Hugh Rice The Jewellers Reviews 3,773

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Another fantastic experience at Hugh Rice in Hull. Collected my new Rolex from Kristian who is simply a pleasure to deal with. Cant rate Kristian high enough, he always makes the experience a very s... See more

Rated 5 out of 5 stars

Another visit to Hugh Rice in Hull today to collect my new Rolex. On arrival I was met by a female member of staff with a very nice coffee and made very welcome. The handover of my watch was again p... See more

Company replied

Rated 5 out of 5 stars

From entering the shop the service and professionalism was amazing, the help kindness and patience was excellent. The staff member are simply lovely abd very attentive to your requirements, Jo went a... See more

Company replied

Rated 5 out of 5 stars

We have been long time customers with Hugh Rice and always had great service. This year we have purchased a few items from them and we have received fantastic service from Nikki (shop manager) and Kr... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

Hugh Rice the Jewellers was established in 1971 by Hugh. His brother Mike joined him three years later as an apprentice jeweller, and the store remains to this day a family-owned and run business. We at Hugh Rice are immensely proud of our heritage, from humble beginnings as a basement workshop to a chain of thriving high street jewellery stores stocking the most recognisable and loved brands from across the world. We are specialists in diamond jewellery and luxury watches, and always deliver an outstanding level of customer care. Our on-site Service and Design Centre continues to provide bespoke in-house jewellery designs, watch servicing and jewellery repair.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Happy Customer!

Well priced wallet, arrived a couple of days later by Special Delivery Guaranteed. In prime condition. Happy Customer!

July 31, 2024
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Reply from Hugh Rice The Jewellers

Brilliant to hear you had a good shopping on-line experience, thank you!

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Rated 5 out of 5 stars

Amazing service!!!!

Amazing service!!!!
Two watch batteries fitted in 5 minutes.

Thank you will def. be returning to your store!!!

July 29, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

That's what we like to hear, thank you for your great review.

Rated 5 out of 5 stars

I don't know where to start but I'll…

I don't know where to start but I'll give it a try back in 2020 I went in store bear in mind I was 18 at the time. I went into the Rolex part of the store looking at all the watches. Lily was amazing I can remember saying to her "one day I'll own a watch like this" during this time I was buying gucci jewellery but roll on 2023. I got my first Rolex datejust 36 for a birthday present. Lily got me a ballon and card for when I collected it on my birthday it really made it that extra special for me. every since that day I have bought tudors and breitlings from different staff over the few years. Every time I pass by I always walk in to look at the watches and to talk to the amazing staff. Without fail the staff always welcome me and have a chat it genuinely feels like a family.

To all the Team Thank you

July 27, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

I will pass this straight across to the Hull Team who will love your wonderful comments on your customer experience. Thank you

Rated 5 out of 5 stars

Another visit to Hugh Rice in Hull…

Another visit to Hugh Rice in Hull today to collect my new Rolex. On arrival I was met by a female member of staff with a very nice coffee and made very welcome. The handover of my watch was again provided by the ever impressive and enthusiastic Kristian who makes the whole experience a special one. I can fully recommend and endorse Hugh Rice jewellers, top marks, superb staff.

July 22, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you so much for your 5* review and for sharing your experience . We will be sure to pass your lovely comments to the Hull Team.

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Rated 5 out of 5 stars

Recent purchase of Mikimoto earrings

Recent purchase of Mikimoto earrings. Extremely pleased with purchase. Communication was excellent from Hugh Rice Jewellers. Earrings arrived well packaged. I would definitely recommend to other customers.

June 3, 2024
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Reply from Hugh Rice The Jewellers

Hi, thank you for leaving such lovely feedback, we are really pleased to hear how happy you are shopping with us!

Rated 5 out of 5 stars

The only place in Hull to go

Allun never forgot about the watch I had ordered since the beginning of Hugh Rice's journey with Rolex. Today, the watch finally arrived, and I went in-store to collect it. Allun took the time to explain how the watch's complications work, which was very helpful.

While I was there, the Hugh Rice team also cleaned my wife's earrings and necklace. I can't recommend their service and sales team enough. I have only ever shopped at there store and will only ever go here for any watches and jewellery.

July 17, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

We are delighted to hear that you had such a wonderful experience in store. We will be sure to pass your lovely comments to Allun. Thank you so much for your 5* review and for sharing this.

Rated 5 out of 5 stars

The staff was extremely friendly and…

The staff was extremely friendly and helpful will definitely be back

June 29, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you again for sharing your great in-store experience. We look forward to welcoming you into the store again soon

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Rated 5 out of 5 stars

Great product

First time buying from Hugh Rice online which was effortless. Great product, despatched and delivered quickly.

July 1, 2024
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Reply from Hugh Rice The Jewellers

We are delighted to hear that you always had such a wonderful experience online. We will be sure to pass your lovely comments to the Web Team. Thank you so much for your 5* review and for sharing this.

Rated 5 out of 5 stars

You feel safe

You feel safe. Buying premium watches and jewelry always comes with high stress when you search online or try to buy in unknow shops. So many scams and copies. With Rice family you know who you are buying from and thats priceless.

July 3, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

Thank you so much for your 5* review and for sharing your experience

Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship, helpful staff, nothing too much trouble and work completed promptly

June 27, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

We are really pleased you were happy with the service. Thank you!

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Rated 5 out of 5 stars

I ordered an item from the sale

I ordered an item from the sale. It was delivered within a few days. It was well packed and I am very pleased with my order. I'm a regular customer and I always get good service.

June 10, 2024
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Reply from Hugh Rice The Jewellers

Thank you so much for taking the time to leave this great review.

Rated 5 out of 5 stars

Second Purchase

I purchased my second watch from Kristian at Hugh Rice Hull and would highly recommend.
Working in retail I'm always anxious when going back to a business I've had a great first experience with. This is because most fall into the complacency trap and you can receive a diluted service, just because you are an existing customer and treated as a formality rather than a customer. No such concerns here.
Kristian has an excellent knowledge of the product, infectious passion for the brand and is a great ambassador for Hugh Rice. I will be back !

May 6, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

We are delighted to hear that you always had such a wonderful experience in store. We will be sure to pass your lovely comments to the Rolex Team. Thank you so much for your 5* review and for sharing this.

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Rated 5 out of 5 stars

Great

Ordering the watch was easy and at a great price , the watch was delivered on time and in perfect condition.
Great company to deal with

May 28, 2024
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Reply from Hugh Rice The Jewellers

We certainly hope you are enjoying your new timepiece, and it’s great to hear you had a great online experience.

Rated 5 out of 5 stars

Purchase of a good watch on my pending retirement

I was made to feel welcome in the shop and I knew what sort of watch I wanted and I was guided expertly by the member of staff assigned to me.

May 18, 2024
Unprompted review
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Reply from Hugh Rice The Jewellers

We are thrilled to be able to assist you in finding the perfect watch! Thank you so much for taking the time to leave this great review.

Rated 5 out of 5 stars

Always a nice experience shopping…

Always a nice experience shopping there. Always something for everyone. Would recommend everyone.

April 29, 2024
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Reply from Hugh Rice The Jewellers

Thank you again for sharing your great in-store experience. We look forward to welcoming you into the store again soon

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