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Review summary

Created with AI, based on recent reviews

Evaluating 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their functionality and unique design. The customer service is frequently highlighted as phenomenal, with many people appreciating the prompt, warm, and diligent responses. Reviewers often mention the quick resolution of issues and the staff's willingness to go above and beyond. The overall sentiment indicates that the company stands behind its products and provides exceptional support, making customers feel valued and leading to a desire for continued business.

What people talk about most

Product

Consumers find product quality to be exceptional, often highlighting the unique, high-quality, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its exceptional quality. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Response time

Customers consistently report highly positive experiences with response times. Many reviewers praise the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service for a product issue I had. Addressed the issue within hours above and beyond what I could have ever imagined. In this day and age of companies focusing on profits above cust... See more

Rated 5 out of 5 stars

Huckberry is a great company to shop with. They have quality products, an awesome website and friendly and helpful customer service representatives. They stand behind their products and are always r... See more

Rated 5 out of 5 stars

Huckberry is a top notch company which not only sells high quality apparel and other stuff, but also takes care of their customers as f any issues arise. I have been their customer for several years l... See more

Rated 5 out of 5 stars

Huckberry Customer Service has been phenomenal. They not only respond to your questions, but they will also go into depth. Their responses come across as they actually care about their customer servi... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.


Contact info

4.9

Excellent

TrustScore 5 out of 5

951 reviews

5-star
4-star
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1-star

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top notch customer service

Top notch customer service. I ordered a product that arrived partially damaged and the team at Huckberry replaced it immediately without issue. They even priority mailed it to me. Really appreciate everything. Thank you guys!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I was in a pinch with the wrong size…

I was in a pinch with the wrong size jacket and the customer service team at Huckberry stepped in and made everything right! This experience has made me a Huckberry customer for life. They could not be a better online retailer! A+++++

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great experiences with Huckberry

I have placed half a dozen orders with Huckberry in the past few months and all have been exceptional. I had one issue with an order (due to the carrier) and Huckberry immediately rectified the issue. Great customer service will keep me coming back.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Polite, prompt and professional Customer Service

Polite, prompt and professional. I forgot to enter a discount code and they corrected the order with a speedy refund. Super fast responses to email.
100% honest - if it says "only 1 left" that literally means it's the last one.
I made a couple of purchases in the past 2 years, never needed assistance but when I did they stepped up. Now I go to Huckberry first to purchase clothing.
Thank you Luiza!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

These guys have great products and product selection. I had a little issue with my delivery however Huckberry used that as an opportunity. First of all, Christie was a pleasure to work with. She was pleasant throughout and was able to quickly get me a replacement for one item that was still in stock. She had it sent via UPS next day air this time so I didn't have to worry if USPS would lose my package again. She got a refund started for me on the other item which was no longer in stock. Finally, she sent me a coupon code to use on my next purchase. I couldn't have asked for better service. This builds my trust and confidence to continue to work with Huckberry going forward. It is unfortunate when mail gets lost. My grandpa was a postman for 35 years, so I get it. It became an opportunity to build the brand and develop customer loyalty that Christie and her team were quickly able to capitalize on. I appreciated everything she did for me. Thank you! And the products were still great even though it took a few days longer to receive in this instance. They were a few items from Relwen. I highly recommend them.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I had an order that went to the wrong address

I had an order that went to the wrong address (my fault) and was returned to Huckberry. I contacted Huckberry's Customer Support and they took care of the problem right away, resending some items immediately because I needed them for a trip to India. Everything went smoothly and the issue was resolved quickly, with zero hassle.

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service and resolution

I had a manufacturing issue with a product I purchased, and within an hour of contacting customer service, they had already responded and expedited a replacement. Exceptional service—and another reason I remain a loyal customer.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Top if the line

Quality of merchandise is tops, as is customer service. Among my very favorite stores, online and in person. Keep up the great work.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great gear and great shopping, fantastic customer service

Great gear and great shopping experience. Also, when something is off, they are not joking about making it right. Had an issue with an order and let’s just say I am happy to see a seller that is as loyal to itheir customers as their customers are to them. Above and beyond!!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

a new and happy Huckberry shopper

I’m a new Huckberry shopper, pulled in through Instagram after months of window shopping before finally pulling the trigger. The return policy that lets you order multiple sizes and colors to try on at home was a big selling point for me. I have a hard time knowing what I’ll actually like until I see it in person, so that flexibility made it easy to commit.

I’ve been primarily shopping sales due to budget, but I’m learning that waiting too long means losing out on preferred colors and styles, something to keep in mind.
Customer service has been fast and above expectations every time. They’ve genuinely gone above and beyond to help work through a couple of unexpected issues.

Huckberry has become one of my go-to clothing shops and I’m looking forward to continuing to shop there.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I emailed them asking about a shirt in…

I emailed them asking about a shirt in an advertisement email for an unrelated product. My question was fairly sparse on details. Amazingly they figured out what I was asking about and promptly sent me an answer. Impressive stuff!

March 16, 2026
Unprompted review
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