Absoloute scam casino, Drove traffic to this casino for months, they ended up closing our affiliate account without notice and blocking us on skype. Additionaly they dont understand or spea... See more
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See what reviewers are saying
I wish I could give this company 15 red stars if they’d even allow it because my experience has been incredibly frustrating. I eventually took legal action, filed a lawsuit and get my money released... See more
Company replied
I requested a self exclusion due to gambling addiction. I was told it would be closed within 72 hours. Several weeks later, I was able to login and it was not closed. Unprofessional. It goes to show a... See more
Company replied
this place is awesome for crypto gambling. deposits are instant, withdrawals super fast. hugewin has all the games i want and the bonuses are fair. playing for 2 months with no issues whatsoever. high... See more
Company replied
Company details
Written by the company
Hugewin is the latest model casino and betting site that started broadcasting in January 2024.Hugewin has set out with the vision of becoming the largest online casino in the world with its expert team Our priority on this path is to ensure that our customers spend time in a fun and reliable environment without any complaints
Contact info
Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, 99999, Curaçao, Curaçao
- info@hugewin.com
- hugewin.com
2.5
Poor
49 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hugewin Bonus Scam
Today i sign up at Hugewin and deposite 200$ and choose the casino welcome offer. It was 50x wagering, very high. I saw that after i deposite! I play and lost my money! I read here on Trustpilot that Hugewin also demand that players have to wager the bonus, even if it is lost. So i took contact with live chat. And they could confirm this! No other casino that i know of do this! Is it even allowed?? I wanted to deposite another 200$, but this was saved. So all players out there! Watch out for this! No other casino out there actually demands players to wager a bonus that already is lost. This is just not a fair thing to do!
October 25, 2024
Unprompted review
Reply from Hugewin
Hi,
Thank you for your feedback. We’re sorry to hear that the welcome bonus terms caused frustration.
When a player accepts a welcome bonus, the wagering requirement attached to that bonus must be completed before a withdrawal can be made. This applies according to the bonus terms, regardless of whether the bonus balance is later lost during gameplay. These conditions are shown before the offer is accepted so players can decide whether they wish to use the bonus or continue with a regular deposit.
That said, we understand your point and agree that bonus rules should always be clear and easy to understand. We’ll review the way this information is presented and explained by our support team to avoid confusion in the future.
Please contact our support team with your account details so we can review your case individually and provide a full explanation based on your account activity.
Kind regards,
HUGEwin Team
I sign up as a new custumer at Hugewin
I sign up as a new custumer at Hugewin. I deposite 800$ and choose the 100% casino welcome offer that they have. It was a 50x wager requirement on the bonuns. I lost all my money before i met the wager requirement. I deposite a second deposite on 140$. This time without any bonus at all. Lost that to. Then i deposite a third time on 200$. I won a little bit and play my balance down to 1000$. Then i would like to order my first withdrawal at the site. The first attempt it was technical issues. They told me to make a new withdrawal to another crypto currency. I did that. Then it was cancelled again! I took contact to live chat and they told me that i need to wager my first deposite since i choose the welcome bonus. Even if the bonus is lost, you need to wager this on future deposite! So the case on hugewin is this: If a player deposite 1000$ and choose the welcome offer on casino, plays slots and loose everyting without any winnings at all. The balance is 0. And the player decide to deposite 50$. The player needs to wager 48000$ before its possible to order a withdrawal. In this example that is 960X on deposite number two! So just want to warn other players! If you do not make the wager on the welcome bonus. DO NOT deposite more money at Hugewin! This shouldnt be allowed! Closer to a scam than this is hard to get!
October 22, 2024
Unprompted review
Reply from Hugewin
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the withdrawal process was frustrating.
To clarify, when a welcome bonus is accepted, the wagering requirements connected to that bonus must be completed before a withdrawal can be processed. These requirements are part of the bonus terms and are visible before the offer is accepted. In some cases, if the wagering is not completed, the system may continue applying the requirement until the bonus conditions are fully resolved.
