HugePOD Print On Demand Wholesale & Dropshipping Reviews 58

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

HugePOD might look like a solid POD supplier on paper, but in practice, they fall short in reliability, quality, and customer service. Between long delays, poor material, faded prints, and terrible su... See more

Rated 1 out of 5 stars

First there was a period of time in which their shipments ran up to 10 days late but I didn't say a thing because I know that bad things happen sometimes. Then.. during/after the Christmas rush I rece... See more

Rated 1 out of 5 stars

Would give 0 stars if possible, I had completed over 100 hours of work and it was all lost when they updated their site. Huge Pod communication is terrible very rarely do they get back to you and t... See more

Rated 1 out of 5 stars

I ordered 3 samples pieces from this company. It took about 3 months for the order to get delivered. I received the same generic response whenever I asked for an update on when my order would be shipp... See more

Company details

  1. Clothing Supplier
  2. Clothing Wholesale Market Place
  3. Clothing Wholesaler
  4. Printed Clothing Store
  5. Youth Clothing Store

Written by the company

HugePOD are a professional fashion industry supply chain enabler with print on demand clothing, committed to serving worldwide start-ups & established brands. We have ten years of experience in the apparel industry and provides a comprehensive solution for all Fashion Brands. We oversee the process from start to finish - from designing, sampling, production, quality control, and shipping. HugePOD is one of the leading clothing manufacturers specialising in small quantity, high quality production, Garment production with low MOQs 2-30 PCS, variety of fabric options, designing & developing, original pattern blocks, CADS & tech packs, print designs & labels, competitive prices. You can check out the latest trends in the HugePOD. Custom design clothing Looking for wholesalers or dropshipping for your brand? E-mail us to request a catalogue where you can choose styles of our existing shapes which you can customise with different fabrics, colours, prints, and sizes.


Contact info

2.0

Poor

TrustScore 2 out of 5

58 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love it!!

I use this company all the time for my all over printed shirts and designs. I do not use anyone else.

September 20, 2023
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Rated 4 out of 5 stars

Print-on-demand service is fantastic!

Their eco-friendly products allow me to meet my customers' needs with peace of mind, knowing that I'm not harming the environment. I love their simple dropshipping service, which takes away the worries of inventory management and logistics. HugePOD is truly a reliable print service provider!

September 13, 2023
Rated 5 out of 5 stars

Very good!!!

HugePOD is really a great place to realize your ideas! Their print on demand service allows me to turn all my creative ideas into real products and send them to my clients. This allows me to focus on my creativity and marketing without having to worry about production and logistics. HugePOD is truly a creative’s paradise!

August 17, 2023
Rated 1 out of 5 stars

Never use them

Never use them, they trick people that they send the product it arrives in wrong address, DHL delivers and is working with this scam, takes picture of the box next door. but the dress is wrong, after delivery on Sunday dal is closed, and no phone number to call to complain. save your money and use local.

September 24, 2023
Unprompted review
Rated 1 out of 5 stars

Hugepod admitted to misprinting my…

Hugepod admitted to misprinting my designs across various products and using the wrong color clothing. Hugepod would not offer a refund on their errors and would only return a measly couple of dollars and many emails back and forth.

August 1, 2023
Unprompted review
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Rated 1 out of 5 stars

The worst

The worst - the absolute worst. Don't walk SPRINT away from this company. I cannot begin to describe how HORRIFIC this infuriating experience was with hugepod. Over 2 months and ambiguous communication and my client STILL doesn't have their products.

Customer service would be better suited if delivered by robots, no results, poor communication littered with misspellings. Hugepod only last year obtained millions in funding and has the worst customer service of experience you could possibly imagine. Do yourself a favor, just don't. They do not care about customers or service.

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Inconsistent sizing, no replacement

The print quality looked good on some of the samples I ordered. So I ordered a few more colorways in different sizes, before I made a bulk order for my store. I’m so glad I did that because when the next order came, the printing was done differently, and you could see white areas that before had been completely printed. The size of the larger items I ordered was actually smaller than the smaller sizes I had previously ordered and completely different than the size described on their website. I tried to get a replacement or refund for the items that were not the correct size. They only offered me a 5% discount on my next order. So glad I didn’t make my large order before realizing the sizing/print inconsistency! This would be a nightmare if a customer of mine needed to return or received the incorrect size of items since they clearly didn’t care to replace or refund me for shipping their mistake.

