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Review summary

Created with AI, based on recent reviews

Evaluating 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their functionality and unique design. The customer service is frequently highlighted as phenomenal, with many people appreciating the prompt, warm, and diligent responses. Reviewers often mention the quick resolution of issues and the staff's willingness to go above and beyond. The overall sentiment indicates that the company stands behind its products and provides exceptional support, making customers feel valued and leading to a desire for continued business.

What people talk about most

Product

Consumers find product quality to be exceptional, often highlighting the unique, high-quality, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its exceptional quality. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Response time

Customers consistently report highly positive experiences with response times. Many reviewers praise the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service for a product issue I had. Addressed the issue within hours above and beyond what I could have ever imagined. In this day and age of companies focusing on profits above cust... See more

Rated 5 out of 5 stars

Huckberry is a great company to shop with. They have quality products, an awesome website and friendly and helpful customer service representatives. They stand behind their products and are always r... See more

Rated 5 out of 5 stars

Huckberry is a top notch company which not only sells high quality apparel and other stuff, but also takes care of their customers as f any issues arise. I have been their customer for several years l... See more

Rated 5 out of 5 stars

Huckberry Customer Service has been phenomenal. They not only respond to your questions, but they will also go into depth. Their responses come across as they actually care about their customer servi... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.


Contact info

4.9

Excellent

TrustScore 5 out of 5

951 reviews

5-star
4-star
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1-star

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality products

Great quality products, grear selection.
In my case had to return a pair of rrl jeans (didnt fit) made the return easy and fast. Within 24hrs my account was credited.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is a 10/10

Customer service is a 10/10! I made an embarrassing mistake and purchased 2 of the same thing… when I saw how much my card was charged I thought my discount wasn’t honored so I reached out. They kindly let me know the discount was applied but I accidentally bought 2 and helped me!

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Shop Different, Look cooler

Always has the best, coolest and newest product on the market for the casual man. If you’re looking for variety, uniqueness, and swagger start here. Everything you could need for guy who enjoys life outdoors but wants to look like he wasn’t raised outdoors, in the wild.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Good clothes with good humans behind them.

I’ve purchased clothes from Huckberry a couple of times. Great Clothes, long lasting, stylish, and comfortable. This last time I purchased a different size on a couple of items; long story short, I needed to exchange and during that process one pair of pants didn’t get credited. I contacted customer support and a resolution took place extremely quick. It’s nice to find good clothes with outstanding support.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and great clothes!

The pants I bought had a hole in them after ten months of wear. I figured I’d try to see if they could do anything and they SENT ME A NEW PAIR FOR FREE! Great customer service and I love their clothes. Will buy from them again!

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

The Huckberry service team quickly…

The Huckberry service team quickly addressed my small, but important, issue I had with my order. Clear communication and swift action is rare these days in customer service. I will be a repeat customer of Huckberry.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Support

I've contacted Customer Support I think twice. Once for a shipping issue and once for a quality issue with the stretch selvedge jeans. Both times they simply rushed shipped a new item, no problem. No hassle. And the jeans issue was minor. I didn't know what to expect - but they took care of it.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Huckberry has theeee most top notch…

Huckberry has theeee most top notch customer service. I cannot say enough good things about the team and the way they ACTUALLY care about their customers. It is so rare for companies anymore to operate this way and I am so appreciative anytime I have a question or need help with something. THEEE BEST CUSTOMER SERVICE and it keeps me coming back!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service 100% of the time

I emailed the customer service team with a question about timing of a shipment of an order I was going to place.
I received a prompt reply with a thorough explanation that allowed me to make an informed decision about when to submit my order so I would receive it after I returned from a trip.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Best Customer Service

Huckberry has the best customer service out there. Had a small issue with my order outside their normal business hours. I sent an email explaining the issue and by the next day the issue was solved. Highly recommend their site and service!

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Had a problem with a pair of shoes so I…

Had a problem with a pair of shoes so I reached out to the customer service email for Huckberry. Super prompt reply with a clear timeline on how to resolve. Follow up was timely and completely satisfactory. Thanks Huckberry for taking control even though the situation was not perfect! Cheers

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Huckberry’s customer service truly went…

Huckberry’s customer service truly went above and beyond. They followed up quickly on the original issue and even reached out again with a thoughtful reminder that they were still committed to helping. I genuinely appreciated the care, attention, and support the Huckberry team extended throughout the process, and their generous resolution was incredibly helpful.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Huckberry Team Rocks!

The Huckberry team always goes above and beyond in making sure the customer gets the support they need. There was an immediate response to get me the correct item I ordered and made things so easy.

April 9, 2026
Unprompted review

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