That said, we understand that this situation was confusing, especially after making further deposits. We will review how this is communicated to make sure the bonus and wagering rules are as clear as possible for players.
We kindly invite you to contact our support team with your account details so we can review your case again and provide a clear explanation based on your account activity.
Kind regards,
Hugewin Team
This casino is definitely a scam
This casino is definitely a scam. I deposited 2000 dollars and they gave me only 80$ loss bonus because I deposited 1000 twice.
If you deposit 100k dollars during the day and the last deposit is 10 dollars, they will only give you a sign up bonus for the last deposited 10 dollars they are scammers.
October 15, 2024
Unprompted review
Reply from Hugewin
Hello,
Since you have not provided any information about your membership, it is impossible for us to check. Please read our site rules and bonus details https://hugewin.com/en/promotion
Of course, a member who deposits 100 thousand does not benefit from standard rules, different advantages can be applied. Our rules are open to everyone, this does not make us scammers. You may not like the site, the rules may not suit you, but we are not scammers.
Regards,
Absoloute scam casino,
Absoloute scam casino,
Drove traffic to this casino for months, they ended up closing our affiliate account without notice and blocking us on skype.
Additionaly they dont understand or speak english properly.
STAY AWAY from this casino if you are an affiliate!
Edit : You do not have a lot of affiliates, stop lying. Anyways, all affiliates should stay away if they want to get paid their money!
October 3, 2024
Unprompted review
Reply from Hugewin
Hello,
It's impossible. We have dozens of affiliate partners. Before you smear us, you should have given us details about the story so that we had the right to reply.
Since you have not provided any information about your membership, it is impossible for us to check.
View my profile avatar and reach out to…
View my profile avatar and reach out to the website for help.
February 2, 2024
Unprompted review
Reply from Hugewin
Hello,
Thank you for raising your concerns with us. We appreciate your feedback and are sorry about your experience but it is impossible for us to respond to such a complaint without providing any details about your account. So you are not being fair by leaving us defenseless on this public platform.
Kind regards.
Stay away scam please everyone stay…
Stay away scam please everyone stay away its scam
August 3, 2024
Unprompted review
Reply from Hugewin
Hello,
Thank you for raising your concerns with us. We appreciate your feedback and are sorry about your experience but it is impossible for us to respond to such a complaint without providing any details about your account. So you are not being fair by leaving us defenseless on this public platform.
Kind regards.
Brobro
Hello .
I made a deposit of 570 usd on my account with user id Brobro
i start playing and my account went to 3600 usd profit
I requested a withdrawal of 570 usd and started to play the rest of the money. Within 2 minutes after i requested the withdrawal i was log out of the system directly and my balance in that moment was 2000 usd.
I contacted support several times and they sad it was problem with the update and at the end they as well blocked the live chat support ,so i cant go there and contact them,
I have taken withdrawal sometime and i dont know why they react in this way,
I am not sure but i think they are not going to pay me nor they will open my account !!!
So they pay when they want they close your account when thy want .everything they do as they want !
July 29, 2024
Unprompted review
Reply from Hugewin
Hi, we know you are db2024, the necessary complaints and notifications have been made about you. Use as many fraud methods as you want, we will detect you.
When paid reviewer mentions this is…
When paid reviewer mentions this is best crypto casino I should have sensed the scam. Let me give you an example I played moon princess in almost all casino but the outcome in this site made me sick.
