Huboo Tech Reviews 1,096

For the first time since joining Huboo, we've needed to fulfil American orders. Maribel Alvarado has been absolutely brilliant in communicating back and forth and ensuring only the orders we need to fulfil are being processed, as well as making sure everything runs smoothly.

George Bugan is the best!!!
Always patient and kind and has a good sense of humor, too!
Very professional in every way-
strongly cheering for him!

The company is well set up to provide the services, with clear procedures in place. Service was responsive and quick!

I've been using Huboo for almost two months now, and my experience has been largely positive. The onboarding process was impressively smooth, which is always a promising start when dealing with logistics services. The initial operations were executed swiftly and met all my expectations, making the first phase of our collaboration quite satisfying.

A special shoutout goes to Tania, who has been exceptionally helpful from the beginning. Her expertise and proactive approach have made a significant difference in managing the logistical challenges we faced.

However, there is one area that I feel needs improvement – the customer support. Responses can be slow, and in a business where timing is crucial, this can lead to frustration and potential setbacks. Faster response times and more efficient communication would make a big difference, especially when dealing with urgent matters.

Overall, we're quite happy with the service so far.

Marbiel was very helpful throughout, prompt and patient. Organised several calls to help me get started. I made a few mistakes at the beginning but thanks Marbiels help they were resolved fast.

Couldn’t have asked for a better experience so far. The service from Huboo has been exemplary all the way from our initial onboarding call with Toby, through to set up with Bradley and now we get to work with the fabulous Rae who has ensured everything went smoothly for our launch despite many issues on our side, a miracle she managed it all!
Thank you!

From initial call to live in 7 days. Expert support and guidance and great rates. Unbelievable service - can't recommend highly enough. The skill and professionalism shown by Alex & George should be the benchmark for all companies.

After choosing Huboo based upon good pricing and good customer feedback in 2022, we've continued to grow our business with their support.

We began with just a few SKUs but typically rely on them for all of our fulfillment now. What is great about Huboo

1- We can drop stock to a warehouse ourselves without having to pay couriers

2- The goods we deliver are usually processed same day and instock - allowing us to better control stock levels and react to bursts of sales or seasonality (so much quicker than FBA

3- They handle Merchant Fulfilled Prime deliveries and all our other channels; Etsy, Ebay and Faire

4- The pricing is transparent and consistent

5- We have greatly reduced the number of “damaged in transit”incidents as they pack well

6- They can handle bundles and b2b/wholesale orders

7- The accounts & customer service lines are always answered quickly and they are always helpful if there is an issue

8- The customer dashboard gives us a great view of all deliveries, stock and history, meaning we can self manage.

9- They’ve got coverage in the EU meaning we can begin to scale in more countries (Germany and Spain are next)

Although the pricing has gone up since we started, it’s admittedly less so than others / inline with carrier increases and we couldn’t find a comparable service for less.

Can highly recommend Huboo to all eCommerce brands who want to spend less time sending goods out and managing the process themselves.

Suzanne and Donovan in Customer support are great

Our on-boarding experience has been great! We have felt assured that our needs are being addressed with care and accuracy. Rae has been of great help; she's very attentive and quick to confirm information to ease any of our concerns. Look forward to a bright future with Huboo!

Really user-friendly, efficient and professional onboarding. Louis really took time to understand my business and explain everything really clearly. The dashboard, goods in - all great.

Onboarding has been very smooth, with great customer service who have been very helpful helping resolve queries quickly. Rae in particular has been brilliant by checking in regularly and jumping on the phone whenever we've needed some extra support.

Starting our second business here as we had - and still - such a great experience with this fulfillment centre and its employees. Theyre the kindest!

Great customer service! Victoria was super helpful arranging a manual shipment to Belgium. It was a big order so I wanted to check the shipping pricing before it went out and she was able to provide guidance on the pricing and help me prepare a csv file for queuing the shipment.

Professional, friendly customer service despite some limitations of the company systems.

Suzanne is great! She really did above and beyond in helping me get what I need in a matter of minutes.

Suzanne was extremely helpful in my questions. Thank you!

Maribel was very supportive and helpful, she responded to our queries very efficiently and promptly. Great customer service!

Great Service Suzanne was very responsive and helpful!