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Huggg Reviews 

161
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

We recently rolled out Huggg to our managers across the business and the feedback from both managers and employees has been really positive so far. The platform is easy to use and is a great way t... See more

Rated 5 out of 5 stars

I received excellent support from the Huggg customer service team, particularly Jasmine. I had ordered a chocolate bar from Hotel Chocolat, which unfortunately was delivered on one of the hottest d... See more

Rated 5 out of 5 stars

Marie and the Team have made our Grant Distribution Process so much easier with Huggg. Prior to Huggg we found the process very manual, now with Huggg we can distribute quicker and with all the record... See more

Rated 5 out of 5 stars

Amazing help and support for over a year from Huggg with vouchers to support our free school meal students during the pandemic. Great initial online training & simple to use guides for schools and... See more

Company replied

Company details

  1. Corporate Gift Supplier
  2. Business to Business Service
  3. Software Company

About Huggg

Written by the company

Corporate gifting, minus the corporate.

Huggg is a UK gifting platform for businesses - free to use, trusted by 2,000+ UK companies. Send employee gifts, client gifts, and incentive rewards in minutes. No addresses needed. No admin. No unwanted gifts.

How it works

Pick a category and budget. Add a personal note. Send by link - email, SMS, or wherever you can paste a URL. The person you're gifting picks something they actually want from 200+ brands and claims it in a couple of clicks. No app. No login. No waiting.

Who uses Huggg

HR and people teams build employee recognition programmes that managers actually use. Set budgets, track what's been sent, and see the impact - without ever asking anyone for their home address.

Sales and marketing teams send client gifts and campaign rewards that feel personal, not promotional. A gift with choice lands differently to a branded pen.

Managers say thanks in the moment - when it matters, not at the end-of-year review cycle. Takes minutes. And it costs nothing to get started.

Office and ops teams sort Christmas gifts, new starter packs, and leaving presents without spreadsheets or supplier juggling. One account, one invoice, sorted.

Why it works

The problem with most corporate gifting is that it's designed for the sender, not the recipient. Branded merchandise that ends up in a drawer. Gift boxes chosen by procurement. Vouchers for places nobody uses.

Huggg is choice-led. Recipients browse and pick what they actually want from a curated range of 200+ UK brands - without seeing the price. It feels like a gift, not a budget line item.

And because it's sent by link - no home addresses, no postal delays, no size-and-colour spreadsheets - it actually gets done. Recognition that's easy to send is recognition that gets sent.

The practical bit

It's free to use. No platform fees, no per-send charges, no per-redemption costs. You pay for the gift card. And that's it.

For teams that need more: budget controls, manager permissions, VAT receipts, P11D-ready reporting, and recipient-reaction tracking. Built for the people who have to justify spend to finance.

Used by Octopus Electric Vehicles, GoCardless, Starbucks, Wingstop UK, Dermalogica, and 2,000+ other UK businesses. Over £300M worth of gifts sent through the platform.

Start gifting at huggg.me.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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4.8

All reviews

(161)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New User

An easy to use system.

July 21, 2022
Unprompted review
Huggg logo

Reply from Huggg

Hi there,

We're so happy that you've found our platform easy to navigate - thanks for taking the time out of your day to let us know!

If you have any suggestions for how we can be even better, reach out to us at hello@huggg.me - we'd love to hear it!

Best wishes,
Charlie


Rated 5 out of 5 stars

Great gifts and effective service

They have a great variety of gifts and the system is super effective, innovative and simple to use.
I totally recommend it for any type of gift!

June 22, 2022
Unprompted review
Huggg logo

Reply from Huggg

Hey Leandro,

Thank you for taking the time out of your day to provide such great feedback :)

I'm so pleased that you've been happy with our selection of gifts as the team puts a ton of thought into the curation!

We're always open to any extra feedback/suggestions you may have to make us even better - you can reach out to us anytime at hello@huggg.me

Best wishes,
Charlie

Rated 5 out of 5 stars

Excellent gifts and terrific service

Excellent gifts and terrific service. Will use again. My client loved her Huggg gift

June 17, 2022
Unprompted review
Huggg logo

Reply from Huggg

Hey Andrew,

What a lovely review - thank you so much! I'll be sure to pass this on to the team and make their Friday :)

If you have any suggestions for how we can be even better, reach out to us at hello@huggg.me - we'd love to hear it!

Have a lovely weekend,
Charlie

Rated 5 out of 5 stars

Really easy system to use.

June 10, 2022
Unprompted review
Huggg logo

Reply from Huggg

Hey Jayne,

Thank you so much for the positive feedback - we love that you've found the system easy to use!

If you have any suggestions for how we can be even better, reach out to us at hello@huggg.me :)

Best wishes,
Charlie

Rated 5 out of 5 stars

A great way to share rewards

Huggg is very handy to be able to share rewards easily. We use it in customer success, but can be used for lots of different use cases.

