part was acceptable and fairly nice - there was one area where the radii were larger than would be preferred, but they confirmed that first. It would be nice in future if a smaller radii could be used... See more
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Company details
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Protolabs Network (formerly “Hubs”) is a digital manufacturing platform made up of more than 250 trusted manufacturing partners around the world. It is part of Protolabs’ global manufacturing services, which combines a global manufacturing network with in-house factories for quick-turn parts. Its services include CNC machining, 3D printing, injection molding and sheet metal fabrication to help designers and engineers produce custom parts, from prototypes to full production runs.
Contact info
Danzigerkade 23A, 1013AP, Amsterdam, Netherlands
- +44 20 3966 9208
- networksupport@protolabs.com
- hubs.com
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Good Quality delivered in reasonable…
Good Quality delivered in reasonable time even with an eroded area.
The ease of ordering
The ease of ordering - being special items the quality that is received is excellent - we will continue to use Proto-Labs going forward
All deliveries in time
All deliveries in time. Very good quality, all dimensions correct, nothing to complain about.
Great quality parts and good customer…
Great quality parts and good customer service.
A convenient way to get stuff made
I needed some large, complex metal parts and Protolabs Network handled the manufacturing without issue. The parts themselves were high quality, and I will gladly use their services again.
The best
Perfect parts on time, very professional, reasonable price, highly recommend the web site.
Jon ford
Easy to submit project
Easy to submit project, very fast reply with quote, price was reasonable and project completed quickly
Every step.
Every step.
Learning to use the site,
the excellent feedback and questions from the
suppliers (updating all documents for agreement with the models and the knowledge that the parts were made correctly with little worry.
Aluminium CNC milling of display components.
I was nervous about sub-contracting some components I needed for a display project, but I was well supported by the Proto Labs team. Their explanation of the process, along with good flexibility to accommodate small changes was why I chose them in favour of other online fabrication companies, and when they delivered the goods on time and exactly as specified, I was very pleased that I had made that choice.
Good and Terrible
I had two different orders with Protolabs, the first order went smoothly. The 2nd has been a complete and utter mess. Originally I was told I could receive my parts with nutplates and that I should use the network. That was not the case. The non-network side could have done my 2nd batch of parts without a problem had this promise not been made and I could have had my parts 1.5 months ago. If you want good service from Protolabs do not use their "network".
Broken auto-quoting tool
I was auto-quoted one price for my batch of 3D printed parts, then I was told that my order needed review before I could place it. After review, the price increased about 13% per part. I'm disappointed at the price increase and in the delay of ordering.
Since then, the auto-quoting tool always requires me to request review before I can see any pricing on my parts. This defeats one of the main perks of an "auto-quoting" tool. My 3D parts uploaded were simple; any 3D printer could make them. Protolabs Network has lost out on orders from me because of this.
5 Star Service
I wanted to recognize the 5 star service I have received from Aaron Schleichkorn at Hubs (now Protolabs). I have worked on several critical projects this past year that have been 100% successful due to Aaron's support to assure the proper resources were applied and that they understood my requirements.
Careful review of my CAD files
Both the Hubs team and the selected supplier reviewed my drawings carefully. They contacted me before starting production to clear up any doubts.
Prototype Handles
Our latest prototype were not quite as good as the original units.
From upload to quote to parts in hand-…
From upload to quote to parts in hand- the process was as easy as it gets with accuracy and finish I expected. Will be a repeat customer!
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