April 14, 2023
Unprompted review
Rated 2 out of 5 stars

Terrible customer service

They are cheap, but their print quality has gone down in the past year and their customer service is awful. They have messed up many of my orders. On one order that was nearly $500 dollars, they didn't send some items. The shirts were for a student competition, and the replacement items came over 3 months later. I didn't even need the shirts anymore because the competition passed. Hugepod didn't care and offered no compensation.

March 1, 2023
Unprompted review
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Rated 1 out of 5 stars

Bad company

The shipping from china and production time I so long. I request a refund but only refund shipping cost. Is funny. Bad company and very bad communication

February 6, 2023
Unprompted review
Rated 1 out of 5 stars

Wish I could give 0 stars

Wish I could give 0 stars. Took 3 weeks from ordering for the items that I’d ordered to even be shipped. Customer service were no help. After a further 2 weeks I still hadn’t received, contacted customer services, who were no help. After another 2 weeks the tracking information showed that the package had been returned to sender. Got in contact with customer service who said they would chase it up, never heard anything back. Had to get back intouch again, they tried to say I had received the items, when I showed a screenshot of the tracking information clearly stating that the items were returned they just said they would follow up, i had been asking for a refund for a couple of weeks at this point. They just kept making excuses, and telling me they would follow up. I ordered on the 11th December 22, still haven’t received anything. Now had to go through my bank to get a refund. Absolutely appalling company and customer service. Do not order.

December 11, 2022
Unprompted review
Rated 1 out of 5 stars

No Quality Control, Waste of Time and Money

I’ve been using them for the past 8-10 months. They’ve made multiple printing mistakes previously which they’ve corrected but I kept with them as the quality of the tees were quite good. The last 2 deliveries, however, were terrible. First, they took extremely long to send them. Then when they arrived, 9 out of 14 pieces came without labels that I’ve paid extra for. 14 black tees had dark rectangular patches on them and their t-shirt fabric has changed. I am in the midst of sorting this out with them and they have offered me a 10% discount code, like that would make up for anything? It’s ridiculous and I do not recommend this company at all.

February 2, 2023
Unprompted review
Rated 1 out of 5 stars

Not timely

I ordered 3 shirts on January 4th and after 24 days they're still in the processing phase. I won't be ordering from them again.

January 28, 2023
Unprompted review
HugePOD Print On Demand Wholesale & Dropshipping logo

Reply from HugePOD Print On Demand Wholesale & Dropshipping

Dear Adrienne,

I am so sorry for the inconvenience! The production and shipment were super delayed because of the Lunar New Year. All the orders placed during Jan 4th to 28th were delivered after the vacation. We posted a notice that you may omitted.

Now everything has recovered. I have admit that the shipping in the past was not friendly. Lately, we switched our logistics vendor to a big company and added two cost-efficient shipping methods (Sea freight and International Express).

I believe you will be amazed by the premium quality of the products, while the price is still so cheap.

Best Regards,
Joe, HugePOD
Customer Service Team

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Rated 1 out of 5 stars

Hi there i order a jacket almost 1and…

Hi there i order a jacket almost 1and half month but still didnt arrived they send me tricking on email but not opeing any more and still waiting even they didnt not reply on email they doing scame i am still waiting for the item but they didnt replay plz dont buy anything from them they scame people

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

Sooooooooo bad! Terrible company.

Soooo bad. Do not use them if you want to run a legitimate business. They lost, or didn't send, 3 of my clients orders. I've been fighting with them for days, trying to get my clients products OR they're freaking money. They just keep telling me "be patient" over and over again. I'm about to take legal action. They are hurting my business, and they are extremely unprofessional. I recommend using Printful. The customer service is above and beyond compared to this terrible company.

November 22, 2022
Unprompted review
HugePOD Print On Demand Wholesale & Dropshipping logo

Reply from HugePOD Print On Demand Wholesale & Dropshipping

Hi Lauren,

We are so sorry for the inconvenience!

The customer service team has just reviewed your order history. We note that you have placed 13 orders since May. The previous 9 have been delivered on time successfully and the most recent one placed on Dec 24 is in progress. We believe your bad experience is regarding the 3 orders placed at the end of November.

