Hub Group, Inc. Reviews 137

I had to use them because of The Home Depot and Lowes. But oh boy, they are really bad, had an appointment at 1:00 p.m for three orders and two of the drivers showed up at 10:00 a.m, not respecting the appointments scheduled by them. And now the third pickup they rescheduled it for the next day in the morning. If we get missed for The Home Depot or Lowes we get fines, and because of them we can get in trouble with our business partners.

Home Depot return with 2 missed scheduled appointments. I had to call out of work the first time and they no showed for an appointment window that THEY gave to me. Customer service told me that the particular station that serviced my area was having problems but now that I see all the reviews with similar experiences I see that this is this company as a whole that is a disaster. After scheduling a second appointment they no showed again with no call, email or anything. My refund for my damaged product from Home Depot is contingent upon this company picking up and returning the item so it baffles me why Home Depot (a reputable company) would partner with such a terrible company and give their customers such a bad experience. As consumers we need to band together and petition Home Depot, Wayfair, or whatever other company uses this horrible company to end their business dealings with them.

Avoid this company at all costs. It is highly recommended cancelling your order and placing it somewhere else that doesn't use Hub Group.

DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEY ARE LIARS AND WILL USE SMALL TRUCKING COMPANIES AND THEN NOT PAY THE CARRIER FOR THEIR SERVICES. WHAT A HORRIBLE COMPANY. I AM GOING TO LET ALL THEIR CUSTOMERS KNOW THEY DON’T PAY

Update from my previous review. After 20 days of shear misery dealing with these people at Hub Group they finally picked up my damaged toilet from Home Depot. When they arrived I specifically asked them if I needed to sign anything for the pick-up. They said no, and I thought that was odd but I video taped the entire pickup in case I had trouble receiving my credit for the toilet from Home Depot. After they left…within about 10 minutes I received an email confirming the toilet was picked up and attached was a signed receipt with my forged signature on the receipt. So beware if you have to deal with this miserable company. It is shocking to me they remain in business.

If I could have given 0 stars I would. Absolute worst logistics company out there. They rescheduled or missed my pickup 6 times, driver yelled at me, and 7 weeks later I still haven’t had my pickup. 0 stars!!!!!! Shocked they are in business still

Reading other reviews of Hub Group at least makes me feel less crazy and baffled about why this company is such a joke. Have been trying for 5 weeks to get them to pick up a large damaged item from Home Depot. No communication, no responses, no shows to scheduled appointments. Chat option is useless.
How this company is in business is beyond me!!

Missed appointments, long waiting periods, and a lack of communication from Hub Group regarding the status of their shipments.
Difficulty reaching customer service representatives and then having to deal with rude or unhelpful employees after being on hold for over 30 minutes. If you press 1 for a call back, they never call you back.
They are unreliability with missed deadlines, failure to follow through on promises, and difficulty rescheduling deliveries.

Like many other reviews here I would like to echo how awful Hub Group Final Mike is as an organization. The driver stopped by house for less than a minute and then left claiming no one was home. My wife was home and confirmed she saw the truck. No one even came to ring the doorbell. Since then I’ve ate
Let’s co tact with them to reschedule eight times with no luck. They are unresponsive and nearly impossible to speak with directly on the phone. I’ve never experienced anything as terrible as this organization. I still haven’t received the item six days later. The WORST!

The Hub Group is a third party company for Wayfair. Wayfair isn’t a very good company but HubGroup is way worse!!

They don’t answer phones, have very rude employees, and don’t do what they say!!

I have no idea why Wayfair uses them but both companies have terrible customer service and communication!!

I would give them 0 stars if I could. Once these people take your money they will not take your call. I’ve been hung up 4 times and disconnected before a customer service agent even comes to the phone and have had wait times of over 20 minutes. The guys who delivered my parents’ bed did not put it together as requested. We were unaware that the legs were different heights. I mentioned that the bed was too high for my mother and they stared blankly at me. It became clear that they didn’t speak English. They also had no training or knowledge about the product they were putting together. We didn’t know that the legs could be installed to accommodate three different heights, as this was never explained to us. We only found out after my father read the manual the following day. We paid $300 for white glove service and tipped on top of that. Now we need to dismantle the beds and install them again. Hub Group could care less that my elderly sick mother can’t get into her $3k bed. It’s disgusting how this company treats people.