It's super easy to just share a link to claim a gift, and we don't need to worry about GDPR as people put their postage addresses directly into Huggg.

May 17, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thank you Harriet.

Rated 5 out of 5 stars

Superb customer service and initial…

Superb customer service and initial demo. The site is very very easy to use, has lots of options for vouchers and is simple for our beneficiaries to get and use their vouchers. Brilliant!

March 18, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks Danny. That's lovely feedback for the Huggg team.

Rated 5 out of 5 stars

A unique product, simple to use and effective…

Such a unique product that is super simple to use and very effective.

The ability to reward multiple people instantly with an amazing range of physical gifts as well as vouchers from some awesome suppliers is really great!

The 'Gift of Choice' options and multi-choice vouchers give people much more autonomy to choose something that they value rather than dictating what gift/prize they get.

The fact that those I reward update their own address details, gives them the flexibility to arrange a delivery that suits them and is a huge burden off my shoulders from a gift giver/admin point of view.

Thanks Huggg, really great platform.

March 11, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks. It's so great to hear that Huggg can take some of the work and admin off you.

Rated 5 out of 5 stars

Easy to use with good customer support

Easy to use with good customer support, and the gifts were well priced and very well received by my community. Happy to recommend any time!

March 10, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks so much. Great to hear that your community enjoyed their gifts.

Rated 1 out of 5 stars

Having used this service for I while…

Having used this service for I while now I was happy with it. But last time I went to redeem vouchers I was flicking through different stores and the page cut out. When I went back in it told me the store I chose was Iceland, I have never shopped there, my freezer is full, and my son has food allergies/intolerance that make shopping difficult. Company said couldn't do anything once voucher is chosen. Nearest Iceland is miles away. I've never seen Iceland as a choice before almost as if trying to get people to shop there! Very disappointed with the lack of customer service.

February 23, 2022
Unprompted review
Huggg logo

Reply from Huggg

Hi Ceri,

I believe a Huggg representative has been in touch and this has now been resolved :)

We’re sorry we were unable to change your original selection. I am afraid that once a supermarket has been chosen this cannot be reversed. As such we are unfortunately unable to switch the voucher to a different supermarket. We do provide an on-screen warning during the redemption process to try and make this as clear as possible.

Many thanks,
Team Huggg

Rated 5 out of 5 stars

Virtually huggged!

Huggg is amazing! Easy to set up, very easy to use and with no up front cost when signing up, it suits our business for those little treats, rewards and tokens of appreciation just when we need them. All communications from the Huggg team are useful and informative - and there's no email overload either! They offer a fantastic service and I would definitely recommend them!

January 24, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks Diane. We'll keep on doing more of the same!

Rated 5 out of 5 stars

Love Huggg

Love Huggg! As an admin, the platform is so easy to use and our team members love the ease in which they can redeem their perks. Highly recommend!

January 21, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks so much Hannah!

Rated 5 out of 5 stars

Huggg is great

Huggg is great - really simple to use and great for startup businesses such as ourselves who want to do this sort of thing, but can't commit to big expensive plans. Our customers and staff also love the gifts and the choices available.

January 20, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks Fiona. So glad to hear that you find it simple and cost effective, and that your recipients love the gifts too.

Rated 5 out of 5 stars

We love HUGGG!

Honestly, a great company to work with, not only is the website user-friendly but the customer support is also great and on hand. The process of redeeming gifts is 10/10 and so is receiving them.

January 19, 2022
Unprompted review
Huggg logo

Reply from Huggg

That's so lovely to hear. Thanks for the review Nadisha.

Rated 5 out of 5 stars

huggg is a total game-changer

huggg is a total game-changer. I love having the ability to recognise colleagues no matter where they are, and being able to create gifting experiences that allow them some choice as to what they actually want/will use! They are constantly adding fantastic brands and options and it's so easy to use.

January 19, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks Allison. We've got even more exciting changes and gifts planned in 2022!

Rated 5 out of 5 stars

An amazing tool for corporate gifting

An amazing tool for corporate gifting, makes life a lot easier especially when you are short for time and an excellent range of products!

January 19, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks Abby - great to hear we helped make life a bit easier!

Rated 5 out of 5 stars

Huggg has been so easy to use

Huggg has been so easy to use. VERY user friendly website. Lots of variety of gifts and no long waiting for your codes. Highly recommend!

January 19, 2022
Unprompted review
Huggg logo

Reply from Huggg

That's great to hear Sian. Thanks for your review.

Rated 5 out of 5 stars

Super helpful

Super helpful, friendly and innovative team. They are really quick to reply and are just so HUMAN; so much of my job is thinking outside of the box or coming up with new ideas; the huggg team have been really great through the creative process and have so many exciting things coming up that I cant wait to see what is launched next! Thanks so much!

January 19, 2022
Unprompted review
Huggg logo

Reply from Huggg

Thanks Emily! We're lucky to have such lovely customers. We can't wait for all the exciting things coming up either! Watch this space!

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