Another fantastic experience at Hugh Rice in Hull. Collected my new Rolex from Kristian who is simply a pleasure to deal with. Cant rate Kristian high enough, he always makes the experience a very s... See more
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Another visit to Hugh Rice in Hull today to collect my new Rolex. On arrival I was met by a female member of staff with a very nice coffee and made very welcome. The handover of my watch was again p... See more
Company replied
From entering the shop the service and professionalism was amazing, the help kindness and patience was excellent. The staff member are simply lovely abd very attentive to your requirements, Jo went a... See more
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We have been long time customers with Hugh Rice and always had great service. This year we have purchased a few items from them and we have received fantastic service from Nikki (shop manager) and Kr... See more
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Company details
Information provided by various external sources
Hugh Rice the Jewellers was established in 1971 by Hugh. His brother Mike joined him three years later as an apprentice jeweller, and the store remains to this day a family-owned and run business. We at Hugh Rice are immensely proud of our heritage, from humble beginnings as a basement workshop to a chain of thriving high street jewellery stores stocking the most recognisable and loved brands from across the world. We are specialists in diamond jewellery and luxury watches, and always deliver an outstanding level of customer care. Our on-site Service and Design Centre continues to provide bespoke in-house jewellery designs, watch servicing and jewellery repair.
Contact info
PO BOX 614, HU9 9PP, Hull, United Kingdom
- 0800 342 3180
- info@hughrice.co.uk
- hughrice.co.uk
Reply from Hugh Rice The Jewellers
That's amazing, a great review thanks you so much.
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The pear-shaped stones are beautifully…
The pear-shaped stones are beautifully cut and catch the light effortlessly. The earrings are lightweight and comfortable, allowing me to wear them all day without any discomfort.
September 18, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
We are really pleased you were happy with the product. Thank you!
Helpful and friendly staff that take…
Helpful and friendly staff that take into consideration what you are looking for definitely a future customer
October 13, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you for such a great review! Look forward to your return purchases!
Online Purchase
Easy to use website. Nice product range at reasonable prices and great customer service.
October 6, 2023
Reply from Hugh Rice The Jewellers
We are really pleased you were happy with the service and your purchase. Thank you.
Excellent overall service.
October 3, 2023
Reply from Hugh Rice The Jewellers
We are really pleased you were happy with the service. Thank you!
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Disappointing
I was visiting Harrogate for the day and decided to pop into your store as I use the Hull store and the staff are amazing.As I entered there was a young girl sat at a desk on a ipad the way she looked at me made me feel very uncomfortable like I shouldn't of been there she asked if she could help me but at this stage I felt like she was looking down at me I did ask to look at a watch but this had put me off but i did sit down and view.When ever I go into Hull i always get a warm smile and it is a lovely atmosphere I am afraid this was not the case in Harrogate the young girl ( I think she was called Connie) maybe needs a bit of customer care training to make customers feel at ease like they do in Hull what a shame as I always tell all my friends about the service I recieve in Hugh Rice .
September 29, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Good Morning Molly, Many thanks for your review and feedback. We are very sorry that the service in our Harrogate store did not meet your expectations on this occasion. We have reviewed our customer service standards with a particular focus on body language and a warm greeting for our customers with the entire team following your feedback. The Harrogate team are committed to improve and make the changes you have suggested and they would be delighted to welcome you back to the Harrogate store again in the future.
Reply from Hugh Rice The Jewellers
That's what we like to hear, thank you for your great review.
Omega watch
Excellent staff good selection of watches very pleased with my purchase
September 28, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
We are really pleased you were happy with the service and your purchase.
Gavin and his team were very…
Gavin and his team were very professional but above all else personable 👏 A pleasure to do business with you 👌
September 29, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a great experience in store. We will be sure to pass your lovely comments to Gavin and his team. Thank you so much for your 5* review and for sharing this.
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Excellent friendly service from the…
Excellent friendly service from the Harrogate branch
September 22, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you again for sharing your great in-store experience. We look forward to welcoming you into the store again soon
Great Service
Great Service, very knowledgeable and friendly team of people. I travelled from Leeds as these guys not only returned my email enquiry but provided a detailed breakdown of the 2 products I am looking for which was absolutely amazing. Thank you, guys
July 15, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you for sharing your great in-store experience. We look forward to welcoming you into the store again soon
Great service & customer care
Been a Hugh Rice customer for many years.
Always had a great experience and service.
Bought a few watches (1 Tudor & 2 Rolex) sold ann omega and had others sent for service by Hugh Rice and never an issue.
Great service & customer care.
September 18, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you so much for your 5* review and for sharing your experience on service and customer care.
The staff at Hugh Rice are lovely…
The staff at Hugh Rice are lovely people, very attentive, knowledgeable and professional.
Nothing is too much trouble.
Fantastic selection of jewellery and watches.
I've been a customer of theirs for a few years now and always use them for my jewellery and watch purchases.
A special thank-you to Allun for all his help and advice on my watch purchases.
I thoroughly recommend Hugh Rice The Jewellers !
September 15, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you always have a great experience in store. We will be sure to pass your lovely comments to Allun. Thank you so much for your 5* review and for sharing this.
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Great customer experience
Great customer experience, personal service like it used to be years ago, We were kept informed by Kristian while waiting for my wife’s Rolex to be repaired! We would highly recommend Kristian and Hugh Rice Rolex to anyone.
September 13, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a great experience in store. We will be sure to pass your lovely comments to Kristian. Thank you so much for your 5* review and for sharing this.
Hugh Rice Jewelers
Always use Hugh Rice. Always give the best advice and plenty of selection. Always polite and curtious.
September 7, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Pleased you are happy with the product and the service!
The bracelet was broken and tarnished
The bracelet was broken, there was a part missing, and the chain was tarnished. For an expensive Gucci bracelet this was very disappointing.
The reason for not 1 star is because the lady I dealt with in customer service was lovely. I am awaiting my refund and would not use again.
August 28, 2023
Reply from Hugh Rice The Jewellers
We are very sorry to hear that your order has arrived and is not in pristine condition, please be assured it is not the standard we expect our customers to receive their orders. We offer our sincere apologies for the inconvenience.
Great service and fantastic price on…
Great service and fantastic price on Gucci watch... saved nearly £300
Quick delivery too
August 14, 2023
Reply from Hugh Rice The Jewellers
Thank you for such a positive review!
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Reply from Hugh Rice The Jewellers
Brilliant to hear you had a good shopping on-line experience, thank you!
A superb and knowledgeable Sales…
A superb and knowledgeable Sales Person. A credit to Hugh Rice. Elouise I think
August 23, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a great experience in store.
Delighted
Love the selection of jewellery and quality. Clean and tidy shop with good friendly service
August 23, 2023
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you so much for your 5* review and for sharing your experience
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