Hugh Rice The Jewellers Reviews 3,773

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Another fantastic experience at Hugh Rice in Hull. Collected my new Rolex from Kristian who is simply a pleasure to deal with. Cant rate Kristian high enough, he always makes the experience a very s... See more

Rated 5 out of 5 stars

Another visit to Hugh Rice in Hull today to collect my new Rolex. On arrival I was met by a female member of staff with a very nice coffee and made very welcome. The handover of my watch was again p... See more

Company replied

Rated 5 out of 5 stars

From entering the shop the service and professionalism was amazing, the help kindness and patience was excellent. The staff member are simply lovely abd very attentive to your requirements, Jo went a... See more

Company replied

Rated 5 out of 5 stars

We have been long time customers with Hugh Rice and always had great service. This year we have purchased a few items from them and we have received fantastic service from Nikki (shop manager) and Kr... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

Hugh Rice the Jewellers was established in 1971 by Hugh. His brother Mike joined him three years later as an apprentice jeweller, and the store remains to this day a family-owned and run business. We at Hugh Rice are immensely proud of our heritage, from humble beginnings as a basement workshop to a chain of thriving high street jewellery stores stocking the most recognisable and loved brands from across the world. We are specialists in diamond jewellery and luxury watches, and always deliver an outstanding level of customer care. Our on-site Service and Design Centre continues to provide bespoke in-house jewellery designs, watch servicing and jewellery repair.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Hugh Rice…

Great help and assistance by both Scott,& Charmaine.Both are a credit to this store

May 13, 2023
Unprompted review
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Reply from Hugh Rice The Jewellers

I will pass this straight across to the Hull Team who will love your wonderful comments on your customer experience

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Rated 4 out of 5 stars

First and foremost

First and foremost, the designs of these fashion jewelry pieces are simply stunning. Each piece is unique and adds a touch of elegance to any outfit. Whether I'm dressing up for a special occasion or adding a little sparkle to my everyday look, these jewelry pieces never fail to impress.

April 26, 2023
Unprompted review
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Reply from Hugh Rice The Jewellers

That's amazing, a great review thanks you so much.

Rated 4 out of 5 stars

The jewelry I ordered from this store…

The jewelry I ordered from this store arrived in beautiful packaging that made it feel like a gift - the process was hassle-free, and I'm thrilled with my purchase.

March 16, 2023
Unprompted review
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Reply from Hugh Rice The Jewellers

Really pleased you are happy with the product and the service!

Rated 5 out of 5 stars

Great service

Great service, very fast delivery and excellent communication, I will definitely be shopping here again, would definitely recommend.

March 8, 2023
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Reply from Hugh Rice The Jewellers

Thank you for such a great review! Look forward to your return purchases!

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Amazing helpful staff. Great product. Would highly recommend and use again . just perfect. X

February 23, 2023
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you for such lovely feedback, we're glad you're happy with our service!

Rated 2 out of 5 stars

Took a ring in that needed reshaping…

Took a ring in that needed reshaping and polishing, they gave me a price of £420.
I took the ring to Philip Tanton in Hull, he refurbished the ring back to showroom condition for £35!!

February 6, 2023
Unprompted review
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Reply from Hugh Rice The Jewellers

We're sorry to hear about this, please could you get in touch at info@hughrice.co.uk and I will inform a member of the management team to contact direct regarding this

Rated 5 out of 5 stars

New Omega Seamaster from Hugh Rice

Ordered an Omega Seamaster from the Hugh Rice store. Great communication and service from Claire. A credit to the company.

Looking forward to adding more watches to my collection from them. I won’t be going anywhere else!

January 28, 2023
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you for such a positive review, we are glad you are happy with the service!

Rated 5 out of 5 stars

Fantastic experience at the St Stephens…

Fantastic experience at the St Stephens Hull store after an online purchace that I needed to take in for adjustment. Friendly, welcoming and helpfull staff that are as passionate about the products as the customer. Had a great and informative chat with John about my purchace, the company and their facilities. Looking forward to my next visit.

January 24, 2023
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Reply from Hugh Rice The Jewellers

I will pass this straight across to John and the Hull Team who will love your wonderful comments on your customer experience

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Rated 5 out of 5 stars

Dealt with Hugh Rice on occasions for…

Dealt with Hugh Rice on occasions for three new watches for family and Jewellery for family and friends at Christmas would say they are very good at what they do and very professional and always welcoming from our first experience to our last visit at Christmas what a good Team you have Hull branch Staff a real pleasure to deal with well done great service.

December 25, 2022
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you for such an amazing review! We will pass this straight across to the Hull team who helped create this good experience they will be very happy for your great review!

Rated 5 out of 5 stars

Ordered watch online at a great price …

Ordered watch online at a great price due to Royal Mail strikes I have to call to chase up and they promptly sent me updates and watch arrived as anticipated.

Watch is nice too!!

Great service communication and in my case very good discount

December 20, 2022
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Reply from Hugh Rice The Jewellers

Thank you for such lovely feedback, we're glad you're happy with our service!

Rated 5 out of 5 stars

Bought my wife’s Christmas present

Bought my wife’s Christmas present. Price was best around, service and delivery excellent. Would highly recommend. Thank you and hope you have a great 2023

January 1, 2023
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Reply from Hugh Rice The Jewellers

Thank you for such a great review!

Rated 5 out of 5 stars

Purchased a watch from Nikki at the…

Purchased a watch from Nikki at the hull branch, in November,thankyou for your patience and professionalism, thrilled to bits even with the extra 2000.00 bracket ,excellent as always thankyou

November 17, 2022
Unprompted review
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Reply from Hugh Rice The Jewellers

I will pass this straight across to Nikki and the Hull Team who will love your wonderful comments on your customer experience. Amazing Review

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Rated 5 out of 5 stars

Excellent customer care

Hugh Rice really do give the customer care you could wish for .Nothing is too much trouble.
I had an issue with my ring my husband had purchased for me from H.R 3 months previously expecting to pay for the repair. Hugh rice fixed it complementary..no cost to us.
Thank you so much we were really touched .

November 10, 2022
Unprompted review
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Reply from Hugh Rice The Jewellers

That's brilliant, we are happy you had a good experience with Hugh Rice!. Thank you for your review.

Rated 5 out of 5 stars

watch adjustment

went into Harrogate branch to get my omega watch adjusted the staff were Lovely even got a coffee fantastic experience . mike.

November 10, 2022
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you for such a lovely review! We are very happy with the service you received in store

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Rated 5 out of 5 stars

Professional website easy to navigate…

Professional website easy to navigate placed an order got very good response order conformation & an ETA . Kept in touch during shopping etc item arrived on time well packaged.
Quality of necklace is perfect overall a 10 out of 10

September 22, 2022
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Reply from Hugh Rice The Jewellers

Thank you for such a positive review, we are glad you are happy with the service!

Rated 5 out of 5 stars

Absolutely perfect

Very professional service, competent staff.

August 24, 2022
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Reply from Hugh Rice The Jewellers

Thank you for such lovely feedback, we're glad you're happy with our service!

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