,last…
They were lucky to keep my Money,last time I re-invested.
It was only the interest rate and my laziness that kept me there- certainly not their communication!!
And now we have the same with my Mother, who wishes to transfer in a cash ISA.
The only response to her query is some vague remark about her current provider ,initiating the process??It is HTB who should initiate the transfer!!
What's wrong with this outfit??
March 17, 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service you have received.
Please can you kindly provide us with some more information for us to be able to assist you further. Alternatively please give us a call on 020 7862 6222 and we would be happy to help.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Maria, thank you for taking the time to leave feedback.
We're pleased that you found our website easy to navigate and that you're happy with the interest rate.
Hampshire Trust Bank
Excellent service
Helpful and knowledgeable customer service. Seamless transfer and credit of funds to my account.
March 12, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
I found HTB bank offered exactly what I…
I found HTB bank offered exactly what I wanted and very quick and easy to use.
February 20, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Anthony, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
I was not able to transfer money into the account.
I was not able to transfer money into the account, because my bank flagged it up as something fishy. I tried again and again, HTB asked me to talk to Lloyds, which I did, and Lloyds said the problem must be with HTB. So I gave up. My account is empty and should be closed.
February 12, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you're unhappy and had to close your account.
We're always keen to improve and have passed this onto the team.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Paul, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Investing with confidence
My Cash ISA was taken out without difficulty on line and the paper work arrived on time
February 16, 2026
Reply from Hampshire Trust Bank (HTB)
Hi David, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Hassle free and simple to get the right…
Hassle free and simple to get the right result
March 2, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Easy to open the accoint
February 16, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Janet, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
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