.20 dollar bet round I played for 2 hours with 250 deposit. The balance went gradually down and bonus round rarely comes. The max it paid was 10 dollars cheap site. After days they will start with new site and wipe this rating that is crypto casino for you. Stay away
July 2, 2024
Unprompted review
Reply from Hugewin
Hello,
We take allegations of fraud or unfair practices very seriously and investigate them thoroughly. Firstly, I would like to assure you and all our players that we strictly adhere to industry standards and regulations to ensure fair play and security for all users. If you believe there has been an error or misunderstanding, please let us know specific details such as your username or account ID so that we can investigate the issue promptly. Regarding your concerns about the (RTP) on our slots, I would like to clarify that, like other sites, our platform is designed to offer a variety of gaming options to cater to different preferences and budgets. However, we are constantly monitoring and optimising to ensure the best possible experience for our players.
As you have stated, the claims that the games are simply machines, the winning system, the distribution of shares with percentage rates, etc. unfortunately do not reflect the truth in any way. Each game has its own algorithm and these are games of chance that depend entirely on the algorithm. Believe me, if we detected the working system, we would get rich and never work again :) We serve thousands of players at the same time, all games are offered directly to you, our valued members, from the relevant provider. the possibility of intervention in the games is impossible. If you feel that you have been treated unfairly or that there is any error, please contact our customer support team with all relevant details. We are committed to resolving any issues and ensuring the satisfaction of all our players. Thank you for bringing this matter to our attention and we are sorry for any inconvenience you have experienced. We value your feedback and are committed to maintaining the trust and confidence of our players.
Sincerely,
scam
Scammers
Terribly bad experience,
one of our friends tried to make 53k withdrawal
they blocked his account and they say he made fraud
this is unacceptable guys ,
we are more than 1o friend playing in this casino ,
we never face this problem before with amount less than 20k per withdrawal
as per this 53k it look like they don't want to pay it because of the big amount ,so stupid company
i think they are scammers and avoid working with them please
June 20, 2024
Unprompted review
Reply from Hugewin
Hey,
The necessary answers to all the slander and slander you have previously written about this issue have been answered both here and via e-mail.
How unfair and disrespectful is it for you to send us an e-mail and ask for another chance and say that you are friendly, but here you do the exact opposite. We are the ones who were treated unfairly, you opened dozens of accounts, developed software, withdrew thousands of dollars and got caught.
As we mentioned before: The provider informed us that it uses a backend tool through which it can send winning games very quickly.
The provider and fraud team detected this behavior and took appropriate action. Your current actions to defame us online to damage our reputation are unfair.
What you are doing is fraud and you are still here slandering us. If you continue with these statements, legal action will be taken against you.
Branch of scammers
Hello guys
Actually we are a group of friends more than 10 people playing in this online casino,
Sometime we lose sometimes we win !!!
We didnt face any problem in the withdrawals we did before but yesterday one of our friends made a win of 48k usd with a bet of 52 usd in a slot game called Lucky Joker 10,
In that moment he tried to make a withdrawal of the balance he had in the account 53k usd ,unfortunately they didnt pay him ,they said he did a fraud action and they blocked his account and didnt give any other explanation!!!!
Its so f**** bad experience guys, all of us are very sad about this !!
We would like to take legal actions,and if anyone can help please advise us!!!
I think they are scammers,they give back only small amounts, as per bigg amounts they dont pay,
Seems like they dont reply even in their emails ,
Avoid this online casino
If they react for good we will let you know in this review
June 20, 2024
Unprompted review
Reply from Hugewin
Hello,
We have received your email and have also reviewed your complaint on Trustpilot. It has been found that you are attempting to manipulate the system by using multiple accounts from the same IP address. Additionally, you have conducted numerous deposits and withdrawals on our platform, indicating your familiarity with the reliability of our site. Following a notification from the provider and subsequent software and technical investigations, our risk team identified fraudulent activity involving end-to-end hacking, leading to the rejection of your withdrawal request and the closure of your account.
Since its inception, our website has operated in compliance with the licensing regulations and has catered to valued members worldwide. Despite your assertion of playing as a team with friends, you have withdrawn substantial amounts by placing identical bets on the same game through multiple accounts sharing the same IP address at the same location, a practice that is strictly prohibited. The provider and fraud team have identified this behavior and taken appropriate action. Your current actions of defaming us online to tarnish our reputation are unwarranted.
