Protolabs Network Reviews 820

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the parts received, noting their precision, accuracy, and adherence to specifications. Many people highlight the exceptional service, appreciating the professional and responsive approach of the team, which often includes proactive communication and timely resolution of any issues. The delivery service is also frequently commended for its punctuality, with orders often arriving on or before the estimated time. However, some customers have reported issues with product quality, such as poor surface finishes or parts not meeting specifications, including incorrect threads or dimensions. There have also been instances where the ordering process was problematic, with unexpected price increases, delays, or difficulties with auto-quoting tools. A few other people also felt that lead times were not met, and some experienced problems with shipping, including missing items or incorrect deliveries.

What people talk about most

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied with the quality of the... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the high quality,... See more

Service

Customers had positive experiences with service. Many reviewers praise the efficiency and professionalism of... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the on-time delivery and... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy,... See more

Based on these reviews

Rated 4 out of 5 stars

part was acceptable and fairly nice - there was one area where the radii were larger than would be preferred, but they confirmed that first. It would be nice in future if a smaller radii could be used... See more

Rated 5 out of 5 stars

We've been using protolabs since it was named 3d Hubs amd since day one we were super happy about their services. Especially the personal assigned account executives. You know someone cares about your... See more

Rated 5 out of 5 stars

Number one is price. Also attention to detail as well as quick turn-around time are key factors. My last order was returned to sender due to an addressing issue... Customer service made sure that m... See more

Rated 5 out of 5 stars

Protolabs website is extremely easy to use and they have a lot of manufacturing options. Parts come back well made and packaged. Faster and comparable price to other Chinese companies like Rapid dir... See more


Company details

  1. Manufacturer

Written by the company

Protolabs Network (formerly “Hubs”) is a digital manufacturing platform made up of more than 250 trusted manufacturing partners around the world. It is part of Protolabs’ global manufacturing services, which combines a global manufacturing network with in-house factories for quick-turn parts. Its services include CNC machining, 3D printing, injection molding and sheet metal fabrication to help designers and engineers produce custom parts, from prototypes to full production runs.


Contact info

4.2

Great

TrustScore 4 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ease of ordering

The ease of ordering - being special items the quality that is received is excellent - we will continue to use Proto-Labs going forward

February 13, 2026
Rated 5 out of 5 stars

A convenient way to get stuff made

I needed some large, complex metal parts and Protolabs Network handled the manufacturing without issue. The parts themselves were high quality, and I will gladly use their services again.

February 3, 2026
Rated 5 out of 5 stars

Every step.

Every step.
Learning to use the site,
the excellent feedback and questions from the
suppliers (updating all documents for agreement with the models and the knowledge that the parts were made correctly with little worry.

January 22, 2026
Rated 5 out of 5 stars

Aluminium CNC milling of display components.

I was nervous about sub-contracting some components I needed for a display project, but I was well supported by the Proto Labs team. Their explanation of the process, along with good flexibility to accommodate small changes was why I chose them in favour of other online fabrication companies, and when they delivered the goods on time and exactly as specified, I was very pleased that I had made that choice.

December 30, 2025
Rated 1 out of 5 stars

Good and Terrible

I had two different orders with Protolabs, the first order went smoothly. The 2nd has been a complete and utter mess. Originally I was told I could receive my parts with nutplates and that I should use the network. That was not the case. The non-network side could have done my 2nd batch of parts without a problem had this promise not been made and I could have had my parts 1.5 months ago. If you want good service from Protolabs do not use their "network".

January 14, 2026
Rated 2 out of 5 stars

Broken auto-quoting tool

I was auto-quoted one price for my batch of 3D printed parts, then I was told that my order needed review before I could place it. After review, the price increased about 13% per part. I'm disappointed at the price increase and in the delay of ordering.

Since then, the auto-quoting tool always requires me to request review before I can see any pricing on my parts. This defeats one of the main perks of an "auto-quoting" tool. My 3D parts uploaded were simple; any 3D printer could make them. Protolabs Network has lost out on orders from me because of this.

January 8, 2026
Rated 5 out of 5 stars

5 Star Service

I wanted to recognize the 5 star service I have received from Aaron Schleichkorn at Hubs (now Protolabs). I have worked on several critical projects this past year that have been 100% successful due to Aaron's support to assure the proper resources were applied and that they understood my requirements.

January 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look