The order management system shows all of the 3 orders are shipped within 5 to 6 days, which means the products were produced on time. But the tracking information stopped renewing on Nov 13 and get stuck on the situation "arrive at the destination and clear the customs." That's why your clients haven't received the items.

This month we received many complaints regarding the same situation as the stock load in the US customs surged after Black Friday. Ordinarily, the delivery would be one or two weeks late. Fortunately, the customs are back to normal recently.

Although the custom stock load is not under our control, we are still willing to take responsibility. My team told me that we have arranged a refund for you yesterday. The refund should arrive in several business days.

Best Regards,
HugePOD Customer Service Team

Rated 1 out of 5 stars

Scam????

I've ordered my item over a month ago. I received a confirmation of my order however nothing since. I am not able to log onto their website as their email to register contains no link to verify your email address. I've sent many emails to confirm shipment and radio silence. Is this a scam?????

November 16, 2022
Unprompted review
HugePOD Print On Demand Wholesale & Dropshipping logo

Reply from HugePOD Print On Demand Wholesale & Dropshipping

Hi Cat,

I'm so sorry for the inconvenience. HugePOD is a legitimate company, not scam. We have served about 100,000 clients, earning good reputation especially for good quality and beautiful prices.

We are unable to find your order with key words like "Cat's" "Divinely" and "Cathie". The login error seems like an undetected bug and we need more information to troubleshoot it.

Please send your order number to yuan.zhou@hugepod.com. Our senior customer manager will help you solve this problem.

Best Regards,
HugePOD Customer Service Team

Rated 1 out of 5 stars

Major Issues, resolved, not recommended.

After setting up an account and ordering a Hoodie with my YouTube logo as a test purchase to start selling merchandise. However I did have an issue with not receiving my sample purchase, and literally sending multiple emails to be told Contact Yodel, we can't help you any further. After contacting Yodel, telling me to return to Hugepod, being sent in circles. I wrote my Trustpilot review and suddenly was offered a full refund and a replacement product. However I had to wait a while to get the refund, I did however get it, and the product arrived, eventually. the customer service are not helpful at all, repeating the same lines like a robot and the only way to get a response was to write a negative review. Although I am happy it has now been resolved, I could not recommend using this service. Customer service is robotic, products are good when you finally receive them, but an order placed 15th November finally got resolved on the 22nd December with my refund after multiple emails chasing it, being told to be patient. My hoodie finally arrived first week of january. Such a shame.

November 25, 2022
Unprompted review
HugePOD Print On Demand Wholesale & Dropshipping logo

Reply from HugePOD Print On Demand Wholesale & Dropshipping

Hi Dan Marfell,

We are so sorry for the inconvenience! We checked the tracking system again. It says your order is placed on Oct 30, produced within a week, shipped on Nov 8, and successfully delivered on Nov 17. The tracking system shows that the delivery status is "left as authorised". Could you please double-check with the courier Yodel? The staff of many UK couriers are on strike recently which might cause such mistakes.

If still you cannot find the parcel, please send an email to yuan.zhou@hugepod.com, and my leader will arrange a refund or replacement for you.

Sorry again for the inconvenience!

Best regards,
HugePOD Customer Service Team

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Rated 1 out of 5 stars

Can't give review if uou haven't received.

Can't say anything wrong with item, I ordered 30 days ago and still haven't received my order so they get 1 star and that seems to be to much. I would not order from here again even if you paid me to.

November 27, 2022
Unprompted review
HugePOD Print On Demand Wholesale & Dropshipping logo

Reply from HugePOD Print On Demand Wholesale & Dropshipping

Hi Mike,

We are so sorry to hear that you still haven't received your item. Some orders placed in November are super delayed because of the bad weather, combined with the overstock caused by Black Friday.

Please contact our customer service at info@hugepod.com with your order number. Let's see if the order will arrive soon. We are also willing to arrange a refund for you.

We believe when you receive the item, you will find it worth waiting. In terms of quality, HugePOD is the best.

Best wishes,

HugePOD Customer Service Team

Rated 4 out of 5 stars

The best quality... With big company flaws

HugePod will deliver the highest quality for the price that you can find in the POD business and their site is very easy to work with. But their communication is completely terrible, their shipping is expensive, and production takes a few days longer than they advertise. For new clothing brand owners wanting to sell outstanding quality, HugePod is the best you got.

November 7, 2022
Unprompted review

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