While our site aims to provide a fun and enjoyable experience for all users, it has come to light that you have engaged in activities involving the use of unauthorized tools to gain illicit profits and manipulate game outcomes. Such actions are unacceptable on any platform or in any jurisdiction.
Please be informed that our site will pursue further investigation into your conduct.
HugeWin.
I requested a self exclusion due to…
I requested a self exclusion due to gambling addiction. I was told it would be closed within 72 hours. Several weeks later, I was able to login and it was not closed. Unprofessional. It goes to show all casinos licensed under Curacao Egaming are not actually regulated. It's a "dog and pony show." You must stay away from these casinos as they feed off of your addiction and their regulator does nothing about it.
June 3, 2024
Unprompted review
Reply from Hugewin
Hello,
I am sorry to hear about your negative experience with our platform. As the supervisor of HugeWin Casino, I would like to address your concerns and assure you that we take all feedback seriously in our continuous efforts to improve our services and address any issues that arise.
Our site is a licensed and legally operating site. You, of course, have the right to close your account without any conditions and without giving any reason.
Please also provide your username and contact our customer support team with specific details about your transaction. We are committed to promptly resolving any issues and ensuring that our players have a positive experience on our platform.
We also appreciate your feedback about our platform and will take it into consideration as we continue to improve our services.
This casino will block your account for…
This casino will block your account for no reason ..that what was happened to me i was tired for up my account then they blocked my account . They said to me because my bet is suspicious and i was play just live evolution games . Iam really not recommend play on this casino
Update: my username jpjp1234
I was already connected to support they give no reason.
May 8, 2024
Unprompted review
Reply from Hugewin
Hello,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
it is impossible for us to respond to such a complaint without giving any details. You claim that your account has been closed, but have you connected to our 24/7 live support line?
Please also provide your username and contact our customer support team with specific details about your transaction. We are committed to promptly resolving any issues and ensuring that our players have a positive experience on our platform.
We also appreciate your feedback about our platform and will take it into consideration as we continue to improve our services.
Playing Immortal Desire
Playing Immortal Desire, and it's awesome to feel like you're actually getting a fair shot. For real!! No funny business with the odds at Hugewin.
May 1, 2024
Unprompted review
its a scam site
do not play at this casino, there are all risks of stealing a deposit from the casino! Their low-rtr slots and low-limit sports betting are just a big scam! they told me that I broke the rules and now they can't refund my deposit!
-low rtr in slots
-low limits in the sportbook
-my deposit was not refunded after the closure of my personal account
April 28, 2024
Unprompted review
Reply from Hugewin
As the marketing of the online casino, We are deeply concerned to hear about your experience. We take allegations of scams or unfair practices very seriously and investigate them thoroughly.
First and foremost, I want to assure you and all our players that we adhere strictly to industry standards and regulations to ensure fair play and security for all users. If you believe there has been an error or misunderstanding regarding your account closure and deposit refund, please provide us with specific details such as your username or account ID so we can investigate the issue promptly.
Regarding your concerns about low Return to Player (RTP) rates in our slots and low limits in the sportsbook, I want to clarify that our platform is designed to offer a diverse range of gaming options to cater to different preferences and budgets. However, we continuously monitor and optimize our offerings to ensure the best possible experience for our players.
If you feel that you were unfairly treated or if there was any mistake in the handling of your account closure and deposit refund, please reach out to our customer support team with all the relevant details. We are committed to resolving any issues and ensuring the satisfaction of all our players.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you may have experienced. We value your feedback and are dedicated to maintaining the trust and confidence of our players.
obviously scam
obviously scam, NO CHANCE TO WIN...I'm NOT frustrated, I don't care about money, I feel cheated!!!
