Protolabs Network Reviews 823

it is simple to get quick pricing for simple parts, and for more complex parts the process is still fast and easy.

The print turned out so nice. I had excellent, prompt customer service with Kyle, especially while trouble-shooting some tax-exemption payment issues. The only feedback I would mention would be an idea. Maybe Protolabs could include a "proof print" feature that gives pricing for one proof print and the pricing of a larger order with the same manufacturer within 30 days. I assumed the same manufacturer that made our first print would print our second larger order at the same price per-print, but instead it was much greater. I opted to print with another Protolabs manufacturer to get the previous pricing. Anyway, just an idea to help keep consistency from an initial "proof" order to the final order.

Great website software tools, printing options, accuracy, speed.

Hi

I have registered as a manufacturer. I would like help for the next process.

meteazakli

Masterworks Teknoloji Mak.San ve Tic.Ltd Şti

With my company I ordered a shipment with a tight deadline.

After communicating this deadline I received tremendously good service! They checked all possibilities and communicated regularly, providing updates along the way.

Protolabs Network was able to come with a solution at no additional cost and helped my company forward!

First of all, it was stated that delivery would take only one day, but the company printing was in Bucharest, so that was impossible task. Instead of one day, we received them after three. Then there was issue with color, but the ones making parts where well organised and solved it in matter of hours. Parts were sent in few separate shipments. After received them some had rough finish so wanted to smooth surface using acetone vapor, but none of parts had reaction to it. They were supposed to be printed from ASA but this was red flag that it`s not ASA, but rather more popular PLA material. After that everything started to fall apart. Replay`s on e-mails where delayed, last one took week and only when I wrote to support mail, the responsible person replied to me. Phone number provided in web page is only in Dutch and being auto-robot it has no use for anybody that doesn't understand language. Would expect it to be in English as well. This issue could have been easier explained via phone rather than e-mail. I understand taking tests may take time but not replying on emails is very bad style.

Good experience both in the negotiation and order processing phases. Parts made well, compliant and well packaged.

Very good support to speed up manufacturing time on acceptable costs.
Material packaging was really safe.

good quality, fair price, delivered on time

Super clean print. Fast and extremely well priced.

The parts arrived were terrible.
The quality was terrible! Some parts of the piece were not even recognisable.

Quick and precise guidance. Fast delivery.

They do what they promise. Or even sometimes deliver earlier than expected. With problems or questions, we always receive a helpfull answer.

Despite having requested special packaging requirements for every order, we continue to receive tiny milled aluminum parts all individually wrapped. Literally takes us many hours to unpack a single order. No longer tolerated

The company and network is great. My last order didn't work out so well, but they gave me a refund. I hope to try again sometime, maybe improve the design first.

Easy to use, nice online tool, quick delivery and good quality

fast response, going the extra mile.
HUBS requested additional info (internal norms) to rule out misinterpetation. The order was received earlier then expected
However, a part that was not needed anymore ended up in the order by accident.

Great quoting system. Great incoming QA of parts. Excellent follow up.

Received 2 parts that had errors in the print. It was replaced fairly quickly, but we did need to rush the order to make a presentation, so we were short 2 parts.