Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
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Review summary
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My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
Website application a little unclear in places eg transfer ins. Also received numerous emails reminding to pay in funds when you already new it was a transfer in.
Company replied
Company details
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
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I wanted to transfer an I.S.A
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was only transferring an ISA not applying for a new one. I phoned HTB and asked what was happening and was told it was going through. I still kept getting emails telling me I had to fund my ISA. Eventually I got a message 4 days after the date of maturity telling me that the ISA had been funded.
Why couldn't I be informed by email that the transfer was going through instead of emails telling me to fund the ISA. Most confusing and lack of information.
January 24, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Roy, thank you for taking the time to leave feedback.
We're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Opening my savings account was refreshingly simple!
Opening my savings account with HTB was incredibly smooth and with only 2 confirmation emails it was up and running. All details (including the excellent interest rate) were correct & navigating the app was a breeze. No issues, no problem! 💯👍🏽
January 6, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that your application was easy and you're happy with the product.
Hampshire Trust Bank
ISA Transfers
HTB standard communications do not allow for ISA transfers, they are geared for new money being paid into the account for the current tax year.
After a call to HTB I was advised that ISA transfers have 60 days rather than the standard 14 day window (cancellation period). Following the call everything then went smoothly and I just ignored the constant emails and texts I received as they didn’t apply.
HTB needs to ensure that their communication suite and their systems cater for ISA transfers.
In addition the customer journey when applying for an ISA product should also capture that an ISA transfer could have a notice period or future maturity date and this can then assist with the communications sent.
February 3, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Tracy, thank you for taking the time to leave feedback.
We're sorry that you are not satisfied with the service you have received, we're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Good interest
January 27, 2026
Reply from Hampshire Trust Bank (HTB)
Hi John, thank you for taking the time to leave feedback.
We're pleased that you are happy with the product.
Hampshire Trust Bank
Application process was very easy
Application process was very easy, login a doddle, interest rates favourable. I recommend them. Ben 87 years old.
February 5, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Ben, thank you for taking the time to leave feedback.
We're pleased you found the application easy and you're happy with the product.
Hampshire Trust Bank
Easy to use website
Easy to use website, clear and straightforward application process
January 22, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Susan, thank you for taking the time to leave feedback.
We're pleased you found the application easy.
Hampshire Trust Bank
The ease of opening a new saving…
The ease of opening a new saving account with Hampshire bank .
February 5, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Kevin, thank you for taking the time to leave feedback.
We're pleased you found the application easy.
Hampshire Trust Bank
Perfect
Perfect, simple and effective, easy to get in touch with and fast efficient process!
January 11, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the service.
Hampshire Trust Bank
It took over 1 week to get a 6 month…
It took over 1 week to get a 6 month fixed account set up. I got it elsewhere within 24 hours, no problems whatsoever. I closed the HTC bank account off after receiving my other one before it. Dreadful process times for such a simple application.
January 6, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you had difficulty setting up your account, we're always keen to improve.
I passed this onto the team and can now see that they have been in touch, we hope that this was helpful.
Hampshire Trust Bank
Great interest rate on east access…
Great interest rate on east access savings account and easy to setup. Customer service was great too.
January 24, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Lee, thank you for taking the time to leave feedback.
We're pleased you found the application easy and you're happy with the product and service.
Hampshire Trust Bank
Interest rates excellent
Interest rates excellent. Easy account to open. Poor communication and dealing with an isa transfer. Many calls made to deal with the transfer
February 3, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Susanne, thank you for taking the time to leave feedback.
We're pleased you found the application easy and you're happy with the product.
Thank you for your feedback surrounding your ISA transfer, we're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Dave, thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Mark, thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Great savings rate and easy to set upp…
Great savings rate and easy to set up and manage the account online.
February 2, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Donna, thank you for taking the time to leave feedback.
We're pleased that you found the application easy.
Hampshire Trust Bank
It was helpful and efficient I…
It was helpful and efficient I appreciated receiving documents in the post.
January 23, 2026
Reply from Hampshire Trust Bank (HTB)
Hi Susan, thank you for taking the time to leave feedback.
We're pleased you're happy with the service.
Hampshire Trust Bank
Had to call customer service very…
Had to call customer service very helpful transfer of ISA very smooth
January 29, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Laurence, thank you for taking the time to leave feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Easy to deal with and easy to navigate…
Easy to deal with and easy to navigate website.
January 10, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the process easy.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Hi Neal, thank you for taking the time to leave feedback.
We're pleased your application was easy.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application process easy and you're happy with the product.
Hampshire Trust Bank
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