STAY AWAY
April 13, 2024
Unprompted review
Reply from Hugewin
Dear CashIsKing,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
We understand that losing streaks can be frustrating, and we want to assure you that our platform is designed to provide a fair and enjoyable gaming experience for all our users. A certified random number generator determines the outcome of each spin or game to ensure transparency and fairness.
We sincerely value you as a customer and want you to feel our attention. It is important to remember that the outcome of casino games is based purely on luck and chance, and sometimes, Lady Luck may not be on our side. However, this does not mean that you are not lucky overall. Luck can fluctuate, and it is just a matter of time before it turns in your favor again.
Additionally, we continuously work on improving our services and welcome any specific feedback you may have about your gaming experience. Your input is essential in helping us enhance our platform for all users.
We are always here to help you out, no matter what time of day it is. You can reach out to us via chat or email and we will make sure to give you all the support you need.
Wholeheartedly wishing you all the best!
Kind regards,
Hugewin Team
I Don’t trust them!
I have played here for a lil bit. I am really convinced that these casino’s with no real legal oversight ( ie Curaçao license) have shenanigans occurring.
I kept getting a lil clock followed by game stalling for no reason with great internet.
There is no reason for it and a losing spin ALWAYS follows the game interruptions
It would be different if a spin was occasionally winning after the stall but never.
Any brick and mortar can tighten and loosen the reels from a backroom with a touch of a button. The same providers that are often in land based casinos also provide online games.
If they can tighten reels from the backroom in a land based casino that is heavily regulated
they can for sure alter your online playing.
Just because a provider is licensed for one market doesn’t mean they provide the same legit experience to all markets.
In my opinion HugeWin is as corrupt as they get. Want fair gaming it is not here.
April 12, 2024
Unprompted review
Reply from Hugewin
Dear JOSHUA S,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
We understand that losing streaks can be frustrating, and we want to assure you that our platform is designed to provide a fair and enjoyable gaming experience for all our users. A certified random number generator determines the outcome of each spin or game to ensure transparency and fairness.
We sincerely value you as a customer and want you to feel our attention. It is important to remember that the outcome of casino games is based purely on luck and chance, and sometimes, Lady Luck may not be on our side. However, this does not mean that you are not lucky overall. Luck can fluctuate, and it is just a matter of time before it turns in your favor again.
Additionally, we continuously work on improving our services and welcome any specific feedback you may have about your gaming experience. Your input is essential in helping us enhance our platform for all users.
We are always here to help you out, no matter what time of day it is. You can reach out to us via chat or email and we will make sure to give you all the support you need.
Wholeheartedly wishing you all the best!
Kind regards,
Hugewin Team
WORST CASINO EVER !!! STAY AWAY
Hugewin is a very bad casino and they are not helpful when withdrawing...How can you make a deposit in BITCOIN and after you win, they only ask you to withdraw other crypto without giving you back BITCOIN since it is the one you use for transactions !!!
I sincerely hereby telling everyone associated with gambling on Hugewin to never trust them or play on there...They are the WORST CASINO ever and should change their name to HUGELOST !!! STAY AWAY !!! STAY FAR AWAY !!! FAKE !!! FAKE CASINO !!!
April 6, 2024
Unprompted review
Reply from Hugewin
I'm sorry to hear about your negative experience with our platform. As the marketing of HugeWin Casino, I want to address your concerns and assure you that we take all feedback seriously in our continuous effort to improve our services and address any issues that arise.
Regarding withdrawals in cryptocurrencies, we strive to offer a seamless and efficient withdrawal process for all our players. We understand the importance of transparency and fairness in all transactions, especially when it comes to withdrawals.
If you feel that you were not provided with adequate options for withdrawing your winnings in the cryptocurrency of your choice, please reach out to our customer support team with specific details about your account and transaction. We are committed to resolving any issues promptly and ensuring that our players have a positive experience on our platform.