I keep getting emails with different dates of delivery simply with the option of confirming. No option to re-schedule. You have to go to their website for re-scheduling. Once you do that the site does show correct date. But will continue to send emails and texts with wrong dates saying I must confirm. Tried to work with support from Tyria of customer service who simply asks for the same information again and again. And then I was disconnected. Now I realize why everyone gave 1 star because you cannot give 0 star. If I could I would.

Delivery from a online furniture store. Received email notification to schedule my delivery. Scheduled for July 11 with a 12 hour window (absurd). After waiting all day and no delivery I finally was able to make contact with someone at HubGroup only to be told it was too late to help me and that I was even lucky she answered the phone as she was on her way out and could not help me. Checked my status today and my delivery was rescheduled (who rescheduled???) ..called and phone call disconnects after holding 20 minutes...I've tried 3 times to get a live representative. Also tried their chat and they are unable to help there also...Hub Group representatives must work without supervision as no one can connect me to a member of management or have the ability to contact a terminal directly for information...

Why cant I leave zero stars? I have a tv being delivered. It was supposed to be delivered on a Thursday. The package was ordered with the wrong shipping address(505 instead of 551, everything else was correct) and the driver called to clarify the correct address. The driver said he would call before attempting to make the delivery. At 4:18pm I get a notification saying that the package had been attempted to be delivered at 5:21 pm. The delivery was rescheduled for Monday the following week. I called customer service to inquire about what happened and I was just told that the driver would call before delivering Monday. I asked why would he since the driver hadn't called Thursday. They hung up on me. I wasn't being rude or combative, they just couldn't provide me with an answer. I have had to deal with NSD owned by Hub Group before with companies that I've worked for in the past and I have never received a package on yime with this company. I don't understand why anyone uses them.

We are in Virginia and ordered a kayak on Amazon. I saw that NSD was the shipping company. I’d never heard of them before. Online reviews were dismal to put it nicely and I was very nervous. Well I then read that they had been acquired by another company recently and I know that usually people only take the time to review anymore when they have a bad experience so I waited to see. I’m so glad I did because it was the best delivery I’ve ever had. It actually came a day earlier than Amazon promised and was in perfect condition. Every person I dealt with was so kind and helpful. Don’t let the old reviews discourage you. They are amazing!

Scheduled a pickup of a Home Depot order that I was returning because the product was damaged. I scheduled through the Hub Group app 6 days prior to the pickup date. Hub Group requires a signature. The day came and went with no call and no pickup. Given the signature requirement, I was held hostage at home from 8 am to 8 pm only to be ghosted. I called the next day and was given some excuse about their IT systems losing the pickup notice. The person on the phone could not commit to a pick up day, much less a window. So I was forced to sign a signature waiver (relieving them of all liability) in order to facilitate a pick up at their earliest convenience. Note: Home Depot will not issue me a refund until after the order is picked up and delivered back to Home Depot. Later that day I get a phone call with an automated message telling me the pick up will occur in two days. That is followed by an email telling me the "delivery" of the Home Depot products will occur in two days. Huh? It's not a "delivery" it's a "pick up". I tried calling the number on the email to correct the mistake but I cannot talk to anyone. All I can do is leave a message. HORRIBLE experience!!!

Literally the worst. AWFUL customer service, nearly impossible to reach a human to talk to, late and disorganized. Avoid dealing with them at all costs.

They do not answer phones or respond in online chat. Awful company. And if you order anything from home depot be aware that they use hubgroup

Home Depot referred me to Hub Group to pick up a table saw I was returning. (I live 85 miles from the closest Home Depot). 5 attempts (3 phone calls and 2 online chats) to schedule a pick up. Every time I was told that someone would be calling to schedule. Never happened. Total scumbags.

Terrible experience. The AI phone call is terrible, never able to reach a human and it doesn't understand issues. Makes me not want to use Wayfair again to not experience this service.