Hudsonmarine Reviews 

I'm a bit concerned about all the negative reviews on here. My order was delivered without any fuss, no problem at all.
I ordered online for a part they indicated was in stock and I got an email from FedEx inside a couple of days that it was on its way. It arrived in Australia a week later, very happy with the company.

Very disappointed in the lack of communication. I originally phoned up and spoke to the Sales Dept and had a very helpful lady answer as I was looking for a Raymarine Autopilot Mk2 Wheel Pilot Gearbox Part No: A18088. She informed me that they did not have it in stock, but suggested the following Raymarine Rotary Drive Secondary Gearbox Part No: N023 might be useful as all I was looking for was some replacement gears. When I received it was obvious that they were not correct. I tried phoning but they did not answer and I therefore sent an email which they replied promptly telling me I had ordered the wrong part and that I needed to order the part I originally was looking for! I asked for to be advised how long it would take to get it as they did not have any in stock. They have never replied to my emails which have been numerous and they never answer their phone. I would be careful in dealing with this company as they seem to be impossible to deal with if you have any kind of issue, and insist that you order through their web site and will not allow you to order over the phone, presumably so that what you order is your issue if it is wrong. Still got the part.

Very good service good price for a Garmin handheld 67i a bit slow on emails probably very busy but was told when I would receive it and it was a day early couldn’t ask for anymore

Amazing service from Kristy. She helped with all our queries and communicated clearly about tracking information.

Order a product they show as in stock - when I chase it they say it was not in stock and it takes them two weeks to get it. I have to chase them - no contact from them to inform me of the delay.
Waste of time - don't use them

I placed an order on 13 February for a GO7 fascia. 10 x days later and I have not received the part. They have not responded to my email and there is no response via phone. AVOID.

Star – Very poor service, no communication
I placed an order with Hudson Marine and unfortunately it has been a very disappointing experience. My order was never dispatched, and despite sending multiple emails, I have received no response at all.
There was no tracking information, no update, and no explanation. I am now left chasing both my order and my money, which is unacceptable for a business selling marine equipment.
A company should at least communicate with its customers, even if there is a delay. Ignoring emails completely shows a lack of professionalism and customer care.
Based on my experience, I cannot recommend Hudson Marine and would advise others to be very cautious before ordering.

I used to always use Hudson Marine for their electronic expertise but something has happened as they haven’t moved into the 21st century for order updates, order delivery and customer service. Update: Just had a phone call from them to say my order is shipping tomorrow. Fingers crossed. I have upped my review stars.

Absolutely disgraceful service. Ordered and paid for item early August. Told item would be in stock and ready to despatch in days. Many emails and voicemail messages ignored without reply after 2 months. Then a blunt, impersonal, unapologetic reply simply stating it's on it’s way. I can only suggest you avoid this company like the plague.

Ordered a part 1 week ago now, emailed 4 times called 3 with just answerphone and a week later no reply at all. Not the best customer service and now checking is the company still in business as not to respond to customers is awful

Tried to purchase a replacement Transducer for my Lowrance plotter, sent e-mails and photographs called several times and still no feedback after a week of waiting I called it a day. They have no idea of customer service, would not try them in future. Purchased the item from another vendor after one call to confirm correct item JOB DONE

Ordered and paid for a part from their website- a part they don’t have apparently. Zero communication or response to chasing. This company is incompetent and not to be trusted.

Bait and switch free shipping on their online ads, and despite managing to collect payment immediately for stuff they said was in stock, I am still waiting for them to ship over a month later: their response to feedback has been somewhere between complacent and defiant.

Tried to pay for my battery over the phone but was directed to the website as for some complex reason they cannot take orders/payments over the phone, i Travelled to Hamble from Bournemouth to collect Radio battery only. to find, not only not there to be collected as ordered but not even ordered by them,, good website ? Cannot recommend and would never use again.

Good advice and great service.
Ordered Raymarine instruments which were delivered in two days by UPS.

Regular customer and once again, Hudson delivered excellent service. During a short trip this week, I discovered the B&G wind sensor anemometer cups weren't spinning. I popped into Hudson to ask when they could fit me in for investigation/repair. Within 24 hours the job had been done very cost effectively (only the bearing needed replacement). Top marks to this well run company!

Zero customer service. No order updates, no replies to emails. Had to contact the bank to cancel the payment in the end. Just another online company who carries no stock, lies about inventory and orders with the manufacturer passing on delays.

I rang on Monday morning, spoke to the boss Will, looking for approx. £15,000 of electronic kit for 2 workboats, went through it all in detail, and nothing back all week despite numerous calls, chasing, emails. Still not heard. Clearly this was not enough of an order to be interested so why say yes, go through it all and then never reply!!!

Ordered a screen protector for my fish finder , order confirmed and then receuved an email its processed awaiting shipment. I have received another email the next day that my order has been cancelled . Ive emailed them 3 times , send messages thru facebook page and phoned several times with no answer . Avoid avoid avoid

These guys are brilliant. Not only are their prices very competitive they also really know their products well. They went way beyond what was required to help me. I can't thank them enough and would definitely recommend them to everyone. I wouldn't go anywhere else!