Additionally, we appreciate your feedback about our platform and will take it into consideration as we continue to enhance our services. We aim to provide a trustworthy and enjoyable gaming experience for all our players, and we apologize if we fell short of your expectations in this instance.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or questions, please don't hesitate to contact us.
Worst casino ever
Worst casino ever. The RTP is fixed and the customer service is so bad. Spend your money on a different casino!!
April 5, 2024
Unprompted review
Reply from Hugewin
Dear John,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
We understand that losing streaks can be frustrating, and we want to assure you that our platform is designed to provide a fair and enjoyable gaming experience for all our users. A certified random number generator determines the outcome of each spin or game to ensure transparency and fairness.
We sincerely value you as a customer and want you to feel our attention. It is important to remember that the outcome of casino games is based purely on luck and chance, and sometimes, Lady Luck may not be on our side. However, this does not mean that you are not lucky overall. Luck can fluctuate, and it is just a matter of time before it turns in your favor again.
Additionally, we continuously work on improving our services and welcome any specific feedback you may have about your gaming experience. Your input is essential in helping us enhance our platform for all users.
We are always here to help you out, no matter what time of day it is. You can reach out to us via chat or email and we will make sure to give you all the support you need.
Wholeheartedly wishing you all the best!
Kind regards,
Hugewin Team
Crooked Casino
I played the Jam Bonanza by booming and completed a bonus round. The reels were smooth and spun consistently.
I bought a bonus round and the last 5 spins all paused atleast 2 secs then dropped losing spins. The game stopped and it was determined those spins would be losing rounds. I have never seen cheating so obvious before.
Better than that they host a monthly tournament by pragmatic.
I asked where I was in the standings, couldn’t tell me, said it was AI and they can’t see it.
The tournament ended and there is no where to see the standings and they still can’t tell me where I landed in the standings. REALLY!
Nobody can see where they are in the standings, I guess we should just believe 100 peeps got their prizes with no proof.
RUN AWAY FROM THIS SCAM SITE
April 2, 2024
Unprompted review
Reply from Hugewin
Dear A JS,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
We understand that losing streaks can be frustrating, and we want to assure you that our platform is designed to provide a fair and enjoyable gaming experience for all our users. A certified random number generator determines the outcome of each spin or game to ensure transparency and fairness.
We sincerely value you as a customer and want you to feel our attention. It is important to remember that the outcome of casino games is based purely on luck and chance, and sometimes, Lady Luck may not be on our side. However, this does not mean that you are not lucky overall. Luck can fluctuate, and it is just a matter of time before it turns in your favor again.
Additionally, we continuously work on improving our services and welcome any specific feedback you may have about your gaming experience. Your input is essential in helping us enhance our platform for all users.
We are always here to help you out, no matter what time of day it is. You can reach out to us via chat or email and we will make sure to give you all the support you need.
Wholeheartedly wishing you all the best!
Kind regards,
Hugewin Team
You cannot win at this casino!
No matter how many times you deposit, you wouldn't win or ever be able to complete a withdrawal. Their slots are rigged so that the player will not win.
March 11, 2024
Unprompted review
Reply from Hugewin
Dear A boudreaux,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
We understand that losing streaks can be frustrating, and we want to assure you that our platform is designed to provide a fair and enjoyable gaming experience for all our users. A certified random number generator determines the outcome of each spin or game to ensure transparency and fairness.
We sincerely value you as a customer and want you to feel our attention. It is important to remember that the outcome of casino games is based purely on luck and chance, and sometimes, Lady Luck may not be on our side. However, this does not mean that you are not lucky overall. Luck can fluctuate, and it is just a matter of time before it turns in your favor again.
Additionally, we continuously work on improving our services and welcome any specific feedback you may have about your gaming experience. Your input is essential in helping us enhance our platform for all users.
We are always here to help you out, no matter what time of day it is. You can reach out to us via chat or email and we will make sure to give you all the support you need.
Wholeheartedly wishing you all the best!
Kind regards,
Hugewin Team
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