Waited in live chat for too long with no response. Make sure you set aside an hour just to update your details. Online portal is missing a lot of features, why can't I update my rego number onli... See more
Company replied
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Review summary
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Reviews shaping this summary
Huddle was very easy to work out premiums on line with the realistic costing for a car that travels less than 5000km per year. Was more than happy to go with them with at least a $250 saving on other... See more
Company replied
In regards to Travel Insurance, no problems. However, Huddle does not have the capacity for direct debits to the bank account for monthly car insurance. Everything has to go through a credit card,... See more
Company replied
Using the online tool was simple and easy to use. However the add on extra makes these premiums creep up ever so quickly. Though on review the price was still very competitive. Hopefully I never nee... See more
Company replied
Company details
Written by the company
By combining our insurance and technology expertise, we're making insurance quicker, better and cheaper. Life moves fast. Who wants to hang around for insurance? Huddle's award-winning car insurance offers flexible options, including Pay As You Drive. Enjoy friendly, Australia-based support and the convenience of buying, managing, and claiming 24/7. Join thousands of satisfied Australians who trust Huddle for their car, home and travel insurance needs.
14 Day Money Back Guarantee
Try our products risk free
If you decide that this policy is not for you and you have not made a claim, you may cancel any Huddle policy within 14 days of it starting.
Contact info
4.2
Great
8K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Can’t do simple changes without…
Can’t do simple changes without cancelling
Competitors are much cheaper with better benefits
April 13, 2026
Reply from Huddle Insurance
Hi there, thank you for taking the time to review us. We understand the need to find insurance that suits your situation best, sorry we were not able to offer cover suitable to your needs this time around.
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
It was cheaper than my previous…
It was cheaper than my previous insurance policy but I would prefer a paper policy rather than email.
April 12, 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
Great customer service
We had a mix up and accidentally bought 2 policies. The customer service was very helpful and processed a refund for us promptly. The policy we kept was affordable and for a company with good customer service that’s very rare.
April 10, 2026
Reply from Huddle Insurance
Thank you for taking the time to review us and for the amazing 5 stars too - Welcome to Huddle.
Huddle has great customer service
Huddle has great customer service. Efficient and friendly, and the pricing structures work well depending on what your requirements are each year.
April 9, 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
How do I actually contact huddle for…
I can confirm that I was responded to by at least 2 huddle employees regarding this post. However one question remains: What happens in an emergency?
February 14, 2026
Reply from Huddle Insurance
We are sorry to hear you feel this way and would like to better understand why. We did attempt to call today and couldn't reach you. We have sent you an email to discuss further please get in contact with us if you are still needing any further assistance.
Thanks!
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
It was quick and easy to get a quote…
It was quick and easy to get a quote and transfer into a paid policy with a top price
April 7, 2026
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
New customer
Using the online tool was simple and easy to use. However the add on extra makes these premiums creep up ever so quickly. Though on review the price was still very competitive. Hopefully I never need to make a claim to review the other side of all this.
April 10, 2026
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
The absolute worst experience ever.
The absolute worst experience ever.
Back and forth for almost 8 months now!
I would NEVER EVER recommend them to anyone!
Non existent customer service, poor communication, lengthy delays...
July 31, 2025
Unprompted review
Reply from Huddle Insurance
Thank you for taking the time to leave your review. We are sorry we let you down during your recent experience and would like to understand and discuss your concerns further. Please email our disputes team at complaints@au.huddleinsurance.com making sure to include your full name and claim or policy number for review. We look forward to hearing from you.
Happy with the simplicity of the car…
Happy with the simplicity of the car insurance application. Hope roadside assist & any needed claims will be this easy.
A big thank you!
April 9, 2026
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
Good price and very easy.
April 9, 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
I found it very easy to follow your…
I found it very easy to follow your website and was also really impressed with the process overall!
April 8, 2026
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
Everything was straightforward and easy.
April 9, 2026
Reply from Huddle Insurance
Thank you for taking the time to review us and for the amazing 5 stars too - Welcome to Huddle.
This is the third policy I’ve had with…
This is the third policy I’ve had with Huddle. Their premiums are very competitive their claim processes relatively simple.
April 9, 2026
Reply from Huddle Insurance
hank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Reply from Huddle Insurance
Thank you for taking the time to review us and for the amazing 5 stars too - Welcome to Huddle.
Frustrated with how price went up from…
Frustrated with how price went up from what was quoted on comparison site and subsequent AI chat process which was clearly a robot. I’ll research alternatives during the cooling off period when I have more time
April 8, 2026
Reply from Huddle Insurance
Thank you for your review.
There are different stages to completing a quote with us. We do ask some basic underwriting questions to give you an initial price. Our quote flow then moves into more specific options where you can really tailor a policy to suit your needs. Until all quote questions are completed, the price may fluctuate depending on the answers to all questions, whether you have added other drivers, changed value options or added optional extras.
If there is any specific feedback you would like to advise us of, we would love to hear it. Please don't hesitate to send us an email at complaints@huddle.com.au.
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
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